STAY AWAY This is not my normal orthodontist, but I came here when my retainers broke and I needed replacements ASAP. It's easy to get an appointment, but both time I've been here, I've waited at least at hour to be seen. I got new retainers made and mentioned that I grind my teeth and had a night guard, so they gave me the "thickest retainer". Under a year later, the retainers are already cracking and I grinded through them. Then they mentioned that I might need a mouth guard, which I mentioned when I came in, but they said they can't do it. They named a bunch of alternatives and the appointment was maybe 10 min after waiting for over an hour to be seen. I'm never giving this place any more money. read more

I have been getting the runaround regarding this matter, and I am extremely concerned about the care my minor child received. We originally came in for a routine wire change. However, during the appointment, an entire bracket came off, and my son was bleeding. When he came out of the treatment room, I noticed the issue immediately and asked him to smile. That is when I saw the missing bracket. The dental assistant did not notify me the parent about the bracket coming off or the bleeding. Instead, she simply told my son that he needed to brush his teeth better because his gums were bleeding. The bleeding was not due to poor brushing; it occurred because the wire was not properly placed and the bracket had come off. It is unacceptable that a minor was expected to communicate this information rather than the staff informing me directly. I requested to speak with the doctor that same day and was told that would not be possible until the next appointment. At our early February appointment, I made it very clear that I did not want that same dental assistant working on my child again. Despite expressing my concerns clearly, when I checked my son in, she was assigned to him again. The entire staff was aware of my request. The doctor who was on site that day also knew about my concerns, yet walked away without addressing the situation. My concerns have consistently been ignored, and I do not feel that my child's care or my parental concerns have been taken seriously. I am requesting a formal discussion with the doctor regarding this incident and the discontinuation of services if this matter cannot be handled appropriately. I have clearly advised your staff that I no longer wish to continue services. However, I am repeatedly being told that I must meet with the owner before any action can be taken. My February appointment was specifically scheduled because I was informed the owner would be present to discuss this matter. That information was inaccurate, as the owner was not available, and my concerns were not addressed. I do not appreciate being misled. At this time, please consider this written notice that my son and I will not be returning to your office for any further services. I am formally requesting that the contract be voided effective immediately. If this matter is not resolved promptly and professionally, I am prepared to pursue further action as necessary. At this point, I would have rather continued flying back to Orlando, where I originally began my orthodontic treatment, instead of experiencing the ongoing issues and lack of communication I have encountered here. This entire situation has been an unnecessary headache and has caused significant frustration. read more

Everything can be improved but most importantly pricing and aftercare. Do your research so you don't get stuck with the high end pricing and low quality of services. Most of the women that work in the office are sweet but when they are met with questions you will not be satiated with answers. read more

They messed up when they put on my braces, which caused me gum damage, and then charged me for treatment to fix my braces. Absolutely horrible experience. read more

I have nothing but good things to say... I called the office to inquire about setting up a consultation for braces and spoke to a young lady named Mariah (I believe) who was very welcoming and excited to help me set things up. The instructions were clear in finding the office as it's in a shared building with other offices right off of City Ave. The staff follow protocols to assure their patients that they are taking the appropriate precautions to avoid contamination of the COVID virus and anything thing else going around. They will instruct you to wash you hands, wear a mask and rinse with mouth wash while waiting to see the doctor. The doctor was super informative, and answered all of my questions. Left me feeling excited and ready to begin the steps to getting my new smile. The financing simple and there were no catches with the initial visit as it is 100% free. Can't wait to start this journey with Kellyn Hodges next month! read more

Kellyn Hodges Orthodontics - Orthodontists Near Me - Bala Cynwyd, Pennsylvania

Not recommended. Two experiences that sum up my experience: 1) I no longer have braces but I have a piece of braces wire lodged in my cheek that an oral surgeon didn't want to remove because it's too close to a nerve. Not only that, but the oral surgeon I saw is part of a dental practice owned by Dr. Hodges. Yet I had to pay and waste time out of my day to see him so he could (unsuccessfully) attempt to fix an issue caused by the practice's own negligence. 2) This is not a practice that knows how to work with adults. At some point, they (incorrectly) assumed that I'm a tongue thruster and installed a tongue crib that left me unable to talk. After I went home and spent a couple days practicing talking with it, I called them and let them know that it needed to be removed because I had a client presentation coming up and needed to be able to talk. This was my only encounter with Dr. Hodges and boy was she condescending. I was pretty much told that I wasn't being compliant with the treatment plan by asking them to remove it. Not sure how making a patient unable to talk could be considered a realistic treatment plan. This practice seemed unable to comprehend that I have work responsibilities that require me to be able to speak coherently. The VP of my department sure did when I had an extremely embarrassing meeting with her with the tongue crib in and she could barely understand me. Their general expectation seems to be that you go in, say ahhh, then have them do whatever they feel like without explaining anything about your treatment. Not a very effective approach when working with adults. For my first 1.5 years, I had a random ortho each time. The guy I started seeing regularly would rush through the appointments and run out of the room without announcing he was leaving, not giving me a chance to ask questions or express concerns. The only time he showed interest in my treatment was to check that the piece of braces wire lodged in my cheek had been removed (probably hoping that the evidence that this happened to me was gone). I realized just how bad this practice is when I got some second opinions on my teeth from two other practices after Dr. Hodges' practice told me it was time to have my braces taken off. Both orthos took out the same model of the jaw + teeth, told me how my teeth should fall in place, told me that my teeth weren't falling into place yet, told me that I had about 3-4 months left of treatment, and showed me how my midline was misaligned. This was the most explanation of my treatment that I ever received in the three years I had braces. One ortho told me that I should go back to Dr. Hodges' practice and find a polite way to get them to continue my treatment for longer. I decided to go ahead and have my braces taken off, knowing that my teeth weren't properly aligned, because I couldn't stand the visits anymore. Throughout my whole treatment, each visit consistently had a 40 minute wait time for a 15 minute appointment. Huge waste of time. Prior to covid, the waiting room was always crammed with the TV blaring and had an overall chaotic vibe. Once covid started, it was still full! They would have you call from your car when you arrive, then immediately have you come up to sit in the full waiting room. Not a good look for healthcare providers who are working directly in patients' mouths. Overall, a disorganized practice where you're just a number in an overfilled waiting room. Prices aren't any cheaper than other practices so go elsewhere. read more

TERRIBLE. 0/10 would not recommend. This office was so much more professional and on point 5/6 years ago. From the rude staff to the poor quality work with braces, you should spend your money somewhere else. read more

They give that title DR. to alot of undeserving people. People that should not have the privilege nor honour of being able to put their nasty hands on others causing unnecessary problems in their lives by not knowing what their doing or just not giving a darn. Just looking for that almighty dollar bill. Kellyn needs to be ashamed of her self. Alot come there to show support and proud to see her there and her behavior as far as how she treats her clients is a complete let down. Although Ive always behaved pleasantly toward Kellyn this Silly hung up the phone on me. Ive never in all my years had such an experience. Falls right into the Stereo Type makes u wanna Cry. They will jack up your mouth and cause life long problems with their disgusting hands. How sad!!!! read more

Dr. Hodges herself is an excellent orthodontist however the staff that she hires is not. The front desk clerks are good as well however the young girls as well as the managers are very UNPROFESSIONAL. There are several different orthodontist that work here and they too could careless and not attentive to what you want when it comes to your teeth. They are not very knowledgeable when it comes to certain things and they could careless if you are satisfied or not. I suggest looking for another orthodontist if possible. read more

Really nice & friendly staff, clean & well organized. They even have coffee, cookies, cakes, hand sanitizers & a variety of lotion out by the front desk for guest which i feel is a plus. As far as payments from my experience it literally comes out the 1st every month & you get get charged late fees. read more

Don't go to this doctor they will destroy your teeth. They watch out for any doctor who does a lot of advertising and nothing can be further from the truth. Do not go there. A Disastrous Nightmare. How Sad!!!! No stars at all!!! read more

I've had a gap since I'd gotten all of my adult teeth. When I finally decided to try Invisalign, I was referred to Dr. Hodges at her Bensalem office. I was nervous at first (all dentist offices make me nervous) but as soon as I walked in I fell in love. The office has such a beautiful energy, as well as the staff. Every time I walked in for my appointments, I was greeted with cookies, coffee, toothbrushes to take home, and various other treats throughout the year. Dr. Hodges and her staff took the best care of my teeth over the 18 months I spent in treatment. Most of her staff has been there for over 15 years, and after talking with Dr. Hodges for the first time, theres no secret as to why. I would totally recommend Dr. Hodges to anyone who needs ortho treatment! read more

Dr. Hodges' office is the epitome of professionalism and true patient care. I was a patient in 2005 before moving out of PA. I needed some work done in 2016 following an unfortunate treatment from another ortho and came back to see Dr. Hodges, who's team did a remarkable job taking care of my needs. The sign of a good business is the staff. The entire office's staff is extremely knowledgeable and helpful; Especially Linda who I've had the pleasure of taking care of my issues at the City Line office. I highly recommend obtaining orthodontic care from Dr. Kellyn Hodges. read more

What an amazing experience with Dr. Hodges and her incredible staff!! Each appointment was seamless and detailed to cater to the smile I was trying to achieve! And just like that, my braces are off and I'm very happy with the results!!! Dr. Hodges was very understanding and her professional experience and care for her patients made it great. Also, Natalia was so very helpful making sure each appointment experience went like it should and making sure I stayed on schedule! Highly recommend!! read more

Ive had braces as a child. Each appt should not take 2 hours!!!! We are almost done our treatment but if i had to do it again I wouldnt. They must overbook and corrale patients into the back waiting area, so as not to crowd the front waiting room. At my most recent visit (2hrs again) the girl at checkout was on the phone in midst of giving me the next appt. I stood there waiting, over 5minutes, right in front of her, midtransaction!, she kept on the phone and i left. Um hello, arent you supposed to put the phone customer on hold and wait on the customer right in front of you??? read more

Normally, I wouldn't even bother to write a review. However, Linda went out of her way to make sure my last appointment was not tainted due a few errors. Linda swiftly came in & SAVED THE DAY!! Her personality was so warm and caring. Right away I knew I was in safe hands. She apologized for the miscommunication and completed my appointment. I was more than pleased with my results once my braces came off. I couldn't stop smiling and neither could Linda. She took her time and walked me through appropriate steps for appropriate teeth hygiene and how to care for my retainers. To see how excited she was for me warm my heart. I would recommend Dr. Hodges to anyone who is thinking of getting braces. Trust me you won't be disappointed. Linda is definitely the cherry on top!! Lastly, if your hesitant due to COVID-19 let me reassure you they take all necessary precautions before, during and after your visit. Sincere a stratified customer, Quanita read more

I am so excited to have found this office! The team here is friendly and professional. Each time we have visited the office we have been greeted with a smile and had a short wait before being called in the back. One of my biggest pet peeves is when offices double/ triple book and you end up waiting forever just to be seen for a scheduled appointment. I have not experienced any of that here. My kids both got braces in December and both were very nervous. The team took the time to explain what was going on at each step and constantly checked to make sure they were ok. Once the braces were on they were given a "swag bag" of dental goodies and told how and when to use each item. Great Attention to detail! Looking forward to many years of patronizing this business. read more

I went to the Montgomeryville location starting 2001 and had my braces in for about 2 1/2 years. I had a slight underbite so basically she pulled my bottom teeth in to give me an overbite. In doing that, my bottom front and side gums receded a lot (I was not told that this would be a side effect). I had to get some bottom side teeth pulled (per Dr. Hodges) before getting the braces, so that's why the gums on the side receded. During every visit, she always rushed through and never really told me what was going on. I guess since I was an adult and there wasn't a parent there asking questions, she didn't bother to tell me much. In retrospect, I should have asked more questions and done more research. The primary reasons that I went with Dr. Hodges were because she had good hours and was close by. In retrospect, those weren't good reasons. I only had to get my braces adjusted once every few months, so it wouldn't be a big deal if I had to take off a few hours from work to get that done. And if I had to drive an hour or so, that's fine since it'd only be a few times a year. Dr. Hodges does dress and present herself in a professional manner, but that doesn't speak for her work. Had I known that my gums would have receded like this, I might not have gone through with the braces. The orthodontists always make it out like if you don't get your underbite fixed you'll have a lot of problems later on. Yeah, an underbite is not ideal, but look at how many older people have slight underbites. I don't think most of them have any major dental issues. So instead of having an underbite, I now have receding gums to worry about. I've gone to a periodontist (gum specialist) and basically I'd need a gum graft which requires a few visits. I don't know how Dr. Hodges is now, but back then it seemed like her office was a mill--get as many patients in and out as quickly as possible. Her prices were not that great back then--about average. read more

This orthodontist claims to offer you a "no strings" free consultation. Free means you don't pay and just get information right?? Not at Dr. Hodges City Ave office!! They will bring you in, show you a waiting area, show an exhibit of toothbrushes sitting on a sink and then take x-rays. Afterwards the "free consultation" is based on the $149.00 x-rays you took. After the consultation you will be taken to see the Office Manager who will kindly charge you for the x-rays. Don't fall for it!!! BUYER BEWARE!!! read more

Current patient the experience has not been great. The visits are rushed, the communication is horrible. I communicated to the "Financial Counselor" that I was not pleased and would like to speak with Dr. Hodges. No Call yet.... Found Out I have a copay this year; there was no communication from the office was charges late fees. There is no communication after the visit. My son is 9 years old. I'd like to know if there is progress. If there is not progress communicate this too. This is a huge investment and I'd like feedback on my son's(Sam'i) progress. read more

The office staff is not compassionate and only care about money. They are rude, inconsiderate and do not communicate. They act as though they hate their lives and their jobs. The only staff members that are nice are the poor techs that have to care for your teeth. I only met Dr. Hodges once which was during my consult. Do not go here or you will be treated like garbage! read more

Everyone here at the office is great ! Dr. hodges is very welcoming and so is her entire staff ! Nelly and Amber are my favorites.

Great service, great staff, with even greater results. To expect anything more would be unreasonable!

I am a returning patient of Dr. Hodges'. Although I am back, it is only as I did not follow the strict instructions of Dr. Hodges (keeping the retainers on at night). I went to Dr. Hodges as an adolescent and am now returning as an adult. Dr. Hodges always demonstrate professionalism and might I mention I left with the PERFECT smile! I am retuning to her practice as I trust her judgments and have been referring patients to her for over 18 years. This is one of the best Orthodontics practices in the tri-state area. Continue the great service and keep those beautiful smiles coming! Thank you Dr. Hodges !! Ronda read more

So I have a few kids in braces at her practice. The dentist office is nice itself - but the staff HORRIBLE - TOTALLY UNPROFESSIONAL. Two years after I left them, decided to charge me $$$ for late fees they claim occcured a few years ago? Why not charge me then? Why not contact me to tell me $$ would be withdrawn from my account. I don't recall being late for any paymnets? If I was, I see no reason - why the late fee wasn't taken out then? I know times are hard for everyone and looking under rocks are necessary to make ends meet - but COME ON!!! Don't bite the hand that feed you! I'm glad my kids left the pracdtice and are now seeing a dentist in Chicago! BEWARE OF FEES TAKEN OUT OF YOUR ACCOUNT FOR CHARGES CONJURED UP FROM YEARS AGO???? read more

So, I got braces today. This is my second time around; I had the other braces from an ortho out of state. I am going to post periodic reviews, as I was very impressed and I'm curious to see if it will be short lived. I was referred to this practice by 3 different individuals, so I decided to give it a go. I have a large gap between my two front teeth, and I was not given a permanent retainer after my original braces. Needless to say it opened back up, and I would like the "perfect" smile since I am not satisfied with the way my current smile photographs. So, I scheduled a consultation. I was very surprised at how quickly I was scheduled. About a week later, I arrived full of curiosity. I usually schedule errands for first thing in the morning. I arrived about 45 mins early for my appointment, the office manager was filling in at the front desk until all of the staff arrived. She entertained me with pleasant, stimulating conversation until it was my turn to be seen. This in itself impressed me, as I am easily very bored with small talk, so I usually find something menial to entertain myself. After having a brief tour of the office, I was seen by the associate Dr for a consult. A pleasant ortho tech took all of my molds and photos. I was made to feel very comfortable throughout the entire process. I left that day with my spacers, in anticipation of braces installment the following week. Today, was install day. I again arrived about 45 mins early for my 9am appointment. I entertained myself with some reading material until it was my turn to be seen. The wait time is very reasonable considering I was scheduled as their first appointment, as well as arriving very early. I was greeted by a different tech than my consult. She was very professional and pleasant as well, and did her very best to make me comfortable. She explained the process, and each step before taking action. Even though they knew it was my second time around, they did not feel the need to cut any corners in the explanation department. I enjoy things like that. After getting my braces installed and instructions for care I was sent home with a kit and a t-shirt. Later in the day, and rep from the company called to see how I was doing, and to ask if I had any questions. I thought that was a nice touch. I am HUGE on customer service. Though they are almost twice the price as the first time I got braces, they have been very thorough and I am confident I will get the permanent results I desire. This experience exceeds the first one greatly by far. All in all, I am currently very impressed. I often make it my business to patronize Black owned businesses, and I am disappointed more often than I'd like to admit. That is surely not the case here. I will post periodic reviews, as I would like to be as honest about this experience as possible. I have been projected to wear my braces for about 28 months, so I will try to post every 6-8 months. Keep up the good work! read more

Dr Hodges and Dr Woods are THE BEST!!! I had my braces on for a little over 2 years and I AM IN LOVEEEE with my teeth. I have to mention how anal Dr woods was when it came to how my teeth looked at the end....he made my teeth look PERFECT and I am not over exaggerating!!! I can't stop looking in the mirror. (I'm looking as I type this)...They also made sure my braces were off just in time for graduation. The price was reasonable, they were flexible and VERY professional. The dental assistants (I think that's what they're called) were also good as well. Chelsea took my braces off and she was just so sweet and patient with all of my questions! She was gentle and works very well. You go girl!! Thanks to EVERYONE at the Belmont Ave location. I will send graduation pics!!! :) read more

In 2014 I was referred to Kellyn Hodges Orthodontics by a friend and I'll be forever grateful. Growing up I hated my teeth and made it a goal to fix them as soon as I became of age and financially able to. I jumped at the opportunity to work with Dr. Hodges and her team. They were very professional, kind and welcoming to new and current patients. Just like any other place of business they had very busy days with lots of patients but a little patience goes a long way. I got to work with my favorite, Jennifer and I must emphasize FAVORITEEE because she was the absolute best. Jenn was always just the sweetest and she took very good care of me all the time. Any questions I may have had she had me covered. We always had a good time and great laughs, she was just phenomenal and I thank her for assisting me during each of my visits! All of the assistants were great and knew what they were doing. It is now three and a half years later and I must say I am in LOVEE with my teeth and the beautiful smile I now have. I just got my braces taken off and the compliments are nonstop and it's the best feeling ever. That goal that was once a thought is now a reality and I owe it all to Dr. Hodges and her wonderful staff. Thank you all and God Bless! read more

Completely unhappy with this office. I am in the middle of treatment for my daughter and if I could switch doctors, I would. This seems like a high volume office where getting bodies in and out are the top priority. I feel like Dr. Hodges cares more about cash then her patients. As a matter of fact, we saw her for the consult, but have never seen her in any of our visits. My other daughter will need braces and we will not be returning. Do yourself a favor and look someplace else. read more

Dr hodges is amazing. I enjoy talking to her about my journey she lets me know what she's doing to my mouth. Lynn is the best I always prefer her I love all the Staff.. read more

I would stay away if you could. Turns out our daughter never should have had braces because she had other issues that meant the braces have done no good. Despite the new orthodontist requesting record three times they will not turn them over. Why? I don't know. read more

My son has been a patient here for a little while now and all of the experiences that I have had as a parent are just what I expected. I can't say that the braces are done right or wrong because this isn't my line of work. All I can do is listen to their professional opinions, do a little research, and ask questions, then do whatever I feel is best. I just saw a review that talks about an experience 13 years ago which was odd. The other 2 reviews said that they felt rushed but I've never felt rushed. I left once or twice wondering some things but guess what? I should've asked questions! If I go to class and my teacher gives a lesson for the entire semester and I didn't raise my hand to ask a single question how in the hell would she know that I didn't understand the lesson? People don't ask questions and then blame everyone else. That's not cool.....But I digress. There are a good number of employees and I have never had a long wait time. I rarely see dental offices that have more than 6 employees so every experience there is very personal so if that's what you seek, make sure you choose a small dental office. If you like convenient hours, short wait times and decent work and you don't care about all the extra fluff stuff, choose this place. I go to a different dentist for my teeth and that's because I need the personal experience. At this age, I'm still terrified of dental work and at my dentist they take their time and make me extremely comfortable because they can do that in smaller offices but guess what? I pay top dollar for dental work too! So there's a trade off. Nothing is perfect. Everything has a pro and everything has a con, whether you realize it initially or not. I advise that you go and see it for yourself because I'm sure you won't have a negative experience enough to come and bash the place because I have never had anywhere near a negative experience and I've never seen anyone contesting something or being pissed off or arguing down someone with hostility or anything like that. Good Luck with finding your dental office! :-) read more