My deep dissatisfaction with the service I received from one of your agents, Mr. Wilson Wang. My experience has been both unprofessional and deeply concerning, and I feel it's important to bring this matter to your attention.
Over a week ago, I was shown a property by Mr. Wang. Following the showing, I requested an application multiple times. It took three days for Mr. Wang to respond, and when I asked whether the property was still available, he confirmed that it was. Despite this, he failed to send me the application after repeated follow-ups . Four days later, I again reached out to inquire if there was a reason for the delay or any issues preventing him from sending the application. I received no response. However, few hours later when my realtor contacted Mr. Wang, he replied almost immediately. This behavior raised serious concerns for me regarding professionalism and fair treatment. . The behavior displayed is unacceptable and clearly indicative of discrimination and racial profiling. This type of behavior is not only unprofessional but entirely reprehensible.
I raised this issue with your office, yesterday and a representative named Lanae told me the agent isn't required to send an application if he doesn't want to. This response was not only unprofessional but deeply troubling.
I believe I was subjected to discrimination and racial profiling. I was denied a fair opportunity to apply for housing, which is a basic right regardless of race, age, or gender. This has been one of the most disturbing and offensive experiences I've ever encountered, and I am appalled by the conduct of both Mr. Wang and your company. read more