Dishwasher repair, I hope my experience will help prospective customers to make an informed decision: Pro's Arrived on time Con's Incompetent engineer On closer inspection, I noted the following: The back foot had been snapped off, the dishwasher was left resting against the wall for support. The panel cover is missing exposing the motor/electrics, etc; The dishwasher is sitting unevenly, lower, and further back than before. The water/waste hose connectors were put back very loosely causing a leak. The above was reported within hours of the engineer leaving, 3 weeks later the issues are still unresolved, and no further updates from Kent Appliance World. Would I use them again? Absolutely not. read more

Appalling. First appointment no-show, second appointment fine and told us they'd order parts. Virtually no communication unless I ring them and then it just feels like they can't be bothered. Third appointment today to fit the parts and it's another no-show despite me phoning up this morning to confirm and again at 3pm to double check for the 3-5pm window. No calls, no engineer... Let's hope when I ring them in the morning we finally get the service that has been paid for! Personally speaking I feel like they just hoof jobs into a time slot and then hope the engineer can get to them all and maximise the time! It would have been nice to get a call to say someone couldn't turn up! read more

Absolute waste of time Absolute waste of time. Do yourself a favour and find any other means necessary to have your equipment repaired. I contacted this company, they were full of beans to book me in. Gave me a whole day slot between 9-5. Asked me to call in the morning to confirm. I did, told me between 2-4. I took the whole day off. In today climate and the stress on my company as it is, this is rare and the only option I had. 6pm rolls around. No show. No-one called, no one informed me they wouldn't be turning up just left me in Limbo. TODAY, MONDAY, they email to say sorry, not sure what happened lets book for in the week. Wow. I don't know how you value your time but I certainly cannot afford to just take days off and have the same experience repeated. As I told them as I'll detail here. In business, do yourself a favour and just do what you say you're going to do. SIMPLE read more

Kent Appliance world also trades as Kent appliances. appointed these by Domestic and General to repair my cooker, failed to turn up on numerous occasions, eventually tried condemning as they apparently get paid even if they don't repair, don't answer telephone, absolutely appalling repairer, having advised domestic and General they told me that i had to use this repairer, eventually cancelled policy and called out another highly recommended repair company, cooker all fixed and working ok on first visit, this engineer said they were aware of Kent Appliances poor reputation but beleived Domestic And General used them because they are cheap, no wonder Domestic and General is getting bad reviews. read more

Waited in for them on 4 days and they didn't turn up. When they did turn up they couldn't fix it. Got someone else in and they sorted it no problems read more

I waited in all day on 2 separate occasions for pre booked visits and on both days they failed to turn up. Didn't bother to ring to say they would not be coming or apologise despite Domestic and General confirming the second visit with them. Left numerous messages on their answerphone as instructed (they will not pick their phone up) but they didn't even have the decency to respond to these either. Absolute joke of a business with no respect for their customers. read more

To echo the other reviews this company are completely unreliable. You rarely get an answer to the phone, they have never returned messages we have left, and their engineer didn't turn up. We had the misfortune to be referred to them via our insurer and I have made the strongest representations to have them taken off the agents list - Christmas without a cooker because their engineer decided to go home rather than complete his calls. Absolute disgrace. read more

Hello, I just wanted to say how I find this company completely incompetent and a complete let down. Twice in one week they have let us down with their so called planning, Deawoo were using this sub-standard company as a sub-contractor and told me to expect a call last Tuesday to confirm the engineers attendance, however this never happened so I called them and was told to expect an engineer between 2pm and 4pm, this time came and went so I called back and was told the engineer was delayed and will be with me within the following hour, again this time frame came and went so I called again and was told "our systems are down, please call back within half an hour to an hour, we are open till 8pm". I was surprised then to hear " we're now closed", when I called back just 30 minuets later. Nethertheless the next day when an operator called to apologise for the day before and offered to send an engineer that day which unfortunately due to work I couldn't arrange for that day I was pleased to then arrange a further appointment for today (Friday), at the time of the call the operator clearly stated it would need to be a morning appointment as the engineers go out to the furthest address and work back towards home, so I agreed today (Friday) before 12pm with the operator, however when I called up near 10 am I was told by a male operator the appointment would be this afternoon between 2 and 4pm. I was then really shocked to hear that when I called up around 1.45pm that the engineer had already been at 1.30pm. What is the point of giving a two hour window of arrival when the engineer is not going to arrive within that window? Then I was told by the male operator that there was no chance of the engineer coming back as he was now in Sevenoaks. The company is a joke, their customer service is non-exsistant. Do not try to rely on this company as they cannot be trusted serve their customers and they obviously do not care. read more

I booked Kent appliance world via Glotech.com. service was bad from start to finish. I booked an appointment for 8am to 1pmto fix a dishwasher , I reported to them that I had a Bosch dishwasher and the water was not heating. I was told that there vans keep the latest Diagnostic equipment and they will spend all the necessary time to identify the problem and repair on site as they have an 80% fix rate or they can order spare parts within a couple of days. The engineer failed to arrive for the appointment, so i contacted the head office who phoned me and said my appointment was for 8-1 but they had it for 3-5 and an engineer was on there way but may be earlier. 5.00 pm and the engineer had still failed to arrive. i once again contacted the company who told me the engineer was just around the corner as they needed to get another one who was in the area as the first one was not coming now. at 5.30 an engineer arrived , when i told him that i was expecting someone between 8 and 1 he said no i wasn't as they don't start work til 9. I asked him if he would like to see the email booking but he said he wasn't interested, as he was here now and that he was on his way home when he was called to do the job. he then turned on my machine , ran it for 2 minutes and then put his hand in and said the waters cold which means it needs a new heater element and if it was him he wouldn't bother getting it fixed as it would be £130. he also told me that the machine wasn't a Bosch but it was a Hotpoint with the Bosch name on it. he then asked me for the £72 call out fee , but would not accept my card as payment which it says i can pay on the website. I said i'm not paying the £72 because I had already told the company that the water does not get hot and they could have told me at that point how much it would be to fix/replace the part and i could have made a decision then. Not for him to use his latest Diagnostic equipment (his hand) and tell me what i had already told him. The engineer refused to leave my house until i paid him which i did stating that i would be in touch with Kent appliance world and Glotech,com and then to make matters worse and show the professionalism of this company the engineer would not give me a receipt for the payment. I should not have paid him at that time and asked him to leave but felt intimidated and forced into paying just to get him to leave.I strongly recommend anyone to not use either of these 2 companies as this appears to be a scam to force people out of money by playing the repair game. Kent appliance world has taken £72 from me after only being in my house for less than 15 minutes. I have emailed both companies and have yet to receive a reply from either. read more