The staff were, professional, friendly, knowledgeable, patient, confident, understanding,…read morereassuring, inviting, gentle, and careful. All of them. The environment was clean, smelled nice, information was available. The staff made the difference though. Great care was taken in my exam and cleaning. The dialogue was professional and pleasing. My questions were answered, I was not rushed, but they got it done in a timely manner.

Cleaning - I had an appointment for a cleaning, confirmed with an email from Mint. I arrived on…read moretime, they then took X-Rays and had someone sit down with me and look at my teeth both on the screen and in my mouth. They then told me i would have to wait over an hour to get seen for a cleaning since they had no one available to do the cleaning at that time. When i said i had an appointment for cleaning they still would not honor the cleaning and told me i could reschedule for another time when they have staff available. The whole reason for the appointment was for a cleaning yet they confirmed but could not honor? They did not call me beforehand? They did not tell me before they did the X-rays and evaluation that cost me $149.00. Seems like a scam deal. I want my money back. Filing a complaint next.

I do not recommend this office. I called because of the strong Yelp reviews, but unfortunately, my…read moreexperience was the opposite. This was a one-minute phone call, and it was enough to turn me off. I explained that we had already done a consultation with another oral surgeon in Saginaw and were shocked by their request for $2,000 upfront, which is why I was calling around for options. Before I could even explain further, the woman immediately cut in with, "Wisdom teeth removal is $4,000-$6,000," which felt dismissive and rushed. When I asked how that could apply to an insured patient--since in-network providers are limited to insurance-allowed amounts--she clarified that was the cash price, not the insured price. I explained that we have insurance and even dual dental coverage. She then told me they only bill the primary insurance, expect patients to pay the balance up front, and require the patient to file the secondary insurance themselves. While this may be common with some private dental offices in DFW, that doesn't make it reasonable. National dental groups understand how to bill properly by submitting both insurance plans and only collecting what they reasonably expect the final patient balance to be. In our case, that meant going from being asked to pay $2,000 upfront elsewhere to paying $300 upfront, with the expectation that the full amount would likely be refunded once secondary insurance processed. When I declined to continue the conversation, her response was a cold, uninterested "Have a good day." No explanation, no attempt to discuss options, and no effort to retain a potential patient. I never even got to this office's actual pricing because I was being rushed off the phone. For comparison, I contacted Monarch Dental, and the experience was night and day. They reviewed both insurance plans over the phone, gave a clear explanation, and booked my son's surgery in under 48 hours. The surgeon's reviews were excellent, and the process was seamless. We're now booked and moving forward--but this office lost a potential customer due to poor communication and lack of patient care. Final recommendation: if you have secondary insurance or want clear billing and options, proceed with caution here. National dental groups offer a far smoother, more patient-centered experience.

Unfortunately, I cannot recommend this office to bring your children to. Parents have rights, and…read morethis Office does not respect your right and request. I requested to see my child after they had got her comfortable with the IV. They told me they would come get me and then Did Not. When your child is being put under anesthesia it can be a scary situation for both parent and child. But they obviously don't get it or if they do They Just Don't Care!!

I cannot recommend Dr. Wallace and his team highly enough…read more I've now had two oral surgeries with Dr. Wallace, and after both experiences I can say with complete confidence that he is one of the most compassionate, skilled, and genuinely caring physicians I've ever had the privilege of seeing. My first experience with him was when I was in excruciating dental pain and desperately needed an appointment. I was honestly starting to have those "tie a string around the tooth and slam the door" thoughts because the pain was so unbearable. Despite his busy schedule, he saw me immediately and had me scheduled for surgery that same week. I have significant dental anxiety, an extensive dental history, and a true dental phobia after previous negative experiences. Somehow, Dr. Wallace recognized how anxious I was without me having to say much. He took the time to answer every question, addressed every concern I had, and never once made me feel rushed. His calm, reassuring demeanor completely changed what I expected to be a terrifying experience. The day of surgery couldn't have gone more smoothly. His surgical staff was exceptional--kind, compassionate, and incredibly reassuring from start to finish. Later that evening, Dr. Wallace personally texted me to check on how I was doing. He was also quick to respond when I had questions after surgery, even later in the evening, and I was genuinely touched when I received a beautiful bouquet of flowers wishing me a speedy recovery. Those gestures may seem small, but they spoke volumes about the kind of physician he is. Unfortunately, a few days ago I found myself back in his office after breaking another tooth completely at the gum line while eating pizza. I was once again in excruciating pain and assumed I'd have to wait days to be seen. Instead, he squeezed me into his already packed schedule the very next day. Just like the first time, everything was outstanding. The surgery went smoothly, the staff was wonderful, and Dr. Wallace once again personally checked on me after the procedure. That level of care is incredibly rare these days. Beyond being an outstanding oral surgeon, Dr. Wallace is simply an exceptional human being. He has a calming presence, a wonderful sense of humor, and a way of making an experience that most people dread feel so much less intimidating. For someone with dental anxiety, that means more than I can put into words. I've had an extensive dental journey over the years--at one point alone I had 54 dental appointments in a single year with various providers. Because of that, I have a pretty good basis for comparison when I say that Dr. Wallace truly stands out. His technical skill is excellent, but what makes him exceptional is the compassion, empathy, and genuine concern he shows every patient. If you're looking for an oral surgeon who is not only highly skilled but also treats you with kindness, respect, and humanity, I wouldn't hesitate for a second to recommend Dr. Wallace. I'm incredibly grateful I found him.

My second exposure to this business, 8 years later, is as a patient, and my experience with them so…read morefar has been excellent. I had surgery for two implants this morning, and so far (5 hours later) I am still coming out of anesthesia and feel great so far. HIghly recommend this business for your skilled, caring oral surgery needs.

Absolutely a top rated oral surgeon. If I could give more than 5 stars I would. To say this was a…read morepleasant experience would be an understatement. The staff took 100% great care of me and Dr.Robinson made sure I understood the process of removing my infected tooth. I was extremely nervous before the procedure and absolutely didn't want to have this done, but it was extremely necessary. The actual extraction procedure took only minutes and he made sure I was 100% numb before proceeding. I felt almost nothing during the actual extraction which was a total surprise! I would totally recommend this office and this surgeon to anyone needing any kind of oral surgery. They also got me in for this appointment quickly ensuring i didn't have a long wait in pain. They have several payment options available if you need that as well. Of course any kind of medical care can be pricey, but here at least you have options to pay for the service over time if needed. I hope I am never in need of his service again, but if I do, I feel confident that this office will get the job done with the least amount of pain as possible. And what else could you hope for!

Love these people. Evelyn is terrific and solved any problem. I scared Treze and they still were…read morekind to me. Doctor Robinson knows his science! Hooray!

Dr. Prashant Reddy and his team did an outstanding job with my wisdom teeth extraction this week…read more They were very thorough in walking me through the procedure and getting me ready beforehand and made me feel very comfortable despite it being my first surgical experience. I was under IV sedation which made the surgery a lot less painful. In the following days they were very good about answering all my random questions and getting me in for follow-up appointments whenever I was worried about something or had a question. My friends had me pretty freaked out going into this, telling me how much it hurts and how long they were out of commission for. I don't think Dr. Reddy and team could possibly have done a better job in making sure this went smoothly. ALSO... I developed two dry sockets, probably due to my doing something stupid in the days following the procedure. The biggest warnings I got from people were about how much dry sockets hurt and how terrible they are. And yes, they suck. But when I called Dr. Reddy, they got me in IMMEDIATELY and looked everything over. He painlessly applied some medication to the sockets that alleviated the pain almost instantly: we were done within 5 minutes. I definitely recommend giving them a call to discuss your oral surgery needs.

Zero stars would more accurately express my response. I recently had an appointment for a…read moreconsultation for my 13yo son after being referred by an orthodontist who took our insurance. I provided the insurance information to Dr. Nail's office and after the appointment I was given the bill for the full consult ($315) and $10,000+ oral surgery fees. There was nothing showing for an insurance portion so I asked why they weren't showing the insurance. It was only at that point I was told "we don't accept your insurance." I asked why that wasn't mentioned before the visit and was told, "we assumed you knew." When I asked why they would assume that, I got no answer, only a blank stare. It felt like taking consult fees under completely false pretenses. I felt they did not act with integrity or trustworthiness.

I had my wisdom teeth removed when I was 18 years old here, Dr. Nail hit or cut through nerves and…read morestill to this day 13 years later the right side of my tongue is numb. It feels like when your foot is asleep, but on half of my tongue. To say it's uncomfortable is an understatement, it's a daily annoyance and something I've been bummed about ever since.

I highly recommend coming to this place if you have any dental issues. Dr park, was absolutely…read moreamazing very knowledgeable. He made sure I was comfortable, the dental assistant was also a sweetheart. She made me feel really good about it. You will be in good hands, If you come here. I got a root canal done with a temporary crown until I get my permanent one. It went really well I was in no pain. I haven't had any complications afterwards. I'm still in no pain.! I was honestly shocked after he was done because I was expecting it to be much more than that.! I essentially scared myself for no reason. I loved that the doctor also took his time to make sure everything was done correctly. Staff was amazing. The doctor was amazing. 10/10 recommend

DO NOT GO HERE!! they get you in quick but provide shady care with no aftercare or pain management…read morefor wisdom tooth removal!! the dentist pressured me into getting all 4 wisdom teeth removed when only 2 were an issue, and have yet to reimburse me after i paid out of pocket before they filed my insurance! it has been a year and my gums are still not fully healed and i have been given the run around every time i call

I went back to Taiwan twice to finish my dental implant treatment using the Nobel Biocare system at…read morea much lower cost. I still get reminder calls and emails from this clinic for cleanings, which I truly appreciate. The doctor was very understanding and offered me a refund, which I accepted. Even though I completed my treatment abroad, this experience encouraged me to go back home for dental work, enjoy good food, and spend more time with my family. I'm updating my review from 1 star to 5 stars to reflect how everything was handled with professionalism and care.

I've never felt so inspired to floss. . …read more There are some people whose passion and joy in what they do is contagious, like the personal trainer whose conviction somehow gets you through those extra 5 sets of squats at the gym. Dr. Lo is one of those people. A natural educator in a dental scrubs, Dr. Lo took the time to explain common misconceptions about dental hygiene with kindness and zeal. Like I said, I've never felt more excited about flossing and brushing. I took advantage of a new patient promotion for the office and am so glad that I did. The staff are welcoming and take the time to answer questions. I was not upsold on any service. From what I could tell, this dental office is more interested in giving patients what they actually need and does not try to sell products or procedures that are not necessary. It sounds like they offer a membership for self-pay patients as well that would offest the cost for those who are underinsured as well. Happy with the discovery of this dentist. Well worth the drive from Denton.

Hours of waiting even after having an appointment. Happened several times. Wont visit again.read more

The experience was terrible the staff was not friendly and the only person that friendly was the…read moredesk lady that was Joanne and the dr which last name is Dr.umorem is not friendly and very rude actually so this place has really went down hill since the new ppl came in n this place needs customer service improvement and organizational skills

This is the best oral surgeon in DFW. Dr. Stewart damn near saved my life. I'm a hypochondriac and…read morethey are all so nice and understanding with all my questions. I was in a very bad place and they took complete and total care of me. The prices are reasonable as well! I know I'll have more teethe issue in the future but I have peace of mind knowing they can handle it. The office was clean and quiet, the wait room was stocked with snacks and drinks. Also there pain management routine was perfect, I was in minimal pain from start to finish. If you love your mouth don't go anywhere else.

I have had two implants completed by Dr. Stewart in the past, and just had my third one performed…read more Dr. Stewart explains everything clearly and answers every question I have. His staff are pleasant and efficient, and the transition from your dentist to Oral Surgeon to Dentist is seamless.. I would highly recommend Texas Oral Surgery Group for any implant you may need, as well as any extraction.