1-STAR IS WAY TO HIGH…read more
This review is specifically about the Walgreens Pharmacy on River Road, Keizer OR. (I am hoping not all Walgreens are this bad.)
For the most part the staff is friendly and helpful, although there have been times when staff members act like you are inconveniencing them when asking a question.
Rather, I believe this is a STAFFING / CORPORATE PROBLEM.
When a doctor calls in a Rx, it shouldn't take more than 3 days to fill it, nor should the customer have to call in for a status update because they haven't heard anything. When a customer uses the automated voice system to call in a refill, the same customer shouldn't have to call back 5-days later looking for a status, only to get the ridiculous automated system with the ever so helpful message of "we're still working on it". For me, the final straw was when I called 5x over the course of 7-hours (10:47a, 11:54a, 12:04p, 2:58p, 3:23p, and 6:17p) and waited for 34, 16, 2, 11, 3, and 13 minutes respectively, looking to speak with a pharmacist to get an update, but instead getting the useless automated system saying "I'm sorry, our staff is answering other calls', or, my personal favorite "There are more then 3 callers ahead of you".
If you are that busy, hire more staff. If you can't find staff in the local area, have someone from another store cover and pay them a travel stipend. If you are overwhelmed because of recently onboarding Rite Aid customers, then temporarily pause accepting new customers for a brief period of time. (Of course, we all know if the option were to make $1 profit vs. inconveniencing 100's of customers, Corporate would choose the profit.)
Patients shouldn't have to call, and be subjected to that silly automated phone system, just to track down a pharmacist, to get a prescription that was placed 5-days prior.
If I ran my customer service business this way, I'd lose all my customers.
DO BETTER WALGREENS.
