Dont move here. Your Packages will get stolen and management could careless. Cars will be towed…read morefor no reason and you will need to pay $500 to get it back. Even when you have the parking sticker on your vehicle and clearly no reason for towing a car. Its crazy.

If i could give this place negative stars I would. These people are TERRIBLE owners. They cut…read morecorners whenever possible, my roommate and I were without hot water for 1 week in the winter and they refused to compensate us for money lost by having to go elsewhere to shower. The apartments hallways are dirty, there was a sock in a hallway in our building for WEEKS so obviously no cleaning was being done. Luckily we were moving out when they sent out an email/letter saying no more apartments Hot Water would be included in rent. They have NO WAY of telling how much hot water each unit is using so they would be charging per person per apartment. So if you take 4 hour showers or 5 minute showers you'd pay the same as any of your neighbors. The pool is disgusting, the people who live there are often drunk, loud and stink as bad as the dog crap that is left all over their property. LIVE ANYWHERE BESIDES HERE!! ** In response to the owner, I lived at this place in 2017. However as I can see from the recent responses, hot water is obviously still an issue.

Many of the residents have lived at Pine Valley for several years. One of the noticeable issues,…read moreare residents NOT following the parameters of the lease they signed. Nothing is being done about these infractions. If you choose to apply for residency at Pine Valley, be forewarned, there are several issues that can directly affect your living in this, "community". One of the dangers are the fact that there are children that roller skate/blade and ride bicycles up and down the length of the parking lot. This is a very dangerous situation for both the residents and the children doing this activity. There is a basketball hoop that has been placed there by a resident, which leads to cars being hit with the basketball and the possibility of, one again, putting residents in danger of hitting a child, running through the lot, where they should not be playing. There are residents working on their cars, with their legs laying out from under the vehicles where there is an inherent danger of someone hitting them.

Extremely unprofessional. Different person answers the phone every time you call. Applied in April…read moreto move in September (almost five months later) to be told THREE DAYS before the move in day that we make over the limit, and can't move in. Beyond disappointed with this place.

The Ridge at Eastern Trails: Pros-new and clean. No carpet inside apts…read more Locked foyers (when residents don't keep doors propped open). Elevators. Laundry on-site. Small stackable W/D in some units. Friendly, helpful staff. Convenient location. Mostly quiet neighbors. No bogus move-out charges if cleaned to reasonable standards. Short-term leases available. Pets allowed with pet rent. Cons: Lack of amenities one might expect at this price point. Not enough parking. Snow plowing is a hassle-cars must be moved off the property for a couple of hours and sometimes began earlier than scheduled. Thin ceilings-we lived on a first floor end unit. Not much lateral noise but tenants above were perpetual "stompers". Cheap appliances: small, low, shallow fridge with no ice maker. Dishwasher left contents wet. Oven took forever to preheat. Mildew-like odor when heat was off. Water also tasted moldy (even during winter, so not an algae bloom problem). Can't comment on repairs, as we had no such issues.

I feel cheated and scammed by this property management. The office woman are very disorganized and…read moreseem bothered to offer help. The customer service is lacking.

Jamie Dupell at The Ridge is The Best! She processed my app in a timely manner and went out of her…read moreway to help me with the move in process! Kind, attentive and SO patient and helpful! THANK YOU Jamie! Thanks to Rob from Maintenance as well! Ed from Xfinity!

Carpets are old and smelly! Dishwashers don't work and we have reported it many times still no fix!…read moreRefrigerators on there last leg the walls are so thin you can hear the guy upstairs pass gas ( No joke) . They don't look like they have done anything since the sixties! I highly warn all of you thinking about renting here to run! Go to Western trails and Eastern trails. They have sea shell sinks but they are better than this place!!

George is our go to guy. He is wonderful. He's so talented and makes the impossible happen…read more Can't say enough good things about him and his work. Let's not forget Vinny; that's his sidekick. The two are always so polite and willing. He books up fairly quickly, but it's just him. I'll wait, because I know what I'm getting.

Not only did we not have to deal with a minimum fee or travel fees, Albee came in right on time…read more Hourly rate is probably one of the best we've encountered having lived in 4 cities. They were extremely professional and courteous even when I gave him a long list of light fixture installs that we wanted done. Plus, I never felt like we were being taken for a ride. So if you want a professional, efficient, and just extremely good service, Albee Electrical should be your go to company.

Property Management needs major improvements. Snow clean up is not done on a regular basis at small…read moreapartment complex in Wilton. Driveway is treacherous in sunny summer days - a nightmare in the winter! Tenant has been doing the snow clean up and shoveling. When a call was placed about the driveway being a sheet of ice was rudely told the tenant is supposed to place a call to Agent and request snow clean up and/or sanding. Any other apartment complex would have automatic plowing and shoveling services. And if a call was placed about services not happening, most Agents would be placing a call to the plow company and questioning why the property was taken care of instead of snapping at the tenant that they should have called Agent. Very unprofessional and already looking for another property NOT "managed" by Kokko Realty to rent.

I called and left a message for their rental agent four times over the course of a few weeks. Never…read moregot a call back. The apartment is still listed and I was told it's still available. Apparently they are just too busy for us lowly renters. Very frustrating. There are plenty of realtors out there and there's no reason to use this one.