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    Kent Herndon, DDS

    4.5 (2 reviews)
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    9 years ago

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    Dallas Center for Oral & Maxillofacial Surgery

    Dallas Center for Oral & Maxillofacial Surgery

    4.6(72 reviews)
    2.3 mi
    Certified professionals
    Committed to quality results

    I do not recommend this office. I called because of the strong Yelp reviews, but unfortunately, my…read moreexperience was the opposite. This was a one-minute phone call, and it was enough to turn me off. I explained that we had already done a consultation with another oral surgeon in Saginaw and were shocked by their request for $2,000 upfront, which is why I was calling around for options. Before I could even explain further, the woman immediately cut in with, "Wisdom teeth removal is $4,000-$6,000," which felt dismissive and rushed. When I asked how that could apply to an insured patient--since in-network providers are limited to insurance-allowed amounts--she clarified that was the cash price, not the insured price. I explained that we have insurance and even dual dental coverage. She then told me they only bill the primary insurance, expect patients to pay the balance up front, and require the patient to file the secondary insurance themselves. While this may be common with some private dental offices in DFW, that doesn't make it reasonable. National dental groups understand how to bill properly by submitting both insurance plans and only collecting what they reasonably expect the final patient balance to be. In our case, that meant going from being asked to pay $2,000 upfront elsewhere to paying $300 upfront, with the expectation that the full amount would likely be refunded once secondary insurance processed. When I declined to continue the conversation, her response was a cold, uninterested "Have a good day." No explanation, no attempt to discuss options, and no effort to retain a potential patient. I never even got to this office's actual pricing because I was being rushed off the phone. For comparison, I contacted Monarch Dental, and the experience was night and day. They reviewed both insurance plans over the phone, gave a clear explanation, and booked my son's surgery in under 48 hours. The surgeon's reviews were excellent, and the process was seamless. We're now booked and moving forward--but this office lost a potential customer due to poor communication and lack of patient care. Final recommendation: if you have secondary insurance or want clear billing and options, proceed with caution here. National dental groups offer a far smoother, more patient-centered experience.

    Dr. Lee and his staff are professional and nice to work with. We felt they were patient and helpful…read moreduring our consultation. Dr. Lee acknowledged our concerns and made sure we were placed in the best hands with an on site anesthesiologist for our daughter's sensitive case. She had several extractions and was taken good care of. Following surgery, I had questions about the medications and they helped me figure out her schedule. This is a very well run business with caring people. My daughter also LOVED the added touch of the prescription ice cream!

    Photos
    Dallas Center for Oral & Maxillofacial Surgery - Dallas Oral Surgery Associates' Consult Appointment Waiting Room and Lobby in Plano, Texas.

    Dallas Oral Surgery Associates' Consult Appointment Waiting Room and Lobby in Plano, Texas.

    Dallas Center for Oral & Maxillofacial Surgery - Dallas Oral Surgery Associates' Consultation Room in Plano, Texas.

    Dallas Oral Surgery Associates' Consultation Room in Plano, Texas.

    Dallas Center for Oral & Maxillofacial Surgery - Dallas Oral Surgery Associates' Records Room in Plano, Texas.

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    Dallas Oral Surgery Associates' Records Room in Plano, Texas.

    Wilson W Lo, DDS FAGD - Named Best Dentist in Dallas 2021 by The D Magazine.

    Wilson W Lo, DDS FAGD

    4.8(42 reviews)
    2.6 mi

    I've never felt so inspired to floss. . …read more There are some people whose passion and joy in what they do is contagious, like the personal trainer whose conviction somehow gets you through those extra 5 sets of squats at the gym. Dr. Lo is one of those people. A natural educator in a dental scrubs, Dr. Lo took the time to explain common misconceptions about dental hygiene with kindness and zeal. Like I said, I've never felt more excited about flossing and brushing. I took advantage of a new patient promotion for the office and am so glad that I did. The staff are welcoming and take the time to answer questions. I was not upsold on any service. From what I could tell, this dental office is more interested in giving patients what they actually need and does not try to sell products or procedures that are not necessary. It sounds like they offer a membership for self-pay patients as well that would offest the cost for those who are underinsured as well. Happy with the discovery of this dentist. Well worth the drive from Denton.

    I went back to Taiwan twice to finish my dental implant treatment using the Nobel Biocare system at…read morea much lower cost. I still get reminder calls and emails from this clinic for cleanings, which I truly appreciate. The doctor was very understanding and offered me a refund, which I accepted. Even though I completed my treatment abroad, this experience encouraged me to go back home for dental work, enjoy good food, and spend more time with my family. I'm updating my review from 1 star to 5 stars to reflect how everything was handled with professionalism and care.

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    Wilson W Lo, DDS FAGD - Named Best Dentist in Dallas by D Magazine for 2020.

    Named Best Dentist in Dallas by D Magazine for 2020.

    Wilson W Lo, DDS FAGD - Named Best Dentist in Dallas by the D Magazine in 2019.

    Named Best Dentist in Dallas by the D Magazine in 2019.

    Wilson W Lo, DDS FAGD - Named Best Dentist in Dallas by The D Magazine in 2018.

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    Named Best Dentist in Dallas by The D Magazine in 2018.

    Kent Herndon, DDS - oralsurgeons - Updated May 2026

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