As an adult going back to have braces placed for a second time I'm my life, I feel I know the…read moreroutine. I was givin a six to eight month expectation to have braces, but ended up having them on over a year. That was extremely disappointing. I feel if one of the orthodontists would have checked on me each visit this wouldn't have happened. My first appointment the assistant who was with me told me adult patients were their worst patients... Thank you for that, but being an adult I knew I wanted the braces off my teeth and worked to do everything possible to speed that along. Appointment waits were at least 10 minutes. Over all, I didn't feel like they knew how to deal with adult patients. My time is important to me I wanted to be in, be seen, and go on with my day.

Would not recommend to ANYONE. They tell you what you want to hear to get you locked into payments,…read morethey say one thing to your face, and have very different things in the contract you sign. And unfortunately you are the only side held to your obligations. Was quoted a 24 month plan for my braces. Paid my down payment, started my plan and made all of my payments on time and in full. At the end of the 24 months they are still quoting me at least another 12 months in treatment (not because of anything on my end, I came to every visit when the visit was needed and even reminded them multiple times of what they originally quoted me verses where we were currently at, which they told me to do but again if you are doing your best in a timely manner why would you recommend your patients to continuously remind you of the timeframe???), but at this point my payments are complete and paid in full. Thousands of dollars out of pocket. A few months down the road I discuss POSSIBLY moving out of state with them and was told I would receive a large chunk of my payments back to cover the estimated remaining 12 months in treatment with a new orthodontist. With this information we decide to make the move, 10 hours away. Spoke with not one, not two, but THREE different associates in office on multiple occasions who ALL said the said THE SAME thing about getting a portion of my money back since I would need to start with a new office and were so far off schedule from the 24 months they quoted me. I was given a lady named Barb's card and told if I have not received my refund in a few weeks to call her. Took me almost 2 weeks to actually be able to speak to Barb only for her to tell me I would be getting nothing back since the office's obligation was the 24 months and now I'm outside of the 24 months. Basically said sorry the office lied to you, not our problem. This office only cares about getting your money, NOT about actually taking care of you or doing so in a timely manner.

I couldn't be more happy by my orthodontic treatment!…read more Best prices $$$ I found in town! Extremely friendly staff EASY to work around my schedule Lots of locations Great work Dr Durbin!!

Buyers beware! I work for government. It is unethical to accept insurance payments but not apply…read morethem towards the patient accounting under the guise that the insurance company may "ask for it back". In any financing agreement, the consumer always has the option to elect to pay off early. That should never include insurance amounts that the business has already been compensated. Unethical...you're receiving double until you choose to reimburse the consumer. 3-rating is because I can't say anything negative about my treatment...been outstanding. However, the business practices are questionable.

I was on Medicaid for a few years while taking care of my dying mother. I noticed that the bare…read moreminimum was always done, and when the hygienist asked about some cavities I had that needed filling it was slid over very quickly. But I was taking care of a dying mother so I really didn't take time to ask too many questions so when I went back 6 months later I asked about those and I was just told my insurance didn't pay for that. So essentially they were letting them right out of my head until they could give me the dentures that Medicaid will pay for. I found a way to pay for a grand out of pocket to get crowns put on to the teeth that needed it. And those didn't even get sealed properly you can feel the seam with the tongue. I didn't know that shouldn't be how it is. I went back to ask a dentist who was substituting the day I was there about why I didn't feel exactly right he tapped on my tooth, to ask me if it hurt, and when it didn't he said you're fine then. Good to go. I recommend going to third and smiles over by kroger. They're not cheap but they actually do quality work. Mortenson messed me up very well. If I ever end up having to be on Medicaid again, I'll do something else or just not go at all. You might as well not. Let them right out of your head until you need dentures. That's what they're going to do.

I highly recommend Mortenson Family Dental. I had three visits in the past two months for dental…read morework and every visit has been a positive experience. I have very high standards when it comes to dental/medical services and observant of attention and the duration of time I walk in and out of the dental office. All of my appointments have started on time and ended in a timely manner and the staff are all highly attentive and competent. Additionally, I have not experienced any pressure to get dental procedures done and have been billed appropriately for the services. Most importantly the online scheduling feature and the availability of appointments has been great. I value this dental office's communication and commitment to dental excellence.

Great with children! Very Gentle and Patient! My 7 year old daughter loves to come here! The…read morestaff is caring and treat her like a Princess! They are never in a hurry to push patients out. Free wi-fi while you wait. Kids have their own wait zone where they can watch cartoons!

From the owner: We began treating patients in 1992. Our initial focus was orthodontic treatment for children…read more(Early Years Orthodontics) and adolescents, though we have always treated adults as well. Last year we made the decision to open our scope of treatment to all ages and we changed our logo back to Dr. Cash's name.

Came into to this experience scared I was going to have to have braces on for years, but with the…read moreDamon system used by Bluegrass my problems were solved in a mere 6 months! I visited both Lexington and Hamburg locations and never felt out of place at either. I'm very happy with the service I received from all of the staff, and would recommend them to anyone looking for a great orthodontist.

Being a general and cosmetic dentist here in Lexington I have worked with Dr. Ferguson and Dr…read more Tipton for several years now. In addition, my children have been treated by both orthodontists. I have been very impressed with both doctors and their entire staff. They offer the Damon bracket system which reduces discomfort, takes less time and leaves patients in a more healthy, stable and ideal condition when orthodontics are complete. They also provide their patients with the best tools available to properly care for their teeth,while in braces, at home.

Dr Burhart said he could fix my bite. He didn't. If,…read moreanything, it's worse than it was before.

More interested in taking your money up front than providing a service . There are several other…read moreplaces in Frankfurt that you can get your invisaligns from . Not this place! Horrible Service, poor customer relation skills . BEWARE

Just beginning the Invisalign process with one of the kids...so far it's going great! KY Ortho…read moreprovides great care and service now and in the past when I went 20 years ago. I would recommend them.

From the owner: At Kentucky Orthodontics & Invisalign, we offer a complete range of orthodontic services to suit…read moreyour unique needs. Specialists in both adult and teen treatment; Invisalign, Invisalign Teen, and Propel. To schedule a free consultation, call or complete our consultation request.

I was 5,000 in of 6,000 on my daughters braces when COVID hit and the only solution they gave to me…read moreafter loosing my insurance benefits was removing the braces. Just horrible people.

If you have a special needs child, do not take them here. They have no compassion for non typical…read morechildren. The lady with the long black hair on the end gossips with the others and thinks I cannot hear her talking about my child. The older lady with the red hair is the best one in the place. I am $2000 in or I would switch to another orthodontist. Sad.

My Wife and I have entrusted both our children's orthodontic care to the top-shelf Team at Kentucky…read moreOrthodontics & Invisalign for years. Drs. Douglas Durbin, Thomas Garner, & Lauren Morris and all of their assistants take their time and use their talents to help their patients achieve the best possible, long-term results.

From the owner: At Kentucky Orthodontics & Invisalign, we offer a complete range of orthodontic services to suit…read moreyour unique needs. Specialists in both adult and teen treatment; Invisalign, Invisalign Teen, and Propel. To schedule a free consultation, call or complete our consultation request.