This is the most amazing dental office in or near Knoxville. The front desk is welcoming and the…read moreoffice so nice and clean. My hygienist was knowledgeable and walked me through my new patient experience and the doctor was also wonderful. I highly recommend this office!!!

So glad to have found this dental practice. Dr. Jay is so nice, very gentle and takes time to…read moreexplain his findings. Just went for a cleaning and the dental hygienist was amazing! Everyone in this office has been great!

I've unfortunately had more than my fair share of extractions in the past thirty years. After one…read moreof our kids was referred to here because of a strange molar and had an excellent experience, I organized to have Dr Mascaro review one of my own and, after an initial consult, I scheduled the work with him. On the day of he poked around for a bit and was done before I realized - when he was finished my immediate response was "wait, you're done already?" While other dentists in the area are excellent for regular dental work, I highly recommend getting a referral to Dr Mascaro for any extractions, or worse. I have some implant work coming up next month with him, I feel like my dental care is in good hands. The rest of the staff are really friendly too. But they need to stop constantly talking about food, it makes me drool so much while I'm being worked on ;-)

The care and compassion from Southeast Oral Surgery have been life changing. Dr. Jason Kennedy, Dr…read more Tim and Cole have helped me navigate through a traumatizing series of events. Every staff member went above and beyond in this process. Thank you Dr. Kennedy and Southeast Oral Surgery.

I had a tooth extraction due to infection and being broken. They were AMAZING! Dr. LaPorte did…read morethe removal quickly. I have had NO pain and fast healing! Brooke Waldrop made sure all went well and took such great care of me! Thank you TN Valley Oral Surgeons! I'm all better now!

My treatment by Dr Otto Slater and his great staff was wonderful. My implants for my lower denture…read morewent very well and with minimal pain. Dr Slater worked very well with my regular dentist through out the entire process

I recently had multiple extractions with bone grafts for implants. The staff and surgeon are…read moreabsolutely amazing. I highly recommend!!

Dr. Shanks was great, but Cindy was one of the worst people I've ever had to deal with. Their…read moresystem has a glitch, and after two years, I received a voicemail saying I owed payment. I had asked multiple times on the day of the surgery if the amount I was paying was correct, and I was told it was. Instead of offering an apology, Cindy threatened to send my account to collections. It's not my fault they have a system issue, and I shouldn't be punished for it. Cindy, you could really benefit from some basic customer service training

Went in for a consultation for teeth to be removed and the surgeon told me that the reason my teeth…read moreare breaking is because I am fat. He was very rude and inconsiderate of anyone's feelings. Do not recommend what's so ever.

These guys were great. They have a very convenient location (for me) near Pellisippi Kingston Pike…read moreintersection and a really freindly and helpful staff. Dr. Trondson answered all my questions and took great care of my issue.

Dr. High to all 3 of my kids wisdom teeth out and they did very well. Dr. High is an excellent…read moresurgeon and took very good care of my children while they were under light sedation. Thank you Dr. High for all you do!!! I would recommend him to everyone who needs an Oral Maxillofacial Surgeon. He's the best!!!

Dr. High is an absolute fraud. He performed surgery on what he diagnosed as an over active saliva…read moregland. 1 week later I still had the same issue. Could not get a return phone call from Dr. High, so i got a second opinion. Second opinion came back as an impacted saliva duct. Duct was cleared and my pain was gone overnight. I would not recommend this office to anyone. Removed saliva glands that weren't the issue. Refused to return my phone call.

My appointment was at 10:50. Ten minutes later i was called to the back. I had X-rays and was…read moreseated in the chair. I was quoted the fee and paid it. Two (2) hours later I couldn't tell you what the dentist looked like because I never saw him. Dr. Gross was tied up with another patient with unforeseen circumstances which I understood to a degree. What I didn't appreciate was how they tried to keep me waiting indefinitely so that they could keep my business. I have a spinal injury (which was communicated) and after waiting that long period of time and being very uncomfortable and freezing due to the room temp, I had to call up to the front desk by phone to try and figure out what was going on. Soon after I decided to leave. I asked for a full refund and I got it. What was comical was they suggested I make another appointment! That wasn't gonna happen of course. The next day I received a bill from them in my email stating I owed them $124 for the "CONSULTATION FEE". Keep in mind I never saw the dentist not for one second even. How could they bill for something when I never saw the professional I was paying to consult with? Now to add insult to literal injury, I called the office manager to tell her about the bill. Mandy was the same person who refunded me that day in person. She knew the level of inconvenience I had suffered and yet she refused to do anything about the bill. She argued with me as she repeated the same line about it being an office policy. I ended that conversation letting her know she would never see a penny of that amount. I then called the billing department to inquire about a district or regional manager. I spoke with Lisa who was everything Mandy should have been. She called me back in 5 minutes to tell me the issue was resolved. Need I say at this point do not bother going to this location. Dr. Gross should have taken 5 seconds to update me personally. Mandy should have immediately followed up with billing to let them know not to generate a bill. The assistants were more than kind considering their hands were completely tied. I waisted physical exertion, endured literal pain, my husband lost work productivity, and I still have to find a surgeon to fix my dental issues. A complete waste of a day.

First, this is not rating of dentist just the office experience we had yesterday. My elderly, 89…read moreyear old, mother was referred to this office by her local dentist to have two teeth pulled. There was communication prior to her appointment regarding health history, etc. They asked (prior) for her insurance information which I provided weeks before her appointment. On the day of her procedure, yesterday, the assisted living transporter brought her to their office at 8:30 am for her 11:00 appointment. Even though they had all of her history, med list, insurance info, ETC. weeks prior, they requested it all again. Once they got her back for exam, x-rays, etc. they requested $1200 which was HER cost as they were not in network. Well, shucks...you would think they could have figured that out when I provided the info weeks before. Of course, she cannot afford that price so we ended up leaving, but not before they requested $220 for today's charge. When asked why so much they said for doctor's exam. Well the dentist, doctor, surgeon etc. NEVER even saw her. We don't even know what he looks like. After explaining that to the staff, they went back and discussed and sheepishly reported that there would be no charge today, after all. Well, I hope NOT! Like I said, this is a review of a botched day, wasted the time of MANY people, including my 89 year old mother who cannot get back those 3 1/2 hours of time with nothing being accomplished! Poor customer care!

Don't go. I'll admit she is very personable and convincing. She examined me 5 years ago and said…read moreI needed whole mouth gum surgery to the tune of $6,000. I went to another periodontist and have been having deep cleanings twice a year and have needed NO surgery. All older people have some gum disease, but whole mouth surgery when not needed. Do not recommend.

Had to pay out of pocket for service even though they are covered under my insurance. 7 months…read morelater and still trying to get some sort of reimbursement. Person who originally was handling it said this was not part of their job. Now dealing with a new employee. Severe lack of communication and I'm out of pocket $2600. Not even that satisfied with the work.