I don't understand what everyone's problem is.. if you read some of these reviews or any saint joseph reviews (like restaurants, clothing stores, etc.) you can tell why we were voted the most "UNHAPPIEST city " I think the customer service is amazing and you can tell they work really hard. I've talked to some of the people that work there and they work 12 hour shifts EVERY. SINGLE.DAY. even on holidays and on weekends. If you guys ever have a problem with something, like your nails being uneven or it being chipped...heres something to think about. How about you go back so they can fix it for you. Also, guess what??? if they fix it for you it's FREEEEEE. WOOOOOOW. So instead of hiding behind your computer and bashing them on the internet how about be mature adults and use your common sense and let them fix it. There's a 3-day chip guarantee where they will fix it for you for free if you got them done 2,3 days ago. So what is the problem with that. So I don't understand why people have a problem when they can fix it and they can talk about it to the owner. They know what they're doing, but if they mess up on something just take a deep breath in and tell them what's wrong so they can fix it .. we all make mistakes! Also, the owner of the store is understanding and always wants the best for customers. I come in and she'll do my nails and whatever i tell her she'll say "sure, whatever you want" with a smile on her face and that's great customer service to me right there. I can understand how sometimes service can be bad due to it being SUPER BUSY. But come on, if you think about it. There's more than 20 customers that comes in at once and wants to get a bunch of stuff done and there's only 10 working. It might take some time, but you are at a salon. Just sit and enjoy the massage chairs and relax and be a little bit patient. TIP:When i found this nail salon a couple of years ago. i didn't know any of them or who they were. But they really LOVE talking about their culture and where they are from and i think it's quite interesting learning about it. Because that's how i got to know them a little bit better and whenever i come in now we just tell jokes to one another. So if you want to talk to them and get to know them better.. just ask them stuff about their culture. I love this nail salon!! And i hope my review helped! SMILE everyone!! DOnt get mad over petty things that can be easily fixed!!!!! read more

Pedi for me, gel manis for myself & my daughter. Daughter stood for at least 15 minutes next to pedi chair before she was told she could sit somewhere. Sent out with wet toes and gel mani not fully cured. 2 days and both manis have started to chip. Not impressed. read more

If I could do ZERO STARS I WOULD I was so upset and humiliated and disappointed when I left this place! From Check in thru the process of getting my nails done ...the lady that runs it was a rude, rough, distasteful person. I showed them the design I wanted when I. Checked in. The girl check-in shows the lady what I want ...and she says we'll u need to do a fill...ok..I checked in that way...so not sure the problem....my nails are pointed....the design was on a square nail...I still want the point...can u do the design ... Yes...it will be 30 min..ok I'll wait. The two young girls were kind and embarrassed for me!! The other customers were as dumfounded as I with this ladies behavior! From picking my color( that is not right, she said,wrong kind) ok I say...I want this in the gel....no this blue look better....told the young girl to get a red....she did...it didnt match( blue was glitter) so I asked for another....she got orange ...I said no that's orange....the lady doing nails got angry..throws my hand back and says go pick your own and walked away. So within in 1 minute literally I had it ..and sat back down humiliated!!. Other people were staring at me at this point.....this woman continues to be rough and rude and snippy...and then says ( I need to do this lady nails, you wait) . She goes back to pedicure chair and did hers and then walked around while I waited Now I am mad, embarrassed, totally ready to walk out!! I am so angry and my nails half done...I feel like I can't leave...she is talking to other workers ..they all look at me obviously she is talking about me..ughhh She comes back and starts again to file... haphazard..nails not shaped well .... nothing like should be done....she says now you want one color and just a 4th on one nail....UM NO!! I SHOW HER THE DESIGN AGAIN!! I want this or similar.She paints half of one nail. No this not work!! She tries again to do one color and a little design.... I'm happy to let anyone use their artistic mind and interpret. But just doing what u want ...Not what I'm asking isn't really right!!!!! .if I'm paying for it and u say u can do it! Then please do it. She pretty much did what she wanted from this point on...I'm not happy ...will never.go back ever to Kevin's Nails to be treated so badly for $55 nails that I don't like ...but she loved them and had me show her other workers.... Customers were staring at me...their eyes wide like mine...Workers were also. If u are running a store You might try a little better customer service read more

Kevin's Nails & Spa - What I got - Nail Salons Near Me - Saint Joseph, Missouri

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Very upset, I SAW A WHOLE ROACH!!! they aren't careful they cut my finger and when the lady was doing my feet she cut my toe and it started to bleed, very upset 0/10 DONT rec read more

Kevin's Nails & Spa - They cut my finger open I saw a live ROACH!!! me and my friend were going in there to treat ourselves for her birthday and get this! - Nail Salons Near Me - Saint Joseph, Missouri

Was looking forward to pedicure and was going to get deluxe package. Couldn't sign in because register wasn't responding. They sent both of us back to chairs. We sat there for about 30 minutes before anyone put water in our tubs. Then sat there for about an hour before anyone started our pedicures. Never was asked which package. So we ended up with basic. Guy started on my sister but someone said something to him in the middle of hers and he started to hurry and switched to mine. Another lady finished sister's but messed up one nail and never put on top coat. Hope we caught them on a bad day because it was the worst experience we've had in a while..maybe ever. read more

My roommate and I were looking for a place to get our nails done for cheap. Being college students we don't have that much time or money. Kevin's nails were able to do that. We both paid $41 minus the tip for an acrylic set with dip. Definitely our favorite place in St. Joseph so far read more

Kevin's Nails & Spa - I had acrylics with the dip powder - Nail Salons Near Me - Saint Joseph, Missouri

My nails always look so good when Nick does them. The new remodel there is beautiful . It's a really nice shop to go to.

The picture of my nails says it all. The lady that did my nails was also very rude for no reason at all. Rolling her eyes and such. read more

Kevin's Nails & Spa - nails - Nail Salons Near Me - Saint Joseph, Missouri

This place sucks. I already had acrylic and simply asked for a fill, they said they couldn't do a fill and that they would need to completely soak them off. I explained I didn't want to do that because there's no reason to take them off. My mom was a nail tech and I know good and well that you could file them down and lay acrylic on top. They always have an attitude too. Would give it 0 stars if I could read more

They had me in the chair almost as soon as I came through the door. My manicure was efficient without being rushed or sloppy. I would add a picture but I don't know how ‍. Have been here twice. Have had good experiences with both. read more

Everything is uneven: nails, toes, and eyebrows. No matter how many times I asked to even out my nails, the technician just made things worse. He was rude and made me feel horrible. The man who did my toes was a lot kinder, but my toes don't look great either. Finally, my brows are completely uneven, but the woman who waxed then was annoyed, rushed, and didn't bother looking at me while doing them. Word to the wise : find another place. read more

If i couldve given no stars i would. Lady obsessed with Louie Vuitton rushed the nails, so aggressive with my nails, and was SO rude. Never going back. Not only do my nails look like crap, it completely ruined my day. If you want shitty nails, head to Kevins! (Im highly suggesting you choose to go somewhere else). read more

Kevin's Nails & Spa - Worst nail place I have ever been to. Wont ever be returning. Miss Louie Vuitton Lady was so rude. If you want shi*ty nails go to Kevins! - Nail Salons Near Me - Saint Joseph, Missouri

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I had a pedicure last Thursday and the gal cut my big toe when she was trimming. Now, I have an infected toe that is oozing puss. I've never had this happen when getting a pedicure so to say I'm upset and disappointed is an understatement. read more

I had a good experience here for a gel pedicure. The salon is a newly remodeled space with many pedi chairs. The young man checking people in was very polite and kept things moving, fetching colors and pitching in as needed. Recommend giving them a try. Their new space is in the strip mall by Hobby Lobby. read more

I made an appointment by calling ahead. And I get there 20 minutes before my appointment. I let them know and they still let the walk ins go and I proceeded to wait a whole hour. It was 2:30 by the time I finally got asked to pick my color. They did good but the time waiting was awful I shouldn't have to wait an hour and a half after my appointment if I made an appointment. read more

I got my nails done here at least twice and they did a great job. I would definitely go back

Would give 0 stars if I could. The woman doing my nails spoke little English and was very rough. She ended up causing a hematoma to collect under my right 2nd toenail, after roughly fixing my cuticles. Didn't even admit to it.. just played it off as if it was just my nail. Will never return! read more

they didn't listen to what i said i wanted. the size, shape and everything is wrong. none of my nails are the same length and there are bubbles everywhere.. i wanted them short but they did them so long that i can't do anything... the color is the only thing they got right.. then when i paid i said "no tip" because i wasn't impressed and they STOLE MY MONEY.. me and my friend went and she did give a tip.. 20%.. and our total was the same.. and we got the same thing.. so tell me how out total was the same if i didn't give a tip but she did? i also wanted coffin and there more of a square then anything!. the paint is all over my nails and they didn't even touch my cuticles. if i could give 0 stars i would.. just don't go there read more

Kevin's Nails & Spa - Nail Salons Near Me - Saint Joseph, Missouri

Went here to get my eyebrows waxed. The manager waxed off my left eyebrow way too much and can't even admit she messed up and charges me more to try and fix it. Horrible customer service! read more

The worst experience I have ever had at a nail salon. I told the guy I wanted coffin and he made half my nails coffin and half my nails square I told him I wanted them shorter, but he didn't seem to care. He was rude the whole time throwing my hands around. So unsanitary also. He was filing my nails and didn't seem to care that the nail was literally about to rip off with my actual nail and I asked him to stop and he told me I was fine and he was almost done. Their customer service sucked too. And he said he was done but he hadn't even check my nails to see that a lot of them were crooked and not even painted all the way. Then my mom tells the owner and she says I can come back the next day. I go the next day and the guy that did my nails was in there and asked to see my nails I showed him and he laughed and threw my hand down and walked away. The owner then walks up to me and asked what the problem is I tell her and she just stares at me for a solid 3 min. Then she said well you're just gonna have to wait. Then I waited finally I got seated and she does my nails. And she asks again what the issue is I tell her and she said well you told him the length you wanted them and I said yep and I kept on asking for shorter. Then she got the clippers out and asked where I wanted my nails to be and I told her and she said are you sure in the rudest tone and I said yep and she goes are you sure Bc I'm not gonna do this again. Like really!?! And she really didn't even do that good of a job but I have to give it to her she picked up the guys slack a lot. But I will never go there again. read more

I came in with a gift card and had never been before. There were no prices listed, I didn't even get a word in to ask questions, and was just shuffled along like I was an unpaying customer. The lady I had was rude, talked on her phone, wouldn't speak loud enough for me to hear, got angry when I couldn't understand her, wouldn't tell me what to do just expected me to know, and got disgusted when I said I had a gift card. When I was done and went to get my wallet she kept trying to get into my purse and into my wallet even after I said stop. The basic manicure I wanted didn't even get finished because she kept walking away and making me angry. When I did try to ask for flowers to be painted on she looked at me in disgust. My nails are all cut uneven and not even a day later half the polish is chipped off. Not worth the money or the headache. read more

Kevin's Nails & Spa - Not even 24 hours later and the polish is all cracked and chipping off. Nails are all cut different lengths too. - Nail Salons Near Me - Saint Joseph, Missouri

The girl working on my feet rubbed them raw. I went to my daughter's graduation with pretty nail polish, but scabs on my feet! When I went back to ask for a partial refund, the man there gave endless excuses and hastled me, scolding me for almost 10 minutes. I finally lost my patience and yelled back at him before I left. He did not apologize! read more

Pedi! Perfect place for a lil ME time. Clean salon and friendly atmosphere - great price too - all in St. Joe, MO!

I don't even want to leave one star. I am so extremely disappointed in this nail salon. Sure they may do good work, but customer satisfaction is horrible! I came in on a Wednesday yes, they were a little busy so I understood the thirty minute wait. But after an hour passed I said enough is enough. The people doing the nails were confused why I left? read more

The older lady that did my nails wasn't very personable. She kept watching what everyone else was doing. Which lead to her cutting several of my fingers.... probably won't go back.. read more

I've been to this salon twice for manicures and won't go back. My first visit was average, nothing especially positive or negative. My second visit tipped the scales in a very negative way... my cuticles were clipped so aggressively that they are still tender in spots. The "massage" of my hands and forearms was very fast, rough, and pinchy. The attendent spoke very little English, but had loud conversations with the attendent behind her (who was working on someone else). Their price is very competitive, but I'd pay more for good service and professionalism. Both times I've been there, I was greeted from across the room (upon arrival) by someone seated at a work station in the back of the room actually working on someone else; it seems somewhat rude and impersonal. read more

I will NEVER be going to this awful place. I left in tears and I am still in pain just from having a simple pedicure. The woman who was "working" on me made me feel terrible. They gave me nasty looks and treated me like I was disgusting. I would not recommend this salon to anyone...EVER. read more

One you can't understand them. Two they just painted my nails when I wanted fake nails, and then got pissed when they're the ones who misunderstood. Why would I pay for something I don't want? Then charged me 30$ to paint my nails and 30$ for my friend to get fake nails. I could have painted them my damn self....... read more

If I could give no star I would! They are disrespectful and horrible at nails. I have been there twice and had terrible service each time. I will never be going back!! They did a horrible job on my nails and when I called to see if they would redo them they said yes which was nice but when I went in there I had to wait, on my lunch break, and they had nothing to say to me. Like sorry you don't have time to help someone fix the damage you did. They wouldn't refund my money, only told me to come back but I am way to angry with them to even go in there. I can't believe how bad my nails are and it wasn't rocket science. I asked for a nail trim and he LIGHTLY filed the top and then wiped my nail with a KLEENEX and painted over it. Those leave residue and so I have bumps all across my nails with paint over it. They are absolutely disgusting. I hope other people have a better time then I did. I don't normally leave reviews but I wanted to share my story. read more

This was unfortunately the worst experience I have had at a nail salon. My nail consultant did not trim any of my nails, do any of the lotions (on hands or feet), do any of the pedicure package deal, and did not put a complete clear coat on top of my gel nails. They ran the polish over the center of each nail and it was clearly not covered or dry when they were finished. I asked for them to fix the nails, and they did not. I do not plan on going back. read more

I noticed that the man who was doing my pedicure was just removing the tools from a drawer in the cart he pushed from one person to another one without any type of sterilization process whatsoever! When he was done with mine he once again threw them back into the drawer. He rushed my pedicure, my daughter who had a younger girl doing hers started before me and finished after me. I am concerned about the sanitary issues at this salon!!! read more

I went to Kevins nails with my Aunt for her birthday. We went in with the idea of a pedicure and a manicure for me. After I sat down to get my pedicure the man asked me what color I wanted on my hands . I told him I needed to pick a polish and he kept insisting He needed to know. I offered to get up and get one but he came back with the gel polish... After I was clear I wanted regular polish and they communicated it would only stay on for a day I went with the gel. After that they cut my cuticles so much one bled and they got me paying 15 dollars more then I already was for a gel manicure; they where sloppy. If you don't take your time with the gel it gets on your skin and peels faster! It was all over my cuticles and I was so disappointed. At the end of my manicure the put a blob of lotion on my hand and I guess that's what the call a manicure in my mind that's a polish change. Lastly after 78 dollars worth of service I received the wrong amount of change short of course... Not going back... Ever. read more

Today I had the absolute worst manicure and pedicure I have ever had! And I have been getting my nails done for over 20 years. It was my second time at Kevin's. The first time I had Nick. He did a marvelous job. But today Nick was on vacation. So I had to take who I could get. My toe nails were so messy when finished, with nail polish on my skin. But the worst thing was my manicure. Not one of my nails is the same length. Got French tip gel dip. Not one of the white tips was the same either. Some of the white tips cover half my nails! It looks ridiculous! And not only that, but they are dull, grainy and have white splotches mixed in with the pink. I spent $70 and had to go to a different salon and spend another $50 to have them re-done, and take another hour and a half out of my very busy work schedule! Never, never again! So if you plan on going to Kevin's then I you better ask for Nick, because he seems to be the only true professional there! BEWARE!!!! I wanted to leave 0 stars, but it won't let you. read more