I purchased a groupon for 6 laser hair removal treatments for a large area. According to the groupon "full legs" are listed as a large area. However, upon calling to schedule my appointment I was informed politely by Kelly that the groupon is only for upper or lower legs (despite groupon listing it as a medium area) and that should I want my full legs done I would need to pay a $100 upgrade fee. She stated that it was a mistake on groupons part. I have gone back onto groupon and THE SAME EXACT GROUPON is still being listed showing "full legs" as a large area. Therefore, I highly doubt that it is a mistake on groupons part. Anyway, I scheduled an appointment and it was canceled several times. Very displeased. Tried to get a refund through Groupon but she had redeemed it despite me NEVER HAVING BEEN THERE! That is unacceptable and wrong. ADDENDUM: Kelly, this was a review I had created waaay back when I lived in Michigan but I never posted. Today I went through all my unposted reviews and posted them. THIS IS NOT FALSE WHATSOEVER. I very specifically recall all the details and everything I have written is 100% accurate and true. Unfortunately. And as you can see you did redeem my Groupon though I never saw you for treatment. read more

Kelly's Laser Parlor - Laser Hair Removal Near Me - Plymouth, Michigan

Kelly is a not professional in the way she manages her clients. While she is personable at times during service, the way she speaks to her clients is with a superior attitude. It is not client focused care. Her services were never worth the drive to Plymouth, but I kept with it due to the package I had. Also texting appointment needs and scheduling is not professional in any way. It shows the caliber of her character, the lack of focus on client centered care and her attitude. As if the client must show her superior respect rather than a mutual partnership and care. Shotty, unprofessional and low scale environment and care. I would go elsewhere and I do. And the last time I visited her she asked me to review her because she had received poor reviews( wonder why) Well, here's your review! read more

Great service! Kelly is a pro and knows how to make her clients feel comfortable and relaxed. It's a cute little shop and she has a great sense of humor! read more

I am giving Kelly's Laser Parlor a one star, due to lack of customer service and communication. I called This establishment on Monday and then realized that she preferred texting so I did that. For five day I consistently reached out and no response. I know she received my message due to the fact that she would ignore some of my calls. Kelly's Laser Parlor, please do better in communicating with the people who want to support you. Why advertise your business, when you don't even answer your phone. read more

I guess my business wasn't needed here. I tried calling 4 different time on 4 different days and nobody ever picked up the phone. Then, after the last time I tried to call I actually received a text message to call and leave a message!!! No thanks!!! I didn't give you permission to text me and any business who wants customers would just pick up the phone like a normal person. Horrendous customer service. read more

Listen when you want "everything" lasered, you'd be surprised to find out that a lot of medical spas and laser centers won't do "everything". I'm talking all the nooks and crannies. Kelly is one of the people that will do everything. She makes you feel so comfortable from the jump. It's pretty funny because she begins to feel like a friend and before you know it, by your third session, you'll be catching up with her about life while your spread eagle laughing. Also she's affordable. I just moved from California and I couldn't afford laser hair removal there. Here I can. When you finish your 6 sessions, if you need more, she gives you touch up prices which is great. Waxing/shaving the rest of your life getting ingrowns or perfectly-smooth-better-than-ever looking lasered skin? Ugh yeah I'm going to stick with Kelly. P.S. There is a reason why she's like the number one laser spot in Michigan. P.S.S. Why are you still here reading this? Go call her right now you soon to be beautiful hairless little creature. read more

I cannot say enough great things about Kelly. She is beyond amazing. She is professional, but also very personable. She always remembers what we talked about last session. Kelly keeps me laughing and distracted from the laser process. I frequently, highly recommend her to all of my friends, coworkers and anyone who wants to listen. I am also seeing positive results with the laser hair removal process. Another plus, her prices are the best around. If I could give her more stars I would! read more

I'm a male and just started laser with Kelly a few months ago. I'm having positive results and look forward to the rest of my treatment . She is very calming and makes you comfortable . read more

Kelly did an amazing job! She always confirmed all my appointments 24 hours in advance by text. Due to work she has moved a couple of my appointments and was very flexible in doing so. I've had other treatments at other locations and her laser and technique was superior to others. This woman knows what she is doing! I love not having to shave. She told me to call her whenever I have any questions or if I want any type of maintenance in the future read more

I love this place! I have done my lower legs and bikini so far, and I plan to keep going. She is so reasonable! She makes you feel comfortable and is so easy to talk to. Go here! read more

I've seen Kelly multiple times over the last two years and have been really pleased with her services. I learned about her through Groupon and was able to contact her via her business FB page in order to answer any questions I had about cost, pain, and hair removal as a whole. Every interaction we had regarding appointments was made via text message; being someone who isn't able to always be reached via a phone call, I appreciate the flexibility and the fact she gets back to you that same day. The office is extremely clean and she provides coffee and some snacks; she's always made me feel very comfortable and I've recommended her to friends as well. Better pricing than anything I can find in the Ann Arbor area as well! read more

I just had my first laser hair removal appointment at Kelly's and she was amazing! Her facility is very cozy and clean and I felt very welcome. After the initial consultation I was in and out! The service was incredibly professional and I can't recommend Kelly's Laser Parlor highly enough. 10/10 read more

I rarely leave yelp reviews, but Kelly is pretty much amazing. I went in today expecting a cold, clinical laser hair removal session, and instead got an awesome experience. I felt super nervous about the pain from the laser, but Kelly was very comforting and the whole process was very quick. The prices here cannot be beat, and it's clear that she really cares about the business, from her geniune friendliness down to the decor. This place is the definition of a bargain gem. read more

Very nice place. Didn't hurt at all. Only my first session but was very pleased. She gave me groupon price instead of buying groupon.

I'm 3 sessions deep for the package I've purchased and so far so good! KLP is a great location- I had been wanting to do this for years and finally mustered the courage and went for it! I'm glad I did and Kelly is the reason for my confidence. The space is clean, unique, and comfortable. Kelly has answered all of my questions before starting my sessions and has great communication through each session to make me comfortable. I am already seeing results and look forward to seeing what happens when I'm done! I would not recommend anyone else for hair removal, you won't regret it! read more

I totally recommend KLP! Easy & free parking behind the building, clean environment and welcoming waiting room. Kelly is kind and knowledgable. She made the laser process fun & comfortable. KLP has very reasonable deals too! read more

Really great experience here! I just finished 8 sessions, which was the number included in a promo package I saw advertised on her Facebook page. Amazing price and high quality service. Kelly is super nice and easy to talk to. The space is inviting, clean, and comfortable and I would definitely recommend it! read more

I absolutely love Kelly's. She is super nice and accepting of everyone and anyone that comes in. I am in the process of getting my full legs of stubborn hair removed and its going great after my first treatment I could see a major reduction in the amount of time it took for my hair to grow in. I would normally have significant stubble by the end of the day after shaving and with Kelly's I had about full week before I saw the same amount of stubble. I highly recommend this laser parlor. read more

Why did I wait so long to do this???? Yesterday was my first visit after contemplating for a few years. It was amazing. Kelly is professional, courteous and fun! She explained everything in detail, made me feel comfortable and constantly asked how I was feeling. It's conveniently located. She was right on time. Offered coffee. It was a great experience beginning to end and the results were immediate! I would have paid 5 times what her prices are! She's very affordable even without Groupon. What are you waiting for??? Get your appointment now! read more

Highly recommended! In addition to providing great service in a comfortable, spa-like environment, Kelly is very personable and helps to make the treatment experience pleasant and almost fun. read more

Update: Kelly saw my review and called me to talk about my results and offered to give 3 more sessions to see if we could get me the results I wanted. I had the first session yesterday and it went good. I'm confident Kelly will make sure I'm satisfied and I'll be sure to talk to her and let her know if I'm unhappy about anything. Thanks for having me again Kelly! I'll see you in October! read more

I was truly disappointed in my experience and it was before I even made my appointment. I called to ask some questions regarding what was included in an area and before I could even finish my first question she literally started yelling at me over the phone. I had a groupon which was one of her peeves because "they already take so much money" from the business, but what I don't understand is why she then uses them at all. Regardless a business owner should never use the tone she used with me. I was practically in tears by the time I hung up when all I was hoping for was clarification. She was also on a cell phone and sounded like she was driving and I could barely hear her. She also was making appointments over text message. After the call, I apologized via text and she responded by with "...just business sweeite..." I don't know about others, but I don't appreciate being talked down to and called "sweetie." Unprofessional, simply rude, and doesn't understand customer service whatsoever. read more