I came here to meet with Dr. Brown. It took over half an hour to see him, though everyone was…read moreapologetic about the delay. (This was a 4pm appointment.) Dr. Brown was jovial and thorough. He took the time to explain his process and thinking. Then again, I was probably his easiest patient of the day given that we chatted for about 10 minutes. He did some brief tests for balance, too. It did take a while to get this appointment as a new patient - almost a month - so that was a bit disappointing. Note that Dr. Brown is temporarily in 290 Western during renovation in 320. (There are lots of signs in both buildings noting that.)

I love Vanessa and all the staff in this practice. Everyone is VERY nice and on top of everything…read more They genuinely care about their patients and want to see you feel better. I usually don't wait longer than 15 minutes to be called in. I'm so glad I came here for my allergies and chronic nasal issues. Thanks to everyone who works so hard over there!

From the owner: Specializing in: - Physicians & Surgeons,…read moreOtorhinolaryngology (Ear, Nose & Throat) - Hearing Aids & Assistive Devices - Clinical Labs - Physicians & Surgeons - Physicians & Surgeons, Allergy & Immunology

I was a bit leary going here after some of these reviews but have to say I was pleasantly…read moresurprised. The staff I dealt with were great and Dr. Marino was one of the nicest, knowledgeable, helpful doctors I've seen in quite a while! He put my mind at ease over my concerns, explained things in great detail and was a pleasure to deal with...

I left a review last year regarding the exceptional experience and dare that patients of Dr. Patel…read moreand his team receive. since that time, I underwent surgery under Doctor Patel's leadership he and his team always made time for the procedure, for every follow up inquiry and genuine care. I needed to be seen after surgery and was introduced to Debbie Vaughan, PA-C. simply put, once again,... exceptional. Both Dr. Patel and Debbie work so well together with respect and in unison. Debbie was technically/medically superior but shared the trait of empathy. she addressed a challenging issue and her genuine demeanor made all the difference. I know there will be more visits to the office and can exhale knowing I'm in the most capable and caring hands of Dr. Patel, Debbie Vaughan and Liz, Dr. Patel's medical assistant. thank you team.

There are a lot of good doctors and a lot of bad doctors, but Dr. Luzzi is an outstanding…read morepractitioner who checks all of the boxes. He is a superb diagnostician and technician with a great bedside manner. His staff is a happy crew that makes you feel like you are the most important patient ever. I really like Dr. Luzzi and you will, too.

Excellent bedside manners, amazing recollection, and great communication. His Staff, Amy, Rachel,…read moreall excellent communicators. Have you ever heard of a doctor where you call and someone picks up and you talk within minutes, and get phone call back on a better-than-timely-manner? Dr. Luzzi is exceptional.

Poor customer service. Sends bills via text messages. Really? Who would not think that it's a…read morescam? Doesn't return calls.

There haven't been many times throughout my life that a Doctors office have given me or my family…read moresuch wonderful treatment. We had an appointment that I missed bc I woke up late, I called to see if they would still see us unfortunately the Dr. Was tightly booked but I was able to get an appointment with the APRN (his nurse-Debi) just a few hours later she was attentive kind concerned and explained everything, that my son who's 17 is going thru bc of his ear infections. A condition he has had since birth. This is our 1st time with this Dr. And wished we had him years ago. He was given a hearing test, Ears checked through a microscope and that's how this visit was everything for me felt like it was done using a microscope. I'd also like to mention Terry the nurse she was the exact same way with my son. Concerned and patient in talking with us. I know there's not a better Dr. Specialist office out there! If you are lucky to have an appointment with them u will understand why I praise these 2 ladies the way I have.

Entering the complex it's the first building on your left, first turn on the roundabout…read more Now that's out of the way. I rushed here after work for an appointment one day. Entered and there was an annoyed woman that had been waiting for 30 minutes or so, so in my head I'm expecting to take my pretty time with these forms. I take the papers, pay the copay, then take a seat... 2 lines in they call me in. I go sit with the first assistant (pretty friendly) to go over some details and she leaves, saying the doctor will be in a bit. Naturally I expect some extended waiting to finish my forms, get to the second page and doctor comes in with his assistant. At this point I accept that I'm not going to be able to finish these until after the appointment. The doctor does his bit and quietly mumbles an array of details about my nose, throat, and ears that I'm assuming his assistant is jotting down. Then he videos my nose and what not to observe, basically walking me through a million things going on. He basically used ENT wizardry to wrap this appointment in about 20-25 minutes and gives me a break down of everything needed to help. Incredible, friendly, HYPER-TIMELY experience. I would strongly recommend.

Look, I understand the world is a little strange right now with covid-19, and everyone is a tad on…read moreedge, but I'm extremely disappointed in the receptionist at this office. She was very rude and spoke with an attitude immediately from the get-go, and I was just calling back to go over my paperwork before my appointment. When I was trying to figure out where the link to my paperwork was she kept acting like I was stupid, but the link was on my girlfriends phone, so I had no idea what she was talking about. Instead of giving me the number the link was sent to, she just kept saying it was already sent, with an attitude of course, and then was super annoyed when I had no idea what she was talking about. And my girlfriend had cancelled her appointment and I kept mine but she still got both texts as if it wasn't cancelled... and when I called she said I denied the appointment but it was hers she denied.......... Like I don't want to do the zoom meeting either but I'm trying to take care of my health issues. And then the zoom meeting didn't even work, and I called back and she said the doctor was waiting for 20 minutes and was EXTREMELY rude again! Like how the fuck am I supposed to know that?! I'm in the call waiting too. And I had to wait for 30 minutes before even finding out that it wasn't working. I just said forget it, cancel my appointment and I will go elsewhere. I don't want to give my money to them if that's how they treat their clients. If I could give them zero stars, I would.

I've seen Dr. Lauretano several times over the years for both for office visits and sinus surgeries…read moreand procedures. I can say with 100% confidence he is one of the best ENT doctors I've ever worked with. He genuinely cares about the well-being of his patients, this is what drives him and it's very evident in how he works with his patients. I'm happy to be a patient of his and I highly recommend him!

This man is an amazing doctor. He not only diagnosed a pretty serious sinus problem I suffered from…read morefor some time but he surgically corrected it in May 2022. So if you need an ENT schedule an appointment with this doctor and his practice. He is not only a great doctor and surgeon but he is caring and sincere. Thank you Dr. KOKLER again and again. N B.

I can't put into words how seamless this process was and how INCREDIBLE every single individual in…read morethat office is. Given, I just had my procedure this morning so I can't speak on results but based on Dr. Beams consultation, he told me exactly what I wanted without even having to voice it first. He even suggested things I hadn't thought of. Stefi is another person who made this all so easy. She answered every question (and there were quite a few) and just generally put my mind at ease. I recommend Dr. Beam and his staff any day and to anyone looking to get cosmetic surgery. Can't wait to see them again for my first post-op appointment. I also have to quickly mention just how amazing the West Hartford hospital staff was. No one I encountered from start to finish has any negative traits that I could even think of. These are all lovely, professional individuals and I'm so grateful for everyone taking such great care of me. Don't think twice, book it!

So thankful for Dr. Beam and staff for helping me through aftereffects of Bell's Palsy. He is not a…read moresalesman; he is a respectful & caring surgeon. His expertise shows as does his staff's.