Excellent dealership! Fine and very knowledgeable salesmen and very courteous staff working there!…read moreIf you happen to make it there looking for a vehicle make sure to ask for Gil Merced. He will guide you in the best direction you will ever need. Honest, knowledgeable and trustworthy... You won't regret visiting there... He is very

My 2025 Chevy Equinox had an ATF leak. They had the vehicle for 23 days and said it was fixed…read more Three days later it's leaking worse. When I took it back to the dealership, they refused to give me a loaner. I was told I would have to rent a car and submit the paperwork for reimbursement. This was warranty work, and I shouldn't have to pay for a rental. Mica, the service writer, was useless and clearly didn't care about customer service.

Great place!!!! Took very dirty work truck came out looking brand new!!!! Will for sure go again!!read more

I had a flex pipe and mid muffler put n on i told them to weld joints i would pay for…read more It they used cl amps only was loud a d lea k ed I went to tire tracks they said leaking bad needed welding i paid 100.oo I w ould not recommend them gor any exhaust work.

Service was exceptional! Thank you!!…read more My daughter's car (a Ford Escape) needed a new alternator. Per usual, the issue arose 2 days before she had to return to Ann Arbor. My Ford dealer was too busy to work us into their schedule so we took it to Princeton Chevrolet. They understood the timing issue and worked us right in for the repair. So everything is right on track! Then I receive a call and was informed that while changing the alternator the AC compressor was damaged (with the Escape you have to remove the compressor to get to the alternator). With the timing of my daughter's return to Ann Arbor it was not possible to get the replacement part before she had to leave town (this was in January so she didn't require AC at that point anyway) . Scott, the Service Advisor at Princeton Chevrolet, informed me that he had discussed the issue with their Service Manager (Andrew) and that they knew the compressor had been damaged and that they would take care of it. Two months later my daughter is back in town and I call Scott at Princeton Chevrolet. In all honestly, prior to making the call I was curious how this conversation was going to go. In any event, right out of the box Scott tells me - not a problem, I remember this well. Bring the car in and we'll take care of it. I just got back home with the Escape, it has a fully functional air conditioner and the full cost of the repair was covered by Princeton Chevrolet! I very much appreciated the honesty and straight forward conversations with Scott. Not convinced I'd have received the same level of service at other establishments. Thank you AGAIN to Scott, Andrew and the others at Princeton Chevrolet!!! I'll definitely be back to support your business!

WARNING TO FUTURE CUSTOMERS:…read more My husband and I recently tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our application, Samantha and Joshua, repeatedly told us they were "working hard" to help us obtain financing. However, throughout the process we were treated in a way that made us feel like we were unworthy customers rather than people trying to purchase a vehicle in good faith. We were asked to gather multiple documents quickly and submit them for verification. We did exactly that and cooperated fully with every request. Despite this, the communication we received was dismissive and disrespectful. During conversations we often felt talked over, not listened to, and made to feel as though we were somehow less important than other customers. They even went so far as to say that we falsified documents. Buying a vehicle is already stressful, especially for people working hard to rebuild or improve their financial situation. Customers deserve to be treated with dignity and basic respect during that process. Unfortunately, that was not our experience with Samantha and Joshua at Princeton Auto Group. Because of how we were treated, we chose to withdraw our application and take our business elsewhere. We hope Princeton Auto Group takes this feedback seriously and improves the way customers are treated during the financing process. -- James & Marla Boyer If dealership management or ownership would like to review this situation or discuss what happened, we would welcome the opportunity to speak with someone who values respectful and transparent customer service. Our intention in sharing this experience is simply to ensure that future customers are treated with professionalism and dignity.

I heard about Kittilsons from guy at a local gas station who had recently been there and had a good…read moreexperience. I ran into an issue with my 2017 Duramax and I thought it was a major deal so I called there this morning and he had me stop by right away. Brian pretty much knew immediately what the problem likely was and after a quick official diagnosis it was just that. He worked on it right then and there and I'm impressed with how good things went. Knowledgeable shop and great customer service. Highly recommend.

Great place to break down ( if there is any ! ) Chris the owner went the extra mile to get us back…read moreon the road,especially when it's Thanksgiving week! We were stranded in La Salle,Illinois with our Motor Coach having a failed air compressor. We had tried other shops in the area, Kittilsons came thru,finding the parts and today, Monday, getting us back on the highway. Very nice people who care and take pride in their work. I recommend them highly is you ever need truck or RV repairs.......

We are new to Marseilles area, asked people about places to take our 2013 Traverse and "ZIGS" name…read morekept popping up. Scheduled to have brakes checked at 57,000 miles, dropped off and got a call. They said, "I recommend you do the front brakes, 20% left". I said, 'why not do the back ones to as long as you have it in", thinking rear would need to be done soon. They replied, "they still have at least 65% left on, would be a waste of your money to do this soon". HOW REFRESHING to again find a business being honest!!! If you need work, please give them a call.

Zig goes out of his way to make every visit a pleasant experience. From the moment I walk in, until…read morethe moment I leave, I'm treated with kindness and respect and they answer every question I have. They also respect my time and I'm usually in and out in no time.

What an awesome company... they helped me several times with car I did not purchase from them!!…read moreEven got me a free engine!! Now I needed a different car and John King treated me with respect and knowledge... I found my new car and am very happy with my experience!! Highly recommended the business

Our car stopped working. They were so kind and helpful! Taking care of our car and provided us a…read morerental!

Where do I start? I've been looking for a Jeep wagoneer since the one I have rusted out completely…read more I've got an alert whenever the car shows up for sale anywhere. The minute I found the alert I called about the car. The guy I spoke to wasn't the least bit pushy and gave me great helpful info about the car. When we came out to look at the car he pointed out all it's issues (with a 25 plus year old car, there will be issues)and put it up on the lift for us so it would be easy to see the under carriage. There was no haggling and we left feeling excited about the car and great about the place we bought it from!

Buyer Beware !!!!!!! We looked at several vehicles, all of…read morethem need repair . Over priced for cars /trucks that need work!

I was looking at a vehicle and talking to someone. I asked an additional question they have…read morerestructure title cars and have them listed over clean title max value. Are they insane? I don't care if you have one then. At no point will a branded title on a car command over max value book. Never. Generally, those values will be less 20 to 40%. That's a benchmark. I'm glad that they show you the damage on the vehicle. In the title of the vehicle, it should say branded title actually car gurus should do that so I wouldn't waste my time.

Renzo was great Duffys did a good job on selling my F-150. Will recommend to everyone looking for a…read morecar.