I called for some information about an appraisal that had nothing to do with them. They took the…read moretime to answer all my questions even knowing I wasn't going to be doing business with them. That in itself makes them a five star company to me. Thank you for your time.

From the owner: We provide appraisals for Estate, Divorce, To Contest High Property Taxes, Bankruptcy, To Establish…read morethe Replacement Cost for Insurance, Mortgages, Foreclosures, and more. We are VA, FHA, USDA, ERC approved. Call us for more information.

Julia and her team were wonderful! We toured many homes, made many offers, and even had to back out…read moreof a contingent offer before finding our home and Julia made it all seem easy. She guided us through the full process as first time home buyers, referred us to fantastic partners (inspector, mortgage broker, etc), helped us navigate using a VA loan in a competitive market, provided encouragement when our offers didn't get accepted, advocated for our best interests, provided great feedback on home repair/reno considerations, and so much more. I really appreciated how her team worked together to accommodate our schedules, and we loved working with her partners Debbie and Brett when she wasn't available personally. We couldn't be happier with our home and are so grateful to Julia and team!

OH.MY.GOODNESS!!! There is nobody like Kelly! My situation was a bit crazy because I was 2 hours…read moreaway and needed an accessible home during the craziest real estate market of my lifetime! Kelly not only previewed a bazillion homes for me but she was compassionate, funny, diligent about my budget and better still... when I finally was able to secure a home, she helped me offer a reasonable price, did the walk through for me and recommended great contractors for my renovations. It was as if I have known her forever. Call her because she will be on your team from the first moment of contact!

Unacceptable or lack of communication from office staff, as well as, multiple negative customer…read moreexperiences since 2018. Voicemails left for the administration and service requests placed through their website ticketing system have gone unanswered, or 2 weeks before answered. They dont seem open to feedback, suggestions or making changes to improve their performance. I've literally been told "We've been doing it that way for years" and "It's a lot of work to maintain a condo complex of this size." The list of disappointments would take too long to fully include here... so frustrating especially as our HOA fees keep going up, and the low quality of their services negatively effect my property value and quality of life.

The worst customer service, if I could give them 0 stars I would. Can't wait to sell this place…read moreand finally be rid of them!!!

Terrible service. Refused to post my listing on their website. Broke contract by not providing…read moremonthly updates on marketing property as stated in contract. "sat" on property for months without actively marketing it....Steve Moore was broker

I had a lot of anxiety about how I would get the items in my deceased mother's apartment disbursed…read more Karen and her team took care of all the issues and relieved me of all the stress. Great job.

This review is for Buckingham Commons only. 1) Do not let…read morethe rooftop view fool you. 2) The main elevator will be down ~ once per month. 3) The landlord has outsourced everything from water to security deposits. (My security deposit, after ~ ten years, gained $.42 usd. Yeah, forty-two cents. My water usage was ~ $5.00 usd per month, and the bill averaged $25.00 usd per month. Fees, fees, fees.) They will soon find a way to charge you for the air you breathe in their building(s). 4) You will hear every ambulance siren, fire-truck siren, and police siren in Rochester. 24/7. You will hear every drag race and muffler-less car and motorcycle. 24/7. 5) The actual lofts are nice, but no washer/dryer. 6) Snow plowing is iffy. The plow leaves a trail of snow behind your cars. Helpful to have all-wheel drive. 7) No EV charging available. Please carefully consider if you really want to move there.

Day 12 of a resident's dog having an accident in the hallways and the management refusing to deal…read morewith it.

I met a few realtors they are not that honest. Can't help you out but claim they can and have no…read moreresources. I do not like the quality of work or communication. They do not value your time or effort. They do not listen and the service they provide I do not care for

We are now 8 weeks past closing date for my purchase of a property Nothnagle agent listed. After…read moreless than 24 hours on the market, the Nothnagle seller accepted my all cash, over asking price, w/o an inspection contingency, 30-day closing offer for their listing which stated in the MLS description that materials were already ordered for repairs that would be completed before closing. All parties signed a contract stating that closing would be on or before I closed on my former property (which took place on 10/25/18.) But, on Nov 6th I find out that not only are the materials NOT yet ordered, but that the property is not in compliance with HOA rules from prior repairs, and the seller is unable to fulfill the terms he made in the contract. The Nothnagle agent never responded to several of my offers to arrange pre-posession or seller concessions to remedy the burdens that each day not closed causes me. So I guess Nothnagle sellers can fail to perform as promised without any consequence & at the cost of the buyer. A written agreement which includes a Time is of the Essence clause means nothing to them. What a nightmare the last 8 weeks have been, and now that the seller is finally prepared to close, today claims he has a "new offer" and is holding it over my head to strong-arm me into closing on terms which benefit the delinquent seller and cost me for the mistakes he made with 4 major structural repairs and the HOA approval/certification process. One way to see how good of a Realtor you've got -- they're either going to stick up for you or they're going to try to force you to close so they can get paid.

AVOID HUNT ERA! --- AND --- Sherry Nowak Cascini…read more Unprofessional! Sherry is trying to convice the public that she can't take any more than 6 pics of a house's intereior, or answer a couple of qustions about if the roof is leaking is unacceptable. Then she hung up which is totally unprofessional.

I would give them a zero if I could. I put in an offer that was signed off on and accepted. We…read moreimmediately sent the earnest money because we live in a different state and wanted to make sure it was received within 48 hours which I was told was required. Less than 12 hours later I was told (a loop hole) that New York requires a lawyer to submit a contract but it was the weekend. They reneged on the contract after they agreed to accept our offer. DO NOT DO BUSINESS WITH THIS REALTOR - they may follow the law but they are unethical!! Tina Spoor is shady!

Amanda is simply the best. In this market, where you have to make your decision whether to make an…read moreoffer on a house based on a 15-20 minute walkthrough, having Amanda with you is like having a Swiss Army knife. She knows the houses, the neighborhoods, and she will inspect the house more closely than you would think possible. She will get you more information than you thought would be possible, and you will know exactly what you need to know before making your offer. And as tough as the home buying process is now, she will keep you engaged and excited until closing and beyond. We found the perfect house, and we could not have done it without Amanda. She is the best.

After working with Team Hilbert at Keller Williams on the purchase of our first house, I don't…read morethink there is another firm or team that would have done a better job! Our realtor Nancy did amazing in finding us the perfect first home. She is not only very professional and quick to respond to any questions, but also very fun and lighthearted - an absolute pleasure to work with! Nancy made us feel very comfortable and at ease, and she never once pressured us to buy anything she didn't think was a good fit for us. We also met the rest of Team Hilbert, Tiffany and Megan, who were just as nice and friendly as Nancy. You can see why this team works as well as it does together. I would absolutely recommend working with Team Hilbert if you are ever buying or selling a house. Can't say enough good things about them!