I wanted to share some honest feedback based on my recent experiences with this office. While the practice promotes a warm, patient‑first environment, it has started to feel less personal over time. There seems to be frequent staff turnover, which makes it difficult to build consistency or feel at ease knowing who will be providing care. Please Note, my hygienest has been consistent and very good at what she do which I truly appreciate. I've also experienced gaps in follow‑up when requesting quotes or asking questions, which added frustration and uncertainty. Additionally, the increased use of automated and AI‑driven tools, while efficient, has made interactions feel more transactional than personal. The website also does not appear to be regularly updated with information about new staff members, which makes it hard to feel comfortable or informed about who will be involved in treatment. Overall, the experience no longer feels as welcoming or consistent as it once did, and now has be consider other options that offers more continuity and a stronger personal connection in care. . read more

I want to start off by saying the reviews left for Elegance don't not match The staff that work there now . These people are amazing very helpful knowledgeable and respectful . I feel like yelp and google need to update the reviews because these people were amazing people to work with if I could leave 10 starts I would . THANKS! JENNIFER THE OFFICE MANAGER DR. ALBANI AEDE ALEXA KHADIJAH DA'yon read more

Elegance in Dentistry truly has the best office staff. When I spoke with Khadijah today, I was impressed that she recognized my voice and greeted me by name before I even introduced myself. Her attentiveness and professionalism reflect outstanding customer service. Please ensure she receives the recognition she deserves. Thank you! Treina C. read more

By far the worst dentist visit I ever had. I called and scheduled an emergency visit for the next day noting that I had an abscess with pain and swelling. When I got there I noticed it was a bit unprofessional as no one was at the front desk with at least 3 people waiting in the lobby. I could also hear staff loudly chatting about their boyfriend needed to find a job with the door wide open so we all could hear. I ignored it... Finally I get to see the dentist and get an X-ray and it's all good. Then the dentist starts banging and poking my sensitive teeth with a metal rod! After I told him it's gonna hurt he still poked and banged it multiple times. While making a plan and a referral the dentist told me he would get me on antibiotics and meds for the swelling. They specifically told me to leave my pharmacy info at the front desk and the prescription will be sent over. I went to cvs 4 hours after my dentist appointment and there was no order. I called EID and they actually said the dentist is busy with patients and will write the prescription up when he's done. Absolutely unheard of!!! I said ok nobody told me that but ok. They still haven't sent any prescriptions 24 hrs later. I'm still swollen and in pain. There's nothing elegant about being in pain and agony and thinking you're going to get relief and you get more pain and suffering. Please shut this trash place down immediately. This is why they look at us the way they do because ppl like yall get the credibility and start doing foolish practices and not caring about patients. Close this down if yall gonna play with ppl health and treatment. I hate writing reviews on ppl especially my own kind but these ppl need a wake up call. Actually 0 stars but had to give 1 TRASH. read more

I went to this dental office for 3 years. The entire time my family members and I had experienced many billing problems. Most recently, I learned: * if you want to have the dentist do a quick exam /look in your mouth, you must let them know when you schedule your appointment (although I never had to do this before) * According to the Office Manager /Billing person Q, you need to know your insurance... because if your insurance covers a certain type of x-ray and they want to do more because it is needed, the hygienist can do more, and yes you have to pay. My hygienist was Ms Iesha and while nice she did not need to do all of the x-rays that she did. Dentists do one or the other, which is why they placed the fee on me. I left them and warning you so that you do not get caught up into their web of them trying to create charges to make more money w/o you knowing. Run Run Run!!!!! The one start is too high for them read more

Wednesday, 8/6/25: I called today at around 12:15 pm to schedule an appointment. Young lady answered the phone, I stated my name and that I would like to schedule an appointment. I was asked to hold on. I held on for six minutes. I hung up and called back. The same young lady answered the phone and again asked that I hold on and I said that I have been holding for six minutes and again she placed me back on hold. I said to myself I guess they are at lunch which is still no excuse, so, again, I hung up. So, I waited and called back at 1:15 pm. This time no one answered the phone the phone transferred over to an automated system, so I hung up..I search for a new dentist and I found one. I will give the new dentist office a shot. read more

Asked to wait 2 hours to receive service when I was on time for my appointment. This disregard for time is typical since Dr. Cromar and company came on board. I've been coming to this dentist office for over eight years and this new doctor does not even take your concerns into consideration. As he tries to explain it away. He has no concept of standard of care. I am finding another dentist. Loyalty to this practice has run out. The only reason they get one star is because reception and the hygienist are great. Other than that don't waste your time find another dentist read more

The front desk clerk told me I had a cancellation fee and I consultation fee and a missed appointment fee.Those charges are not accurate, when i challenged them, the front desk clerked was very rude.She put me on hold and said she would have an office manager.Well she just finished saying there was no office manager available until next year. She was extremely rude and ignorant. read more

Poor customer service and communication, last minute cancellations, and a general lack of concern for patient experience and care.

This place is a disaster! I was referred for routine care. 1st appt was 1/2/25 w/ Dr. T. The visit was amazing. Tx Plan was created and a consultation w/ the oral surgeon was recommended. 2nd visit 1/22: called to the back where Dr. K tried to convince me that he had seen me previously. I tried to be low key, but had to bluntly tell him he I was seen by Dr. T. I was informed at that moment that Dr. T was no longer there and was told my appt was a mistake. Okay, bizarre but a mistake. I was then scheduled for the correct appt and treatment for 2/19. Called 2/18 to verify this appt was correct and necessary. The person on the line attempted to cancel one visit w/o explanation. I kept both (11:50 & 2pm). 3rd visit: OS consult, looked at my X-ray asked a few questions, decided to move forward, went and scheduled OS for 4/2. Took approx. 20 minutes. Waited until 1:40pm to ask if I needed to sign back in for 2nd appt. one receptionist no the other yes. Expressed my dissatisfaction w/ the office and was totally dismissed by one receptionist. Was called back where the dental assistant tried to tell me I didn't have an appt. Showed her the text from 2/12, I was showed a monitor and told that I had just been put in. I was told that there was a 2:30 scheduled, the dentist wasn't even there at 2:15! & in walks Dr. K to tell me that he didn't need to see me and completely dismissed me again! I spoke w/ the office manager and expressed my frustration/disgust. She apologized said she would speak w/ Q and call me w an update. Never received that call. Called only to find out that the new office manager no longer works there. They charged my insurance for the 1/22 mistaken office visit $38 & no one from this poor excuse of a practice called to say anything to date. DO NOT RECOMMEND! read more

The worst dental care team in the tristate area . The hygienist, manager and dentist I saw today was extremely rude and insensitive. I was experiencing extreme dental discomfort , but I was treated inhumanly, this is not a practice that care about their patients... I wish there was a 0 star option available.,, read more

Words are very "POWERFUL"! They are especially effective when used as or in the form of names and titles. When I first heard of and looked at the name in print of "Elegance in Dentistry"; I took a double take. At first glance I just could not imagine "Dentistry being Elegant!" Until of course, I became a patient of Elegance in Dentistry. Each visit made it make more since. The smooth and professional operation from the courteous and calm telephone etiquette to the warm, clean and friendly service by the staff from the time you walk in, get your service; book your follow up and depart. At the end of each experience it was nothing short of Elegance In Dentistry! read more

HIPPA violations, extremely unprofessional staff, and shady practices. They refused to give me my x-rays multiple times and told me that I had to have my medical provider contact them for my x-rays. These were MY medical records and it makes absolutely no sense to have someone else retrieve them for me without a release form. I called them multiple times and even stopped by in-person to get my records and they still would not hand them over claiming "We can't do that. The other office can do their own x-rays." without any rationale. When I told them that I was a medical student and my teeth were in pain so I needed my medical records to go to another dentist with earlier availability, they magically had an opening for the following morning. I told them that I couldn't take any time off from school and they tried convincing me "c'mon, it's only a couple hours". After that entire exchange they FINALLY relented and said they could print the records out for me. I went in-person to get the copies and requested to have a digital copy as well and once again they told me "Sorry we can't do digital. You can have your provider email us and we can email them a copy." When I explained to them that if they could email my doctor the x-rays, then digital is clearly possible, I finally got an email of my x-rays. I can't believe it took an entire day for me to get my x-rays from this office. They were either trying to hog the money for my filings for themselves or trying to cover up malpractice by not letting another provider see my x-rays. This office is violating HIPPA and misleading their patients into thinking that they don't have rights to their own medical records. read more

I have utilized Elegance in Dentistry on numerous occasions for a variety of dental services and I am delighted with every aspect of the practice. The staff is very pleasant, polite and knowledgeable. There is NEVER a long wait and the providers really treat you like you are part of the family. They deliver high quality dental services. The staff takes the time to answer any questions and make sure you are completely comfortable with your care plan before anything is started. They really make you feel at home once you enter the office. The experience is so great you almost forget you are at the dentist. During a recent procedure the dentist and the assistant constantly checked in to make sure I was doing fine. I was very nervous and afraid it would be a painful procedure. They really made me feel like I was the most important patient and they were very gentle. I did not experience pain as I anticipated. I have been very satisfied with all of my dental outcomes. When I have questions about billing or forms they take the time to review charges and make sure I understand the charges. I really appreciate the text appointment reminders and their willingness to help if I need assistance with forms. The location is perfect and the office is very clean and nicely decorated. Elegancy in Dentistry will always be my go to for all of my dental needs. I highly recommend Elegance in Dentistry for the entire family. read more

I was a patient at EID for 3 years. I never had any issues until I questioned a bill that I knew we inaccurate. I tried to work with the office for months, but they refused to listen to my claims. Elegance eventually reported me to collections at which point i started my own investigation. Not only was elegance paid for the work by my insured carrier but they never completed the work. I had to enlist the help of my insurance company, the BBB and the PA attorney general office. I should've left the practice when I had to wait hours to be seen. I would often drive 45 minutes only to be told I could not be seen because the claims were not paid only to find out claims were never submitted. Everyone was always friendly until I questioned their billing practices. That is when I saw everyone true colors. They became rude and dismissive. read more

Nice office , complicated location. The gate was hard to get through without being buzzed in which made me late. None the less I was recommended to come to this particular dentist by Dr. Hodges out of Philadelphia for extractions. The dentist that saw me was a larger guy, and what stuck out to me was he was very heavy handed, and not very gentle to the touch (Especially with a new patient). None the less I decided I wouldn't be using their services due to other reasons not related to the ones I stated above. About a few months later I receive a letter stating that I have an outstanding balance of $100 to pay to them which is no problem because I have an FSA account to pay them with. What left a sour taste in my mouth about them was the fact that they stated they tried reaching me SEVERAL times, and if I don't pay in 5 days I will be sent to collections. One thing I don't play with is my credit , and two I was never contacted by phone about this balance. Either way this mild threat really turned me off from this particular dentist, and I would hope you guys would be more polite to potential customers. read more