As first-time homeowners with a 20% down payment asking for a conventional loan, we were looking into working with a large, well known mortgage company however we were referred by our realtor to go with this local vender, Keven Blair Team at Element Home Loans.
First impressions were great, and we were reassured we would receive a loan from this company by the owner, Kevin, however, a month before closing we received a phone call by an associate of the company stating they cannot work with us anymore. Looking for a clearer answer, we called Keven and sadly, we have yet to receive a return phone call from him.
Thankfully, the large, well known mortgage company who we originally planned to work with was quick and thorough and we were able to purchase our home during this seller-based market. I would NOT suggest using this team and/or company as a first-time homeowner to prevent unnecessary stress due unreliability.
For my review I gave them a 1/5 stars. The atmosphere in the office is pleasant however, even before being declined, it was hard to communicate with them. Text messages were sent without a response and the phone calls made went to voicemails. read more