I had paid the full 12 months of property insurance. Then the property was sold. I called the office requesting a policy cancellation and refund due to the property being sold. The requested information was promptly emailed. Numerous emails to Kenneth Hill inquiring as to the refund status were ignored. After several months, I went into the office and spoke to the receptionist as Kenneth was not in. She was able to assist. It took 8.5 months to get the refund. If I had not been persistent, I believe I would not have received the refund. I DO NOT recommend Kenneth Hill. read more