I was here last week for the first time and I found the woman working there to be unbearable…read more Incredibly annoying and unfriendly. The checkout process took 25 minutes too long and we had to pay the credit card fee. It's 2024 and what I was buying was expensive. Additionally, she asked me a few personal questions during checkout that I did not like. I'm a nice person but holy hell just get on with the checkout process I wasn't trying to be there all day.

I hadn't been in their stores in a long time. They're usually not very friendly, so that's…read moreunfortunately part of going in there. But today I went to go downstairs and was treated to a loud "UH UH!" "That ain't open!". I recently moved into a "luxury apartment" so I was wondering if I'd find any small pieces to decorate with. But if it's too much to ask for a decent "Excuse me, the downstairs is closed right now." or similar... I consider it my last. Besides I've experienced the attitude in the past others have mentioned. I'll stick with TJ Maxx, HomeGoods, etc down the road.

Needed a last minute wedding gift. Beautiful merchandise but super pricey. A large resin…read morecharcuterie board with some cheese spreaders was over $400. The wrapping was subpar and they put into a shopping bag that was too small. It was embarrassing to say the least. The overall vibe in the store was very "stuffy" not warm and welcoming.

Many beautiful items here-some artist designed. Prices are somewhat high however the quality of…read moreitems and their unique nature makes this a special place to shop for that special gift. Also items are packaged beautifully. Helpful, pleasant staff.

Not being a Main Line gal, I didn't know what to expect at this upscale home decor shop but WOW was…read moreI pleasantly surprised! The store specializes in linens and bedding from designer Nancy Koltes and has a lot of Scandia Down products (sooo cozy!) but they also have a great selection of nighties, pj's and frilly underthings that makes a girl like me swoon. I ended up buying a "nightgown" that I plan on wearing as a dress - the merchandise is that cool. This is a great place to visit if you need a wedding gift, too, as they have an extensive selection of tabletop, candles and other linens in stock. And if you're looking for an all-natural, "green" mattress, this is the place - they carry the Royal Scandia brand of chemical free bedding. Very friendly staff, easy parking and a shop full of things that smell, look and feel amazing. Can't wait to go back!

I had an outstanding experience working with Maralyn H. at Serena & Lily. Her design expertise is…read moreexceptional--she has a true eye for creating a cohesive, elevated look while still making everything feel livable and tailored to your space. She was incredibly helpful in guiding me through fabric selections, providing thoughtful recommendations, and making sure I had the right samples in hand to make confident decisions. She also went above and beyond to ensure I was able to take advantage of current promotions and sales, which made a meaningful difference. What really stood out was her responsiveness and attention to detail. She was quick to reply, thorough in her answers, and consistently proactive in helping move things forward. At every step, she made the process feel easy and well-managed. If you're looking for someone who combines strong design sensibility with excellent customer service, Maralyn is an absolute standout. Highly recommend working with her.

I ordered an area rug in this charming store and had the best experience with sales associate,…read moreLise. She spent time discussing fiber materials and was very patient as I "tried out " various rug samples in-store and took sample squares home. I never felt pressured to buy something so I took my time shopping around and viewing the samples in my home. As a result, I wound up with a beautiful S&L rug. I look forward to shopping in this store in the near future.

Saw their sign in Mom's parking lot, decided to see what it was all about!! They have such a…read morevariety of unique gifts. It really is a hidden gem!! I will be back.

From the owner: Custom Curated Gifts Hostess Gifts that Impress…read moreUnique Packaging that Wows