Care was good but they refuse to contact my insurance and text me once a day about my bill. After…read morereaching out to them they claim there is no possible way they could contact my insurance again

My mother has dementia and it took us forever to find a dentist who would pull her tooth with an…read moreexposed nerve. Everyone was great, kind, accommodating, innovative and couldn't have been more caring and professional. Their prices are very reasonable. The office staff are friendly and patient. I would recommend them to anyone. A very scary experience that turned out to be positive and immediately pain relieving for our 93 yo Mother. Thank you, thank you, thank you Elite Smiles.

After recently moving to Texas and having one of the worst dental experiences of my life at my new…read morelocation, it made me want to swing back around and truly thank Cornerstone Dental Arts for the amazing job they did while I was living in Knoxville. Such a professional and knowledgeable office that takes great care of its patients. Thank you for paying extra close attention to my teeth! You guys rock!

I suggest to stay away from this place. They will suggest services not required and bill you. Does…read morenot know how insurance works. Rude and unprofessional Dentist with poor bedside manners!

I normally don't leave reviews but Dr Storms and her staff are A+. I received excellent care and I…read morehighly recommend them to anyone looking for a great dentist.

Nightmare! Dog on the counter. Made me wait weeks for appointment when I had an infection and in…read morepain. Then pushed appointments out. Took 4 months to finish a bridge. When I asked Dr. for antibiotic to help with infection. I was told no, thats just a band aid. The assistant (Kim) had no mask and coughed all over the place. She dragged the xray equipment across my forehead twice. The last time I left they told me my portion was $198. (I have Insurance) When I asked why, I paid $3100 in July...they could not tell me why. Pay us $198, but we dont know why??? NIGHTMARE! This is just the quick version. It was really even worse. If I could give minus stars I would. This place should be shut down!

I had a pretty disappointing experience at this dental office. Before my appointment, I received an…read moreexcessive number of communications -- five texts and two phone calls -- which felt overwhelming for something that could have been handled much more efficiently. In response, I simply texted back asking them to "please limit the number of calls/texts I receive". I felt this was a reasonable and polite request. However, when I arrived for my appointment, the dentist confronted me and stated that I was being rude and had an issue with his staff, which was both surprising and uncomfortable. To add to the frustration, I have previously received text messages from this office with incorrect appointment dates and times, which makes the volume of communication even more concerning rather than helpful. At no point was I disrespectful -- I was just asking for more streamlined and accurate communication. Being addressed this way by a provider was very uncomfortable especially since it was done at the beginning of the appointment.

Very unpleasant experience. Ladies in the office where pleasant…read more Went in for yearly cleaning for first visit to this office. Refused to clean my teeth I had dental insurance. I went home with nothing done. With no bill or front desk didn't offer any reasons . Ask for Doctor/Dentist to explain. Answer he was with another patient. I went home confused. Lack of communication. No unpleasant words had been exchanged. And My insurance covered anual visit and cleaning. So no harm just time lost for myself. But about two months later I received a bill for $14.00 With no service performed the day I went in. And if they felt that I owed them anything my insurance would have covered it 100%. Still not sure what happened.

I debated about writing about this place.. but after talking to other people in the medical field…read morethey said yeah people need to know what they did. So here it is. The pros of this place is it is clean and the staff are friendly. The dental work is very good. The cons is make sure you get your information on what your insurance covers up front. I was quoted a portion paid by my insurance and another portion I owed. I paid in full. The staff had called to see what insurance covered before I let them touch my teeth. I had to come back for my final dental work of permanent crown placement and was told I was all set. Two months later the bill was run thru my insurance and it was off by 200 of what they thought my insurance would pay. But this bill said I owed an additional 1200. I called and they indicated to me the bill was quoted both for insurance portion and the amount I would owe the dentist portion. The document they had me sign first appointment was false. Thank goodness I saved it: At no point would I have signed off on having all the work done at once because i did not financially had it. If I knew I owed 1900 on top of the 2000 my insurance paid Finally got everything straightened out with the office to get a letter in the mail with the bill saying paid in full with quite the note from office staff that I should call insurance to see what it covers before dental work, etc needless to say I will never feel comfortable stepping foot in their office again. The dentist and her immediate staff are amazing but the way I was spoken to and treated by office staff was not appropriate.

I recently had multiple extractions with bone grafts for implants. The staff and surgeon are…read moreabsolutely amazing. I highly recommend!!

Dr. Shanks was great, but Cindy was one of the worst people I've ever had to deal with. Their…read moresystem has a glitch, and after two years, I received a voicemail saying I owed payment. I had asked multiple times on the day of the surgery if the amount I was paying was correct, and I was told it was. Instead of offering an apology, Cindy threatened to send my account to collections. It's not my fault they have a system issue, and I shouldn't be punished for it. Cindy, you could really benefit from some basic customer service training

If you've searched for a new dentist in this area recently, you know it's a headache just to find…read moreone who is accepting new patients (especially a family of them). My family and I waited so long for our appointments with Downtown Dental that it was an enormous relief that we were happy with every aspect after our first visit. The office staff was friendly and informative, and I so appreciated Patsy's patience and kindness when it was difficult getting a prescription for the pre-meds my teenager requires before dental procedures. The three of us each saw a different hygienist, and they were all excellent and made me quickly realize that Downtown Dental was going to be our new home. We loved Dr. Odum, who looks about 20 but was so warm, approachable, and knowledgeable. A doctor who is able to immediately connect with parents but also draw out a shy teenager is a rare find. Many doctors twice his age haven't mastered that balance of professionalism and personality. The office is easy to find with plenty of parking, and the facility is new and clean and inviting. So glad we found Downtown Dental!

I called to schedule an appointment and had the scheduler laughing on the phone at me. it was an…read moreemergency and I was just trying to get an appointment

A place you can 100% trust!! I moved further away from Dr Kennedy so I tried a dentist closer to…read moreme. HUGE MISTAKE! He was telling me I had infected gums and needed several crowns. The office was pushing me to join some fluoride program i wasn't sure i needed I had a bad feeling in my gut and decided to drive 45 mins to Dr Kennedy as I trusted him over a period of several years. I was so thankful to reach my safe haven because Dr Kennedy checked me and said I definitely didn't have any type of gum disease and only needed one crown for a chipped tooth. I mentioned to Lindsey his hygienist how lucky I felt to get honest advice from Dr Kennedy. She replied she has seen time and time again patients making the same comment. She joked she loves the office and trusts Dr Kennedy so much they would have to force her out to leave her job. You can tell she respected him as much as I did. It's so hard to know who you can count on to give you honest answers and this place is well worth the almost one hour drive for that.

As someone with lots of dental anxiety, I tend to be weary of dentists and am overall usually…read moreunimpressed. These doctors, however have been amazing. Dr O'Hara has been kind and welcoming from the first time I met her. I have also met with Dr Kennedy when Dr O'Hara was unavailable and he too was so personable and explained every step of the process. I have never felt judged at this office and the doctors are always so kind and make me feel like we are friends. If you're looking for doctors who lead with kindness and respect, this is the office to go to. Thank you to Dr O'Hara and Dr Kennedy for making me feel so comfortable in your care.