Don't get me wrong! It's a great place for merch and has had a lot of great pop ups recently! The…read morestaff is usually amazing and super efficient. The reason why I'm giving it a 3 out of 5 is because of a bad experience today with the door person.
We came in today, July 19th around the afternoon, about 3-4 PM. I understand their bag policy, it sucks but what can you do. We were very compliant with the doorman, but he seemed to have an attitude. Listen man, I get that it's hot and you may be having a day, but that doesn't mean you get to be rude. We went in, and immediately he needed to take our bags. We complied cause it's policy, and I politely told him "oh I have a small bag!" As in to tell him we have another bag to give him. He took it the wrong way and said "trust me I don't want to take it more than you do" under his breath. Buddy, I can hear you. I didn't even say it in a rude way, I'm just informing you that there was another bag. Whatever, we handed all our bags over, one of which was a bag carrying some merchandise (mainly some posters we purchased from another event we came from) mind you, there was 4 posters from a limited time event in there, worth $65. He asked "what's in the bag" all judgmental, like buddy, I get you need to know so you know where to place it on the shelf, but there is such a thing as asking in a nicer way like "is there anything delicate in here" or such. I told him it was some posters I had got. So. TELL ME WHY THIS GUY PUT THE BAG WITH THE POSTERS LAYING FLAT DOWN FIRST AND THEN PROCEEDED TO PUT OUR HEAVY BACKPACK AND OUR SMALLER BAG ON TOP OF IT. BUDDY. YOU ARE USING A METAL RACK SHELF, AND PUTTING HEAVY ITEMS ON TOP OF PAPER. SOME OF IT WAS EVEN ON THE EDGE SO YOU'RE ACTIVELY CREASING AND BENDING MY BELONGINGS. Anyone should know if you have anything fragile like posters, you would put it on top of the other bags so they do not get folded or creased or get and indents. I quickly told him if he can put the bag with the posters on top because I don't want them to get creased or bent. He doesn't say anything and just quickly does it, but he made a face. Buddy, if you don't like your job or can't do it well enough to know common sense like not putting delicates under heavy items, quit and go find something else, and leave your attitude at the OUTSIDE the door.
I went home after this, and saw that all of four of my posters were creased in the same spot, coincidentally the same spot that was bent over the edge of the shelf. I don't care if they're posters and they can be replaced, not everyone has the luxury to replace broke items, especially not limited ones, I spent my hard earned money on it for it to be permanently ruined by some boy who doesn't care about other people's belongings despite being entrusted to handle them.
Anyways, come for the merch! But maybe leave your valuables someplace where you know they'll be safe from damage.