My boyfriend and I recently moved to the area and have our regular go-to spot that's closer to our old apartment. We have been making the effort to support the stores closer to our new home, so when we needed to buy a few things before a night out, he reminded me of a place up the street from us. When we parked, I was excited to see that they had some items from Hysteria Brewing, one of my favorite local breweries.
Parking is a predictable mess (as to be expected when sharing the small lot with Trader Joe's). The store itself is clean, open, well lit and overall impressive.
The customer service was extremely disappointing. We walked in, noticed 2 men at the checkout counters. Neither of them acknowledged our presence or greeted us. We were the only ones in the store for several minutes and were thoroughly ignored. We walked the store, looking for the Hysteria Brewery items and had a hard time finding it. After 2 walks around, a 3rd gentleman walked right by us and didn't acknowledge us, I started to get very annoyed. So I decided to approach the counter in hopes of prompting some help instead of walking out like I wanted. Another customer started to walk up, the guy at the counter looked at me, looked at her and addressed her enthusiastically as she checked out. My boyfriend had to go to the other counter to ask the guy for help but by now, I was thoroughly ticked off and uninterested in spending my money there.
After being prompted to help us, the gentleman was kind enough to show us where the items were but I made the decision to simply leave and take my money to Wells on York Rd. (at the LEAST, security will acknowledge you). I hesitated to make this a race issue but I will not pretend that I didn't notice everyone that received an enthusiastic acknowledgment did not look like us.
The one star is for the 3rd guy that actually held the door open for me while I stormed out, visibly ticked off, otherwise, it would be 0 stars.
I am highly disappointed in my experience as a customer at this store and will not be returning. I've made the decision to travel out of my way to continue going to Wells where I know the customer service is going to be top notch. As someone that used to work in retail, I understand customer service is hard and customers are really annoying, but the basics of doing your job is acknowledging every single customer that comes through your doors and offering some sort of assistance. read more