Kerns installed a new quartz countertop, new sink, and faucet in my kitchen. I chose them because they were referred to me plus being located close to my Condo. They sent me to several different places to look at countertops and I, unfortunately, chose white quartz. In retrospect, I don't believe they were experienced with quartz. I needed a backsplash so they recommended the owner's brother. He was retired and supposedly had won awards for his tile work in Texas. So I went with him. I am old and have health issues plus had recently lost my husband of 49 years. So I contracted the owner's brother to do my backsplash and the bar area under the counter. To make a long story short, I know what good workmanship looks like because my late husband had been in the flooring business and did exquisite work in installing tile. I am so sorry that I contracted Kerns. My tile on the front of my bar runs downhill.The first countertop didn't fit so they had to reorder[ even though different ones had measured many times]. There was no communication. They came at odd hours. once staying till after 9:00 pm. [Have witnesses].Never knew for sure when they would be there.I would always have to phone them, they never phoned me.
The new countertop that I paid too much for runs downhill. I know what good workmanship looks like because my late husband had been in the flooring business and did exquisite work in installing tile. When installing, due to the weight of the quartz, they crushed some of the tile under the countertop that his brother had installed [which also runs downhill]. This whole ordeal lasted for over 3 months my home was a mess. Tina, the owner's wife, is not suited to work with the public. She got very angry when I complained.
Due to illness, I have delayed posting my review, but believe me, every time I walk into my kitchen I am reminded of what kind of world we live in nowadays. So many do not take pride in their workmanship or care about their customers. If one is interested, I have many photos that I would be very happy to send you showing the quality of the work that I paid for.I am so sorry that I contracted Kerns. read more