My first time shopping at Ken Combs, and what a great experience! I went in because my wife insisted that I get properly fitted for a new pair of running/walking shoes. I had no idea what to expect, but as soon as I walked in, a very cheerful young man greeted me, and I explained my mission to him. He smiled and directed me to stand on a "magic" pad that mapped my feet. After the required 30 seconds, he expertly reviewed the results and came back with three shoe options. I tried each pair, had to go up a size in one, and he patiently answered all my questions about the different brands and styles. Once I found the pair I liked, we headed to the counter, I paid, and I was on my way, all in less than 20 minutes! The entire experience was easy, friendly, and enjoyable. read more

Grateful for a quick resolution for my arch pain with knowledgeable staff! Rather than upselling me on new shoes, she offered an insole solution that addressed my issue and saved me money. read more

I'll only buy shoes at Ken Combs from now on! Staff are extremely friendly, knowledgeable, and hands on. I've always found them to have a good array of brands and nice variety of colors. Shoe prices are similar to what you'd find at other retail stores. They also offer a 10% military / police discount, which was a pleasant and greatly appreciate bonus! read more

Love the people who work here! So helpful and nice! Welp, here we go! I opened my big mouth and told my cousin that I want to run and he said, "DEAL!" and that's how this story starts! He sent me up here to Ken Combs which has been THE RUNNING STORE since I was in grade school. Not kidding. The new owner, Matt, took care of me himself. He brought out 4 pairs of shoes but it was the VERY FIRST pair that were the right ones for me. I am one of THOSE women who like to try on a few pair to compare before I can tell what is right for me but he KNEW from the jump! Dang Matt! Thanks!! So I'm in it now friends. Invested and ready to run! ;) read more

Super helpful staff. They go the extra mile to get you the right product for YOU. The next time I need athletic or exercise gear I'll surely go back here and get it. read more

I highly recommend this store. I only recently got into running and the first time at the store I was a little intimidated and didn't know what I wanted. I explained that I was running in keen hiking shoes and the employee made me laugh by saying I was basically running in boots! He let me try on the shoes I purchased and let me test them in the parking lot. Who does that? I took the leap and bought 140 dollar shoes. I loved them so much I just went back and bought another pair. He gave me 10 percent off and was polite and helpful throughout the exchange. If you want to be treated right and get quality shoes while supporting local businesses, please visit this store! read more

Ken Combs Running Store - Shoe Stores Near Me - Louisville, Kentucky

*Long review, but worth the read!* I have been a server/waitress for 5 years now, so naturally I've tried every possible shoe and changing shoes out every two months. I naturally have extremely wide feet and when I started working at the hospital, I knew I needed something with longevity. Wide shoes are so difficult to find that fits perfectly. I came into the store because I was hoping someone with some knowledge of shoes & the proper fit would help me and that's exactly what I found! I've been in the store two or three times. The first time, Ms. Luanne guided me through the process of finding the right sizing, the right insole; literally everything. Because I'm a server, I'm required to wear non-slip shoes, although the first shoe I purchased didn't quite work out, I was able to exchange my pair of shoes for something for my second job. The second time I came in, she fitted me for numerous shoes & insoles. She was exceptionally patient and didn't once rush me in my purchases. She was very understanding and so knowledgeable on the variety of products the own. Being a younger female, people usually brush me off and don't really take the time to help me because they assume I'm not not there to buy anything, or is just looking for the cheapest product. Ms. Luanne didn't make me feel that way at any point. I'm extremely thankful that she guided me towards the best decision I've ever made for work shoes. It's been about three months since I've purchased my shoes & insoles, and I'm able to work (3) 12hr+ shifts every week with no problem. If you have no idea what you're looking for, but know you need shoes, and help getting there, this store is exactly the place you need to go! Everyone there was so kind & welcoming. I would absolutely recommend this store to anyone! They have every shoe possible from running, walking, nursing, restaurant, or just comfort! read more

Ken Combs Running Store - Brooks Adrenaline GTS 21 - Shoe Stores Near Me - Louisville, Kentucky

shout out to Patrick for fitting my partner for shoes that are actually her size. turns out she's been wearing a size that is 1.5 sizes too small for roughly 37 years. she's new to shoes, it seems. things are looking up now! patrick is the guy for literally doing his job (fitting shoes) and handling our absurd questions with professionalism. her: "so should i get new shoes for work too?" (she's a bedside nurse). patrick: "i mean, the more you're on your feet, the more room you should have in your shoes. if you don't have any problems now, you will soon." incredible (and humbling) experience read more

Consistent, quality products and advice offered at this local business. My husband gets his running shoes in this store and has been for years. I'm trying to walk more but have rather tender feet. Patrick gave excellent recommendations and even accommodated when I wanted to try one outside his recommendation. Patrick knows his shoes: after trying on three pair, I knew the one he first suggested would meet my needs. He even showed me a way to tie the shoes to do a more custom fit. This store has earned our loyalty. read more

I needed something other than my Chucks to walk in and use for walking on treadmill. I wanted to shop local and found this store. I am not a runner but wanted something that would give me support. They measured my feet - left wider - and brought out a few pairs. One pair looked like the old Earth Shoes, I tried those but didn't fit quite right. Finally went with a lower sole (no Hoka's) so that the transition from Chucks to a real shoe wasn't too shocking on my body. I was told to try them out in the house and on my treadmill to see how my feet reacted to these shoes. If I wasn't happy I could bring them back as long as they haven't been worn outside. I was very happy with my overall experience. If I need another pair in the future I'll definitely return. read more

I made the trek to the other side of town in the hopes of supporting a local business that I assumed (shame on me) would be very knowledgeable in running shoes and provide excellent customer service. This was like going into Payless Shoe Source. Terrible service. Zero knowledge. Just cycling through people like they're walking idiotic wallets. When I explained what I was looking for, the guy completely ignored my words and responded with the opposite of what I said I wanted. "These shoes all come in wide." as he points to three styles. ... "I just told you that I have narrow feet and my current shoes (one of the styles he just pointed out to me, so I pointed back at them...again...) are way too wide." ... "Oh, well they're all cushy, so just let me know which one you want." .... "Can you tell me anything about them?" ... "They're all very cushy." I can't make this stuff up. I left and went to a competitor, where someone actually knew what a running shoe was that wasn't New Balance. read more

I recently visited Ken Combs Running Store to purchase a pair of shoes to use for working out, and my experience was fine. I honestly didn't know exactly what I was looking for when I went in, and the store associate wasn't very helpful in offering advice. She basically asked me what I wanted and expected me to know. I explained to her the type of workouts I was doing, and she came back with a couple of pairs of shoes. I liked one of them (as much as you can like running shoes, I honestly don't think any of them are cute), and they were comfortable, so I purchased them. They have worked out fine for me, so I am happy with the purchase. I only wish I would have had a more personal experience, considering that I needed help with my shopping and I went to Ken Combs expecting experts in the field to assist me. read more

Patrick the manager is so friendly and knowledgeable. His recommendations are always spot on. Also Luanne the new owner is super friendly. I'll definitely be back read more

new ownership! store is looking great... service is awesome as usual. a bunch of new apparel... love the "we run Lou" stuff!

My wife and I had a fantastic experience at this store. Kiki, who helped us, was knowledgeable and friendly. Store is clean and has everything you need. If you're looking for running shoes, then I highly recommend this store! read more

I just bought new shoes today. For most it's not a big deal, but I suffer from spinal stenosis, and nerve damage in my legs and feet. My gait is way off, Patrick help me find the perfect shoes to get through my day as a special education teacher. Thank you so much. read more

I have been a loyal Fleet Feet person for years but my boss bought me a gift certificate to Ken Combs so I stopped by to use it on Saturday. I loved the shoes options, the staff and location. I needed new running shoes and have heel bursitis and plantar fasciitis so it is difficult to find the best shoe. The guy helping me listened to my needs and I bought a great pair of Brooks. I didn't feel pressured to buy anything extra which was refreshing. read more

I had an appointment for at a fitting at another store, but they said they were busy when I walked in and it would be late. So I drove down to Ken Combs. And I'm glad I did. The store is small and comfy in a good, friendly way. They have a wide variety of shoes. I was greeted almost immediately and fitted for new running shoes. My associate was really nice and patient and recommended several pairs for me. When I had trouble deciding between two, she recommended I try them outside on the sidewalk. That made the choice much clearer. I bought a great pair of shoes, that I tested on a longer run once home. Couldn't be more satisfied. read more

The support these people give is amazing! I'm the Clydesdale age group division kind of guy but I always feel like I'm a record setting athlete when I talk to the guys here. Glad to have this store in the community!! Don't shop online for this kind of merchandise - visit people that can give you the ins and outs and be there to support you on race day! read more

All the staff I met that day at Ken combs running store were very helpful and pleasant. The older gentleman with the white hair helped me with my hoka purchase,even told Me to walk outside in the to test them out. Diane was also pleasant and helpful. I've been buying my hokas online and wanted to find a store locally that sell them. So when I stumbled across this store I was very happy. Until it was time to check out. Don't know if it was the color of my skin, or she just doesn't feel good on the inside. Well that the only reason I can say is why people are rude and unpleasant for no reason. Anyway I asked her what was the return policy here. I'm familiar with the hoka 30 day return policy. But I got the impression she felt some Type of way by telling me once you wear them you can't return them and that we are in the business of selling shoes?? Mind you I spent 360.00 my first time in the store. Now the other gentleman told me to walk outside and test them out. Anyway with her tone and the way she looked at me with the fake smile. I won't be back to this store. I buy at least two pairs of hokas at a time. It's sad that this day in time people who deal with customers still behave this way. If your not a people person Mayb this isn't the job for you. I like to shop where the service is nice and welcoming. Just saying it's sad because this store was close to me. read more

Overview: rude and pushy staff, large selection of shoes with range in prices I feel like I'm being generous giving this place 3 stars, but they do have a large variety of shoes and apparel to chose from and a range in prices. I went here looking for shoes because someone suggested I go here saying they will watch you walk and suggest shoes based on that. I went in and was not greeted. I had to find a staff member and tell them I was looking for new shoes but wasn't sure what I needed. They did not even offer to watch me walk and when I mentioned it he said we didn't need to do that. He gave me a random selection of three shoes and sat there and stared at me as I tried each of them on without saying anything. I asked about a specific brooks shoe because I saw they were on sale online and he didn't say anything. Just stared at me like I had said nothing and basically refusing to let me try on the ones I wanted to. Then he was very pushy and intimidating and made me feel bad about not wanting to buy after this horrible experience. It was like going to a car lot. Yuck. I won't go there again. read more

Pretty good running store. Prices are steep though. But the best part is the Yelp 20% off coupon. They also gave us 15% off on shoes cause we bought two. Young staff which was a tad frustrating when you want questions answered. They kind of just looked at us and said, "I don't know". They need more knowledge for sure. read more

If you are a serious runner or just looking for high quality shoes I highly recommend Ken Combs! I have shopped there over the past 13 years and the service is outstanding.The staff is always helpful and courteous. They focus on a proper fit and comfort and won't sell you a shoe that you don't.Last week I had an issue with a design flaw in a pair of walking shoes my wife had purchased 7 months ago and they happily exchanged them for us no questions asked! read more

I have gone to this store when I was first starting cross country and got shoes and spikes there. A man named Dominic helped me and he was terrific. I went back this year to get new shoes and a woman named Dianne helped me. Helped us in an overstatement. She treated me poorly and like myself like I was were less than her. The shoes I got gave me a blister so I went to return them. When I went there Dianne was there again and did the same thing. She was very rude then too. If you go to the store try and avoid Dianne. read more

I am a fairly experienced young runner so I generally go into the store knowing exactly what I want. However, the staff here are friendly and outgoing and willing to share from the collective knowledge learned through the experiences of the staff and customers here. From shoes and clothes to energy food and massage sticks, this locally-owned store has everything a runner could need along with a staff that knows just what to recommend. read more

I was headed from Indianapolis to South Carolina and realized that I had forgotten my race shoes!!! Idiot! I was frantic and used Yelp and it gave me this business! I called and the lady assisted me over the phone with my selection. When I got to the store she had went the extra mile and grabbed me some that were on clearance!!! You rock! Thanks so much for your amazing customer service and quality show! I love my Inov-8! read more

My daughter runs cross country and has a difficult time with finding shoes that meet her specific needs. We have been going to Ken Combs for years and have always received excellent service! The staff is very patient and knowledgeable, the store is well set up, neat and clean. We will continue to get our family's running shoes here as it is one of our very favorite local businesses. read more

From road to trail to tri, the folks at Ken Combs keep me up & running. They provide wonderful support, if they don't have a product I need they order it. Pleasure to do business with them always!! read more

I had a great experience at this store after going to 2 other big chain stores and getting no help. The lady that helped me and my sister knew so much about the shoes and what shoe styles work best for what type of feet/walk you have. The prices were higher than the big stores, but only a few dollars and I'd rather pay an extra $10 for great customer service and on a shoe that works perfect for me. I will always come to them for my running shoes from now on. read more

Love this store. They watched me walk and identified right off an irregularity in my feet that I never noticed and was a major issue in shoe selection. That being said, we have to support professionals like this because if they have to close their business, Amazon isn't going to tell you what your feet issues are and offer help. This is now the only place I will buy this type of shoe from ever. read more

Dr recommended hubby go to a running shoe to get a good recommendations on size and style. Discovered he had been buying a size to for many years. Store offered excellent suggestions! Staff showed him several options and we left with a pair of Brooks sneakers. Same price on line at other places but the real savings was the professional help on suggestions. read more

Ken Combs Running Store - Great place, good price. Excellent service - Shoe Stores Near Me - Louisville, Kentucky

The friendliest and most knowledgeable people in the biz. They've never steered me wrong. Nice selection of merchandise! And Chris is the best. read more

Went here to nut some shoes today, and I felt like I was invisible. They went out of their way not to wait on me. Good luck getting any service in this place. I highly recommend going somewhere else. read more

I have been a competitive runner for thirty years. I was visiting Louisville and forgot my running shoes, so I stopped here to buy them. When I asked for my shoe, the shoe that I have been loyally wearing and winning in for years, I was greeted with ignorance and arrogance. I would not recommend going there--the only bad service I received in my week-long visit to Louisville. read more

Very helpful and not pushy at all. Great selection. The sales associates listened to my needs and I left with a great pair of shoes.

They spend as much time as is needed to make sure that you leave with the shoes that you need, and still encourage you to come back if you are not satisfied as long as you keep them clean and indoors by the time you return them. read more

only place i like to buy running shoes from. unfortunately, i've relocated from my hometown, so i don't get to shop here, but you should.

I really love my Altra running shoes from Ken Combs Running Store! They are supportive and comfortable. I had worn the same shoe for years, but glad I listened to the friendly clerk at KCRS who explained the benefits of this cushioned, zero drop shoe. This shoe is worth breaking from your norm!!! Pretty sure the Altra will run me to some PR's. read more

When I was in Louisville a few years ago, I had the opportunity to stop by Ken Combs Running Store with a friend. What impressed me the most was the knowledge, helpfulness and friendliness of the staff. The shoes were a perfect fit and just what I needed! I have since suggested this store to friends who are traveling in the area as THE place to shop for their running gear. read more