I've been buying and selling properties across the US for two decades. Meeting many realtors along…read morethe way. It's easy to spot how customer centric and truly talented Viviana and Marvin Council are. I've been partnering with them while exploring properties in Berkshire County. Viviana and Marvin totally got what I was looking for, and in no-pressure, fully supportive role are keeping me abreast of potential investment opportunities in my target market. They follow through, and go above and beyond. As an out-of-state buyer they took orchestrated video showings and provide accurate and necessary info about what is a new market for me. If I buy in this area, I'd only use The Council Real Estate Group, experience, great established relationships with other realtors and the community, professional, kind, and they really get what their buyers are asking and tailor listings to fit personal needs. Team Council is the BEST in the BERKSHIRES!

Terrible experience with Jessica Starr my house fell through 2 times every time she was going on…read morevacation. second time we only found out through emails. We had moved Jessica new this home inspectors left my house utilities on for over a month and the house was left unlocked

Matt Lloyd and crew are awesome! He is a honest and good realtor who works tirelessly for his…read moreclient's (me in this instance) best interests. The people he works with, Attorney Matthew Mancini and his people along with Mortgage Broker Brian Taylor and his people, are also amazing and have made my new home purchasing process a breeze. Everything within their power was handled very professionally and speedily, given my need for a fast close. I absolutely recommend Matt Lloyd for your future realty needs.

Worked with Kathy on the sale of one home and the purchase of another. She was fantastic on both…read more First with the sale, everything was done quickly and smoothly, working directly with the attorney and the closing process. I have to say the nicest person also. She was immediately available to get the job done, she freed up her schedule to make sure my transaction was a priority. And she made sure the price was fair and that all parties involved agreed to the terms. Very thorough. On the purchase of the new home, I told her which ones I wanted to see. See met me there at my earliest convenience. There was NO pressure to buy or sign anything. She recommended top inspectors and repair people to make sure there were no surprises. The purchase went smoothly. Honestly, that's the way it should be. 5 Stars for Kathy.

Kathy helped me and my partner pick the perfect home for us, managing to find something that had…read moreevery element we were hoping for. We feel so lucky to be in our house and never would have considered it if not for Kathy's encouragement, confidence and vast knowledge of the area. Thanks again, Kathy!

Nicole was a truly amazing realtor and an even more amazing person. She was endlessly caring,…read moreaccepting, understanding, and patient. She answered all one million of our questions with concise and honest answers, and never made us feel like we were irritating or bothering her. She drove half way across the state to view properties and FaceTimed us for each listing as we were buying out of state. We bought our property sight unseen and put our full trust in her feedback and the things that she said and cautioned against. Since we were buying from a state that does not get snow, she had great insight into the different types of heating available and what would work for us after discussing our thoughts on it. The process was seamless and so stress free even buying from over a thousand miles away. She came as a recommendation and we are in no way surprised that she comes as highly recommended as she does; she definitely deserves all the praise. An added bonus was her attention to detail in the people that she works with and recommends to her clients. Sometimes one person can be accepting but the people in their circle are not which can really put a damper on the entire experience. However, she has vetted and curated the people that she surrounds herself and her clients with (mortgage attorney, inspector, etc) and we were continually amazed and comfortable. This entire experience has been made possible by Nicole and we cannot recommend her enough.

I worked with Lisa Palumbo through Delap brokerage. Our relationship was very good and the result…read moreof the sale was excellent. Throughout the process, Lisa was highly responsive and professional. Her long experience as a realtor was very helpful since this was our first property sale. She made several recommendations that were important right from the start of the sales process. I highly recommend Lisa for these reasons. She's a highly intelligent, hard-working, capable agent, and a comfortable person to deal with during a complex series of showings, inspections, and through the closing process. Thank you Lisa!

I rented an apartment through them- found it on Craigslist and they coordinated everything between…read moreme and the owners. The owners lived in Florida and it caused some big miscommunications. First, the house was A MESS when we moved in. We asked during the walk through if it would be cleaned and the realtor (Holly) said she had already done enough. We asked about the filthy rugs and she said she had vaccumed them and that the owners wouldn't be willing to do anything else. There was literally mouse poop on the kitchen floor and they just suggested to get an exterminator. Should've walked away when we had the chance. Landscaping and snow removal were included in the lease, but then we were told landscaping wasn't actually going to be included because we had a dog. Ok, then winter came. One.. two.. three snow storms and no one ever came to plow our driveway as planned. We reached out to the owner, who was obviously out of the loop, and she tried to track them down. Of the 10 times it snowed, not once did a plow person show up. After we called and emailed, they showed up once at 6pm... we had already shoveled our cars out. The refrigerator wasn't working when we moved in, also. Apparently it had been unplugged with a bunch of ice inside, which melted and then refroze.. blocking the vent to the fridge part. It took SEVEN DAYS for it to be fixed. Not the best first week in a new place. Especially after paying to have the rugs cleaned and cleaning the entire house ourselves. A few weeks later, the oven starting stinking of gas and we weren't able to use it. This time it took over 2 weeks to get a new oven. (Lotsss of take out our first month there) To top it off, Holly told us the statement of condition/walk through wasn't something they did, and never put our deposit in an interest bearing account (both MA state laws). When we moved out, the owners tried to have us pay for the rugs to be cleaned and didn't want to refund our deposit. The house also had a history of lead/Deleading, but the realtor didn't have any of the paperwork. I had to track down someone from the town's office for the inspection report, and I also had another inspection completed for piece of mind. For charging a $500 realtor fee, you'd think they would do something, anything, told hold up their own responsibility in renting out a unit. They didn't even follow standard state laws. I definitely don't recommend working with this group.

I really can't rate Sarah's negotiation skills, but the tour received of the area -- including…read moreAmherst, Hadley and Northampton -- was thorough, wide-ranging and effective. So effective, in fact, that after a few hours we'd nailed down the precise type of property, and location, we'd choose to buy. Sarah listened to our opinions on various features of the homes and yards, and now we're confident she'll send us listings that make sense for our needs moving forward. I think my favorite aspect of Sarah's interactions were her own descriptions of her life, what she enjoyed about living there, where she ran, swam, her quality of life. These are rare traits in this industry, unfortunately; I believe many realtors want to portray themselves as aggressive dealmakers, but in today's market in particular, real estate is a seller's game, and it's simply more expensive. Sarah provides the depth of knowledge, as a local, that can help you understand why money isn't the only thing you're betting on, when you make such an important purchase. We highly recommend her.

Staff treats tenants or at least certain tenants like crap. They are really nasty and I'm pretty…read moresure they've broken at least a half dozen laws. They don't care and won't help you and just generally aren't nice people. Luxury living this is not. If I wanted to pay a ton to be treated like this I would have stayed in abusive relationship where I had no money or self respect for myself. This place may have been great at one point, but not now. Shame. Could be nice. Notice how cheap the rent is compared to other places in area with similar features and amenities? It's like discount housing and there's a reason for that.... OHHH AND THEYRE RACIST!!!! Lawsuit online where woman won bc they wouldn't hire her. Gross people.

Very quiet, well maintained, friendly staff and respectful neighbors. Enjoyed the tennis courts and…read moreplenty of quiet back roads to cycle and run/jog in the area. Common Fitness room/meeting room was a bonus, as was the convenience of a heated garage I lived at Canyon Ridge beginning in March 2011 and all of 2012 at about $1,300/mo......so roughly, $29,000.00. I honored the management rules......or at least......was not ever notified of any offenses. Encountered only minor inconveniences while living there. Would have rated Canyon Ridge much higher had I not experienced managements excessive over-reach of levying a charge against my damage/security payment, covering a reported (possibly fraudulently so) The charge wasn't enough to file small claims, but more importantly I don't recall inflicting such damage. I do recall, however, and probably will never forget, the $400 hosing I got from Canyon Ridge for the repair of a single bent venetian blind blade. Be careful out there.

I had a situation due to divorce of simply selling my share of the house to my ex-wife. Joe Kelley…read moredid agree to cut the commission in half (from 25,000 to 12,500), which was welcomed, but many agents would take no commission in this situation of transferring ownership rather than buying or selling. It was a complex situation, but when I suggested a commission of 3 or 4 thousand, that was deemed insulting to the firm. In different circumstances, I think he would be a good agent if actual buying and selling took place.

We had a great experience working with Joe Kelley buying our home in Enfield, Ct. He is very…read moreprofessional and his quality of work is top notch. Whether buying or selling, contact Joe Kelley! He works for you, with you and hard for you! Ann-Marie and David Harris