Our company is throwing a very large nonprofit event and we were in the search for event picket fencing. We thought we hit the jackpot when we found Key Event Services, but little did be know it was a HUGE dud. I spoke with Annie, who I believe is related to the owner, regarding our even and was thrilled she had worked with the owners of our private venue. I told her I was in need of a large amount of picket fencing for the event and she told me that she was able to handle that. She asked if I would be needing any other items, tables, tents, etc. I let her know I think we have those covered because we may have a sponsor providing them. She said, to let her know our wish list and she could just give us pricing in case. I did so and she sent me a quote.
We got the quote with all the items and had to work our some details on our side. I did have some questions and after a few calls back and fourth and a few emails I stopped hearing from her. I finally got a hold of her and she apologized because they had been extremely busy. I emailed her over our final needs list, which was just the fencing, and let her know we would not need the tables, tents etc. She let me know she would get me a quote but wanted to know why we didn't need the additional items. I let her know that being a nonprofit event, like I had mentioned, the items were being covered by a sponsor. then I didn't hear anything. A few days pass and she emails to let me know:
".........the fencing you have requested for your Fall Festival is not available.
I'm sorry we are not able to help with your event - but certainly wish you the best!
Many thanks for considering Key -"
I was shocked. Here I am, less than 2 months away and not 3 days ago it was in stock, but conveniently when I let them know I only need the fencing, now it is not available? I called her and email back to get the following response:
"our rental inventory availability changes on a weekly basis - depending on what else is going on and what jobs have been confirmed. Rentals are never guaranteed until we have a signed rental agreement and deposit"
Here's the thing, it was available on Friday but now it's Sunday and it's not available, AFTER I tell them my order will just be for fencing.
From another review on here, it seems like this has happened before. How unfortunate for them to lose not only my company's business, but the business of the venue and all future events.
We are extremely disappointed with the outcome especially when this is going to be a festival for more than 2500 people and would have resulted in an annual contract. Definitely not a company I would trust. The worst part is that she did not even have the common courtesy to return my phone calls to discuss. I also left a general message with the company asking for the owner to contact me and nothing. read more