Well the end of the year is nearing us. And we all like to clear up bills, loans, odds and ends…read morewith banking. Especially me!!! I had a bit of unfinished business at CNB so I went in yesterday and cleaned things up, a great feeling. I had called earlier to get exact figures and spoke with a gentlemen by the name of Angelo. Ang is new at this branch and is in customer relations management. I enjoyed meeting him and he went above and beyond to close things out for me. I was impressed. A young man by the name of Noah who was the bank teller working with Angelo on my account was also very helpful and polite. I definitely have to give CNB a 5 Star rating for their professional courtesy and business ethics.

Phone service is good and staff always helpful at lakeshore and shortsville branches. They…read moreappreciate Optimum customers with a nice picnic each year and free coffee at most branches.

Devon Young was very helpful, patient, and professional. He was very helpful while I was confused…read moreand stressed. Thank you so much!

Was on hold for 40 minutes. Needed my wife to get access. Asked agent to hold while I got her…read more Agent not there when I got back. Worst customer service in years. Use a better bank.

Wow! What a difference a mile makes…read more This is a small, extremely busy bank, conveniently located on Ridge Road East, between Hudson and Joseph Avenues. The receptionist here is the absolute best. She is warm, welcoming, professional and friendly. After the disastrous visit to the new ES&L a mile away on Hudson Avenue near Titus Avenue, I was so glad to be able to come here and do the business I went there to do. The tellers are always nice and friendly and I'm always amazed that if that they either recognize me or remember my name out of the hundreds of people that they must serve every day. I mentioned my disastrous experience at the grand opening of the branch on Hudson Avenue today, and the teller was absolutely surprised and apologized for my terrible experience. She asked if she could put in a complaint (she said they needed to know about that experince) and that she could do it anonymously. I told her she could use my name and again she said she was sorry that I had that experience. Again, I can't say enough about this bank, I've never had anything less than a stellar experience here. Perhaps those involved at the Hudson Avenue branch should spend a day here and learn how they can give customers such an experience, too.

Great location and good service at this location. They have an indoor ATM and the a large inside…read more They have their own lot and down the way is the outside ATM

I use Chase for some of my banking. The staff at this branch have always been nice to me,…read morecourteous, and accurate with my transactions. I probably go to the bank once a year, each time I have been to this branch, I have been greeted timely and my transactions processed accurately. For a retail bank, this branch treats it's customers well for a large retail bank.

Don't go here for a small business loan! No is the answer. 4.5 years in business. Original…read morebusiness 80 years. Worried we'll go under. They say small businesses are the future but they won't give you the capital to succeed. Sad

I was recently scammed by a company who I ordered some products from. Two of which I returned…read morebecause I couldn't use, and then which I didn't receive a refund for, and then one product didn't even work, and I was told by them to return it at my own expense, and realizing I was being scammed I filed a charge back. At first the charge back was denied because I had approved the transaction. I was very worried that my case had not been properly reviewed and that I was going to have to take what amounted to a $100 loss that I really could not afford at the time. I was emailed by a CNB employee named Jessica Young Carbonel from the Alexander Park branch to say that the provisional credit was going to be reversed so I had to think about how I was going to recoup my loss. I remembered getting a card in the mail for chase bank offering $100 to start an account with them, but I looked up reviews about them online, and then thought about the 16 or so years I've been with CNB and how I've always been happy with their service until now, and that I couldn't expect to be happy with the service elsewhere. So I pleaded my case to Jessica and told her how I was getting scammed and really couldn't afford to lose that $100 right now and that I depended upon my bank to keep my money safe from such fraud. I didn't expect anything but the same customer service scripts I'm so used to getting from companies making excuses for not helping...but much to my surprise Jessica called me the next day to tell me she had worked with her supervisor to stop the provisional credit from being reversed. I'm so relieved and happy to know that I'm with a financial institution that I can trust to keep me safe from scammers and fraud, and that there are employee's like Jessica who won't just use customer service scripts to avoid doing work on solving customers problems but will actually go above and beyond the call of duty to deal with these things and make sure I'm not incurring a loss. She also told me that this credit was coming from the bank itself and not back from the vendor, that the bank is covering me personally to make sure I stay whole, which I am so astonished and grateful for its hard to express. So after this experience I know for certain I've been with such a good and trustworthy bank for the last 16 years and will continue to be a loyal customer for decades to come.

The employees at all M and T are very professional and polite for the most part, I have no…read morecomplaints. I have done business at 3 of their locations through the years. However when it comes to interest rates on savings accounts, I rate them a 1. On a few occasions I was approached to join one of their plans where I was suppose to lock my money in for a period of years which was undesirable, favorable to me. I was really quite shocked at what they offered. After some searching and inquiries, I moved on to a far better bank which paid a much better savings account interest, more to offer me. I still have my day to day checking account there for operating and living expenses but that's it!

Coming here reminds me of how much m and t is at being a bank. Terrible! With that being said this…read morelocation is okay. The tellers are nice enough. The lady helping me today wanted to help everyone else but me for some reason. Oh well Don't be afraid that it's on Hudson ave. It's not that bad.