This was the first time I visited Kennedy Lanes. I went with a group of friends to their cosmic bowling on a Saturday night, which is from 10:00pm-1:00am.
The lanes were very clean and I was pleased to see that they had new bowling shoes! Their prices are very reasonable compared to other bowling alleys, which I always appreciate. Everything was set up nicely and we had a great time at the facility!
The reason I am giving this place 3 stores is simply because of customer service. First of all, the little attached bar was unattended, so we were directed to go to the main bar to get drinks. It's a little inconvenient when you're bowling because then you have to wait on whomever left to get the drinks. The most disappointing thing was how the older man treated us! He seemed like he had a larger role than just an employee- not sure if he was a manager. At 12:30 on the dot he turned the light back on and shut our lane down in the middle of the game. I went to ask him if he could give us access to our lane and he looked back at the clock and said, "Your time is up." I responded that it says they are open until 1, in which he said, "Oh, did you see that online?" When I told him that yes, I saw it online he acted as if he was doing me a favor and told me that he "guesses" we can bowl until 1 then. MEANWHILE, there was a large group of people a few lanes down that were not being subjected to this behavior from this man! He didn't touch their lane! Soooo unprofessional... if the customer service improved it would definitely be a 4-5 star facility. read more