These guys are god awful when it comes to communicating and choosing more progressive approaches. The complaint starts with a notice in the mail stating that they sent a check in 2019 that still was not cashed. After giving them the picture of the notice and required documents and asking for the amount to be direct deposited, they are still opting to send it by mail (90-120 days). HORRIBLE! read more

DO NOTBI REPEAT USE THIS COMPANY. It's a straight ripoff. No one there knows their job. They always say they will follow up and NEVER do. Over charge you for premiums. ITS NOT WORTH THE HEADACHE!!! Every person has broken English and you can't understand a word they saying....... read more

Kemper insurance is terrible. My daughter was in an accident with their client and Yolanda is the worst person to deal with trying to get them to admit fault for the accident. I do not recommend them. read more

DO NOT sign up for Kemper Insurance‼Any money you will be saving, is not worth it!! I had an accident on 12/10. My van is still not properly been repaired. It was returned to me two weeks ago and I almost caused me to have another accident when the car pulled to the right and almost ran us off the road. I took it back to collision repair. They still couldn't find out what was wrong with it. I think the words they used were they were, "The mechanic is baffled". When they think they finally found what was causing it and repaired it, Kemper denied the claim and said they were not paying for it. They said when I initially filed the claim, I only reported left side damage. What I told them was the car went up and over the curb (which I hit avoiding a dog). There was left side physical damage that you could see but I told them that the front and rear on both sides needed to be looked at. Apparently, their appraiser and the collision repair center on their preferred list only looked at the front left part of the vehicle when there must've been damage elsewhere. 1. The rental car coverage is only $1200. I ran out a few weeks ago. They did not pay for the rental, I had to pay upfront and I am still waiting on a reimbursement check. They did not reimburse fees nor taxes so I am only receiving $880 of the 1200 that I paid. 2. They tell you you can take your vehicle to any repair shop to get it repaired. My preference is Toyota Collision. They told me that if I did not use someone on their preferred list, I would have to pay 80/20 which means they would pay 80% of the repair repairs and I will be responsible for 20%, like it's a doctors office! That is the most ridiculous thing I've ever heard. I took it to one of their preferred repair places and now I am getting a issue of them not properly preparing the vehicle. I contact the adjuster and she is like well it's between you in the shop. No ma'am! The insurance company and the shop need to work it out. Why is it my job? This is what insurance is for, to pay for repairs. They are on YOUR preferred list! At minimum, they should send the car to another shop so that it is completely repaired. 3. I have also not been offered a rental or a loaner vehicle. I have been several weeks without transportat ion. I've never had this issue with Nationwide, Progressive, or State Farm. I am trying to get this nightmare over with so I can cancel my policy and go back to one of these other companies. read more

I got hit by one of their drivers and called at least 10 times and no call back from Angel King. I contacted the Texas Department of Insurance and they are going to deal with them. Worse insurance ever to deal with. Lack of communication can't even talk to a real person. read more

kemper is a garbage insurance company. I hit a deer, its Texas it happens, but they dont want to pay for all of the repairs. Not only do they not want to pay for all of the repairs they wont return calls. When I call the adjuster rosalyn jernagen I get a message that if she doesnt respond to contact her boss. jason He doesnt respond either and his outgoing message says to call HIS supervisor susan. Guess what. She doesnt respond either. The appraiser they sent robert barton out doesn't know his butt from a hole in the ground. He wanted to tell the body shop that it wasnt a deer impact. The owner of the shop had to SHOW him the deer fur in the radiator. Then he didnt want to include the damage to the side of the truck. He has been back to the shop three times. Most recently he got into an argument with the shop owner because over pricing of parts and labor. The appraiser showed up with notes scribbled on a scrap piece of paper. Sounds like a real legit insurance company doesnt it? I pay, rather was paying them over $10k a year for our fleet coverage, but I am no longer paying them a dime. I have also filed a complaint with Texas Department of Insurance and a lawsuit is next. read more

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It is an adventure getting ahold of a live person at this organization and when you do all they do is send you to a voice mail of someone who never returns calls. Company is HOT GARBAGE! read more

They are very bad, with communication, when you need them, they never return and answer your calls.

Got rear-ended by a kemper customer. This company is a joke. Use your own insurance they will not cover a rental vehicle. They say they will reimburse you, but having to front $1500 to get a rental is a JOKE. They sent me to a body shop to get an estimate, and I wax told at the shop that they don't do estimates waste of time, and Kemper did NOTHING!! USE State Farm this place a a freaking nightmare to deal with, and it's really sad. Let's get them for Insurance False Practices w/Insurance Commission!!!! read more

This company is absolutely horrible! I have a 2024 Ford Raptor that was in an accident on December 22nd. I have full coverage insurance but yet they will not cover one pennie of the accident because we were on vacation in Mexico. They need to make it a law telling customers that if they travel outside of the USA it would not be covered. I have never traveled before so I didn't know anyways now I have to come out of pocket $32,000 I'm changing insurance companies I guess that's what I get for choosing a B rated company read more

Christopher Crowley is the worst adjuster! The only way I was able to get updates on my claim was by nagging him and he barley picks up the phone and NEVER calls back. He was extremely rude with a lot of attitude when I called. He would constantly tell me he is trying to move forward with the claim but absolutely nothing was going on for months. I had to contact a supervisor for my claim and got my car in the shop and a rental situated in just one day. It took Christopher Crowley forever. I also have to pay $555 up fron tand a $250 payment every week for a rental when i wsn not the one at fault. How does that even make sense.Very terrible experience and if you are looking for an insurance company, DO NOT even consider Kemper. read more

Their client hit my parked car in May 2022 and totaled it out , we still haven't received no check but they say the claim is closed and a check should have been issued out a couple of months ago.. then I calls them again the next day and they tell me the check has been processed but needs approval.. and this is the process Me: y'all full of it I could just imagine there poor customers , If I was looking for an car insurance company KEMPER wouldn't even make it last on my list .. they suck! Oh by the way we heading into August 2022. read more

Horrible, horrible customer service! I had to reach out to the adjuster 3 times for questions about rental car! The provide very vague information and leave you scratching your head on what they will help with! They want me to pay for a rental car and then they will reimburse me... WTF does that mean, your insured hit me and I'm supposed to pay out of my own pocket first, and wait 6 months to be reimbursed, um I don't think so. Just hope no one will Kemper insurance hits your car!! low rate insurance and low standard insurance ! They are terrible! Patricia Martinez is the adjuster just an FYI!! read more

Kemper Insurance - Damage from A Kemper insured vehicle - Insurance Near Me - Dallas, Texas

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Got hit by Kemper client on 4/27/25, person did not even have a license. He was driving the parents car. He was from another country. He admitted he was at fault my car was towed. Cost me 400. 00 to get it out and have it towed to my home. After several calls to their adjustor finally got to speak to him. He stated the car was a total loss. Said he had sent his client a letter and left many message and they will not call him back. He asked for pictures and a accident report. I told him he can order that. Call them today received a call by from a lady that stated that they could not get in touch with their client. I stated what does that mean for me I do not have my car and the first adjustor stated my car was a total loss. She said if they could not get in connect with their client they would close the file. I said what does that mean for me she stated you can go to your insurance. I said no I was not at fault. How can an insurance company just tell someone sorry for you. read more

This insurance and the people that work for them are scam artists. Got rear ended by one of their clients and they refused to pay a fair estimate due to a previous damage to the car unrelated to the accident. If you're reading this do yourself a favor and, never buy a policy with them, report them to your state. They have no business being a company. read more

I couldn't find San Diego's Kemper franchise, so I'm writing a negative review on Texas's franchise. Seems like the entire company sucks at being an insurance company. If you're involved in an accident and you have to contact Kemper Insurance, try to not get Lucy Lazynova (Neydenova) or Emily Stoneshit(Stonestreet) as your claims representative. It took almost 2 weeks of calling them everyday and contacting front desk to get both morons' attention. Lucy called me when I was asleep, so I didn't hear my phone ring, and since then I've never heard from her. When Emily finally got back to me she told me that there's a policy limit since not only was my vehicle involved in an accident but another vehicle was also hit, so that company would be cover 3 vehicles. I was told either they can pay a partial or I would have to contact my insurance company to pay the damage. read more

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Kemper is complete garbage wish I could give negative 10 stars...I have 2 cars that were hit back In April of this year (They were Parked) by there client as he then proceeded to hit 2 other cars after mine I finally received this email this month, and now just like how there doing everyone else they refuse to return any calls or emails. Guess it's time to sue them. read more

Kemper Insurance - Insurance Near Me - Dallas, Texas

Two years ago I was rear ended. I called Kemper. Not sure if it was Kristin or a name similar. We are with Apollo Insurance Agency. I tried contacting her by leaving multiple messages. She returned my call once. I waited, then started leaving messages. I never heard from her again. So, I pursued the other individual's insurance company, American National Insurance Co. A representative answered, gave me his number where he could always be reached; and he always was there. I never had to leave a message. The driver of the other car was very evasive, however the ANI representative pursued the individual, and confirmed the damage to my car was done by his truck. Immediately ANI referred me to a body shop, paid for a rental car and I was not out any $$ or extended time in trying to reach Kemper. We are presently trying to get Kemper to cover another issue. Kemper would like the HOA to cover a leak with water damage that has occurred in a condo we own. The water leak is from another unit and we are again (not my choice) covered? by Kemper. I won't go into the details. It has taken several weeks and messages galore, they do not answer calls in a timely manner and finally...my husband was able to get a real person and not a voice mail today, and this nice young gentleman states the HOA CCRs should cover an inside water leak.....We are now digging up our CCRs so Kemper can get off the hook, again. I agree with Sean, Kim, Objoung, Maria, Stephen, Julius, Christina and all the others who have chosen Kemper as coverage.. STAY SAFE, STAY AWAY FROM KEMPER....Totally incompetence personified. :o( read more

if I could give a zero, I would! the absolute worse insurance company I have ever experienced in my life. this is not an exaggeration. horrible customer service, horrible follow through. and they lie about everything and take no accountability for any mistakes they make or issues they cause. I DON'T RECOMMEND THIS COMPANY to any one, not even my worst enemy. read more

It If I could I would give a negative review they shops they use to get the car fix take way too long this insurance takes for ever to approve any work on the car it's a month still no car keep on pushing it read more

This has been the worst experience from an insurance company I have ever had! Adjusters are rude they do not evaluate a file in it's entirety! I'd you have a problem with the adjuster the manger doesn't answer his phone nor does he return phone calls. They don't explain how they come up with their offers nor put them in writing. They don't respond to time limit demands! Or DV claims that are time limit.. they bully you and tell you that your accident was a nothing accident. These people need to go and have some customers service classes! My adjuster is Jose Salizar and his manger is Wendel Lambert! read more

Kemper Insurance - My nothing accident - Insurance Near Me - Dallas, Texas

if you get hit by someone with kemper do yourself a favor and go thru your own insurance . biggest frailest company I've ever dealt with . zero communication and lots of ball dropping . Keeshna ivory at communicating zero . I don't think shes legit nor is kemper . Her supervisor Audrey a joke too read more

Kemper is the toilet bowl of insurance companies. I had a Kemper claim and my body shop I work witih told me the no longer take Kemper and Alliance (same company) claims becuase their refusal to process supplements and pay. I begged them to take my car becuase I have a relationship with them and they did begrudingly. I have to admit I didn't think it would be a problem but guess what: My car has been done for 2 weeks and the shop won't release it becuase no one at Kemper returns calls or emails for the supplement that was needed. Now my car is hostage because this trash company. No one calls back or returns emails, maybe they're out of business? I can't believe the CA Dept of Insurance lets them operate this way. I'm filing acomplaint today with CA DOI Here's the link for anyone else this company is screwing over. https://cdiapps.insurance.ca.gov/CP/create-complaint-page/ read more

I have had coverage with Kemper since 1996. Mailed a check for coverage on December 13,2022. Bank statement said it was paid December 16, 2022. Received notice from Kemper , that my insurance was canceled. Recieved another notice that my car was covered until 6/23/2023...called three times, spoke to different reps, telling me I there was nothing they could do...Asked for my $581 to be returned...not recommending this company read more

Everyone, this insurance company cost me a lot of money because of their incompetence. You can not get in touch with anyone. They transfer you and no one picks up, they won't call you back and they will not contact you if your insurance deadline is approaching. Just a terrible company that will ripe you off and make it sound like it's your fault and will not accept responsibility for their short comings and total lack of customer service. NOTE: don't be fooled, if you go through a broker or whomever and you see a company called "Financial Indemnity Company", beware! This is KEMPER, AKA - Nuts and Bolts your going to get screwed. I would give them a Minus 5 and it would NOT Be Stars! read more

Awful, just awful. My wife and i have had Kemper for years for our home and 5 vehicles. We have had no tickets or accidents until Jan 2019. On Jan 16, another car pulled directly in front of me and we collided. The police report clearly shows that. The other driver had no drivers license, no I.D., and of course, he had no insurance. In Texas, the game is the owner gets insurance so he/she can license the car but the owner never drives it. If it's in an accident, the driver DID NOT have permission to drive so no insurance. What a sham! The police towed the car to the owners house since the driver had no license, gave the driver a ride home and left me on the side of the road waiting for a wrecker. Dallas is a 'sanctuary city' so I guess that's how it works if you're an illegal. So, my car is badly damaged, and I file with Kemper on my Uninsured Motorist coverage. The adjuster never got out of her car, told me it was a "total", etc. Then I received a nasty letter from Kemper saying that they only pay for 3 days storage. I received the letter on the 4th day. I paid the storage and paid to have the car towed to my house. After having a terrible time communicating with Kemper (lack of returned calls, mis-information, etc) I received a letter with a very low "total settlement" offer. I started researching and I could not find a comparable vehicle within 1000 miles for $1000's more. When I questioned the value, I get a professional report from CCC-One. They do these reports for many insurance companies. After months of no action, I paid to fix the car out of my pocket. I finally cashed their check because it wasn't a huge claim but now I'm out money, have a car that looks and drives great but has "Total Loss" on it's history report (after I was told over and over that would not show up that way). After all of those years and 0 claims, you would think they would at least return phone calls. So we now have 5 cars and our home with another company. Do not trust these people. They are dishonest, they have no problem with lying. If this had been a larger claim, I have no doubt that I could have won in court. The Texas Insurance Board does a poor job enforcing any decent standards. The 'uninsured driver' problem in Texas is awful. That's not Kemper's fault but I could not believe that I had to fight with my own insurance company. They won, I lost but they lost a great customer for life. read more

If i could give them 0 stars i would. Their website is buggy and impossible to navigate. Their CSR's are rude and incompetent. They will always send you on a game of phone tag to "talk to the right department" or "you need to get this this this and this to be considered for reinstatement" then when you get all those things they go "nope you needed this too and cuz you didn't get it even though we didn't tell you, you're SOL" Being put on hold by a CSR for a MINIMUM of 30 minutes is absurd, especially for something as simple as PAYING MY BILL. Their rates are low because they won't pay out on any claims no matter the circumstances they will always find a loophole. For the love of all that is holy, DO NOT DO BUSINESS WITH KEMPER. THEY ARE WORST COMPANY I HAVE EVER DEALT WITH. read more

I wish I could give this company a negative star. I was rear ended by someone with Kemper insurance, and they deemed my car a total loss. Two months later I'm still waiting for the payoff check. You call, leave voicemails, emails and here nothing back for days to weeks. Horrible customer service and they want to give you the run around. read more

I rarely do revues ...... But here goes .. I had my 2014 Chevy Cruze stolden at my apt at 10 am in the morning ..yes I left my keys on the floorboard ........ I know what a idiot ... but 10am!! So anyway did all the calling police ya ya da First Kemper said no worries after the police found it a week later That only the tires and wheels were missing ........Ahh I'm in luck Nope 2 weeks after it as determined a total loss Oh well ............. So to make a long story short ....... they payed off loan company and sent me a check for $1700.00 ........ big surprise Whole process took about a month So in my book their a great company .......... 5 stars read more

Kemper is a scam artists scumbag company who are raising rates on good drivers then when you complain they bring the rate down over 3 mo. Charge a service fee and continue to charge at a higher rate taking additional increases fees for 4 mo . While they bring the price down 10 dollars at a time I have been over charged 120.00 extra for no reason bit being gouged!.. cancel your policy because they make it hard for you on claims BBB recommend Reporting insurance for false practices with the insurance commission please join me for q civil law suite!.. contact the insurance commission for fraudulent process that are not legal.... read more

Just stay away from this company! There is no way that you can find assistance after car accident I had an accident in parking lot!!!! My lawyer told me that this is 50-50 But because i never can talk with them , the other insurance take money and they didn't even fight to give my money worse and stupid insurance that i ever see So unprofessional read more

THIS IS A SCAM! This insurance is the worst! If you want an insurance that answers you when you make a claim, then don't take this insurance because they are thieves. When you make the claim they take time to respond and when they answer you they want to give you as little as possible and if you want to take your car to a mechanic of your choice then they tell you that you have to pay your deductible plus 20 percent and in the end they don't want to pay you anything. If you are reading this comment please do not take this insurance because it does not work! It's insurance rubbish. Even if you have to pay little more, grab a good insurance. And this insurance is with infinity insurance so be very careful of Kemper insurence of infinity. read more

HORRIBLE . Been 1 month they don't follow up . They send me to get an estimate the caliber collision place said they don't work with Kemper . Just overall horrible experience . Good thing about this I do not use Kemper as my insurnace . read more

BUYER BEWARE!! One star too many!! I am an independent insurance agent of 20 years. My longtime commercial client was hit by a driver insured with Kemper nearly 2 weeks ago. He has not gotten ANY customer service or claim service WHATSOEVER...so he reached out to me. I have to say, in my 20 years, I have never dealt with such incompetent, ignorant, rude and insufficient customer service in my entire career. Spent over an hour of my workday to help him...I have called FIVE different 800 numbers, and left countless messages to try to assist him, to no avail. We will be filing this claim with his COMPETANT insurance carrier, Auto Owners, they will then subrogate against Kemper, with any luck! An insurance company is only as good as their claim service...so STEER CLEAR! On behalf of independent agents everywhere, THANK YOU, Kemper! We appreciate the business! read more

I work for an auto finance co. A customer filed a claim 8/15. i have been calling daily trying to contact claims agent Brandon N. Never was able to speak to him. I was then referred to his supervisor Riaz. Riaz also has never answered or returned my calls. Here we are a month and a half later....still no response. I have been told that my complaint has been escalated. I feel bad for anyone who has to go through these agents or this company. read more

Most horrible insurance I have never seen! That insurance doesn't want pay and care about theirs customers. I got car accident in my car 2018 GMC Terrain. My car is price $42,000.00 they made me estimate with most lower price don't make a repair. Put me headlights with price $200 and bumper price $133 . I been in GMC body shop and Made estimate they counted damages on $2,0015.00 only outside and they just laughed of my insurance because they scam who's doesn't care of theirs customers!!!! Watch out of that insurance!!!! I'm going cancel them! read more

A minor repair (3 days job) became 5 weeks stuck in the repair shop because Kemper was trying to cut down $500 by not approving the supplement estimate. Please stay away from this company. read more

As a body shop owner dealing with the Ajuster has been a terrible experience. Ajuster Olivia Key does not return emails or phone calls. Requested a supplement for additional damage. I Sent to the supplement email and to the Ajuster and 12 days later no response. I have asked for updates 3 times. I've contacted her supervisor. I deal with many insurance companies and by far this is the worst experience. My customer is changing insurance companies and is also filing a complaint. read more

There customer service oh wait lack of customer service and stalling techniques are the cornerstone of a company who tries not to pay out for claims that are filed. They require you pay out your own cash then promise to reimburse you. Sorry but that is a horrible way to run an insurance business. you have created a forever never gonna be a customer of this company read more

Too bad there is a no star rating. God forbid you have a claim with one of their customers because it will take ages for a return call and anything that resembles customer service. Reminds me of the movie Rainmaker by Grisham and this company plays the part of Great Benefit. Avoid this outfit at all costs!!!! read more