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    Kels Custom Flowers

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 months ago

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    Services - Kels Custom Flowers

    Floral design and installation

    Flower arrangement

    Funeral floral design

    Kels Custom Flowers Photos

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    2 months ago

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    Morningside Florist - The advertised bouquet. Packed with blooms and this is advertised as the smallest size!

    Morningside Florist

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    Fresh flowers and a very neat presentation. The bouquet looked elegant and suitable for the…read moreoccasion. I just imagined it would look a bit fuller.

    1. I asked for them to deliver the flowers anytime *after* 3pm per the note that I wrote in prior…read moreto making the online purchase for delivery today (4/1/26) -- instead, I got an email from them at 3:33pm today stating that it finally got delivered... but on the email they sent said it was delivered at 12pm. If they were unable to deliver on the requested time, they could've called me; my number was also written in the steps prior to purchase. I do not appreciate this type of service especially coming from a company that seemed great from initial appearance, but clearly lack in quality customer care. But it's very clear they don't really care, otherwise I would've been informed via call or email but again, got nothing. There's a reason why I stated my request for a certain time frame. It is what it is now. 2. I paid about $5 extra for them to send me an email of how the flowers looked prior to making the delivery -- what's the point of that when I never received it at all? Take that option off if you're unable to deliver such service that's outside of what you actually can do. It makes no sense how something simple can turn out complicated even in the slightest bit. And no, I'm not upset. Just unfortunately disappointed at the professionalism and lack of quality care that I had to share my experience with everyone here. The flowers on the other hand looked nice from the image that was sent to me from my family member. Although the flowers looked nice, the quality of service should match. It doesn't. I didn't want to believe what the other negative reviews were saying since I prefer to give things a chance at least once, and unfortunately I see why others weren't happy with their experience. Again, yes the flowers were nice, but I wasn't informed, at all, through email or phone about the delivery time and also paying an extra $5 to see what it looks like before sending it off. No point in having that as an option online if you're not going to do your part. I'm sure others have had great experiences with this shop; I don't doubt that. I just cannot get on that boat with them because my experience wasn't great. If you know better, then do better. Quality customer service these days are horrible as it is already, don't make it worse. DO BETTER.

    Kels Custom Flowers - florists - Updated May 2026

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