I'm about to enter my third year of shots, partly because I'm too far in to quit right now.
I probably would've given the practice 5 stars during my first six months. My allergies got better, and even by the end of the first year, despite several instances of severe allergies still, I felt like things had improved overall. When renewing my shots for the 2nd year, though, I asked why I was still having severe cases, and the PA didn't really have a good answer. Worse, the skin test showed I was even more allergic than when I first started. Still, things had improved to the point where I felt it made sense to continue.
Year 2 wasn't as good as the first year. I had about twice as many instances of severe allergies. After the first several, I tried to get an appointment with Dr. Farnam and was told I had to see the PA. Fine - I saw her and she recommended increasing the frequency of shots. I pretty much followed that new treatment plan until near the end of my 2nd year's shots regimen, but things hadn't improved at all.
I called again to see if I could see Dr. Farnam, since I had to decide whether or not to renew my shots and I wanted to his HIS opinion, not his PA's, since he was the doctor. I was told that I'd have to wait 3-4 months to get on his schedule. My jaw dropped, and I half-jokingly/half-seriously asked if he doesn't see patients anymore.
It turns out that Dr. Farnam is way more available for new patients (as evident later on when I was in the office and overheard a phone conversation between one of the receptionists and a new patient trying to make a consultation appointment). I told the receptionist about the timeline I was working with, and if he wasn't available to see me, then I would just stop doing the shots. Lo and behold, he was able to find the time once he thought a patient might not pay to continue.
It took a couple of days for the consent agreement to come, and I signed it quickly. I was told it would take a couple of weeks to mix the new vials, and after then, I could schedule appointments again. The two weeks passed and there was no update. I emailed the practice and was told "soon." Another two weeks passed, and despite two emails and one voicemail requesting an update, no one got back to me. I finally got a hold of the office again and asked what the delay was. It turned out Dr. Farnam still hadn't ordered the new vials.
It was now more than a month from when I signed the agreement to continue. And yet, despite his patient saying he was still suffering from severe allergies and agreeing to follow his proposed follow-up plan, he didn't feel it necessary to move the process along to actually mix the vials for treatment. I had had it by then. I told the office manager that if the vials weren't ordered that day, I would cancel the treatment altogether.
Again, once his income was threatened, Dr. Farnam finally took action. I got a call back an hour later saying that the vials were ready for immediate injection. [If you're keeping track, they went from "we still need to order" to "it's here!" in a span of an hour.]
I am going to follow through on the treatment plan because I've expended too much effort now to just drop it. Also, getting the shots going forward will not require anything from Dr. Farnam himself, so it's less likely things will be held up for no good reason.
That said, I definitely do not recommend this practice to anyone. The doctor dedicates the majority of his time selling people on treatment, but once you're a patient, forget about getting time with him. The practice makes heavy use of technology, and normally I'm fine with it (after all, I'd rather make my appointments online vs. calling in) but I've now realized that the reliance on tech reflects the lack of human touch with this practice. read more