Kent's was contracted with our builder to install plumbing, heating and air and it's been only problems. First, our unit was not installed properly, no less than 3 people confirmed after living here for 4 months that they didn't even run lines to hook up our heat. Now they don't want to honor their 1 year warranty to come check and balance the unit, which is guaranteed in our contract. Siting that we haven't done bi-annual maintenance. This "necessity" is not mentioned in our contract. We planned to do an annual clean of the unit this summer as we have done for all our past homes, but they say twice a year is the only way to keep our warranty. Even though it was not disclosed. Now they claim the builder didn't allow them to do a final inspection so they claim our warranty was voided before we even took ownership of the house. Shady business practices. Do yourself the favor and just STAY AWAY! read more