My friends, girlfriend, and I rented a home through Keller Williams Property Management Services. I have rented through many places and this way, by far, my worst experience to date. I will list the many improprieties that went on.
1. THE AGENT: The property agent assigned to the task was named Jenn S. and she was extremely unprofessional. She was late to all our meetings, cancelled our first scheduled viewing, and illegally gave us access to the property before we had signed anything. She was a nightmare to work with and I would strongly advise her to work on her personal work ethic before taking on any more jobs.
2. COMMUNICATION: Upon moving into the property, there were a laundry list of issues with the property. Jenn S. quickly left the management side of the company, so we used Keller Williams' property management guide which was essentially a website where we could pay our bills, and report management issues. We were unable to communicate about the property in any other way. Also, Keller Williams sent independent contractors, some of which were wonderful and helpful and others were complete scumbags. One time, my girlfriend called me frantically because they were doing roof work on the top of the house and didn't contact us in any way. Another time, my roommate woke up to find a stranger in his room, saying that he thought no one was home and was there to fix something. We had no idea who was here to do honest work, and who was there for any other reason. It was awful.
3. END OF THE LEASE: Jenn S seems to have landed on her feet because she is currently the real estate agent charged with selling the property once our lease is up. We are all in the process of moving out despite the fact that we have one more month before our lease is up. Three of the original six roommates are still living on the property and the house is kind of turned upside down right now because when six people split up to go their separate ways, it takes awhile. Jenn is currently harassing my friends stating that she will be coming by whenever she feels like to show people the property, which she is legally allowed to do but once again, she is being the same rude, unprofessional person we met a year ago.
I strongly recommend everyone avoid doing business with Keller Williams, especially rent from them. They are a terribly unprofessional organization and when it comes time for me to buy my first home, they will be the last company I would contact. Thank you read more