Great service and excellent products. He did something expedited and he helped me get it on timeread more

I am so disappointed in the quality of service I received from this business. I wish I can give…read morenegative stars. Back in December of 2024, I dropped off 2 gold baby bracelets to be engraved as Christmas gifts. I was told they would be ready by Christmas Eve; however, Upon pickup, The bracelets were horribly scratched, the gold was bent, and the lettering was outstandingly crooked on both bracelets. She didn't even clean her fingerprints from the jewelry. One of the fonts were so tiny that you're not even able to read the name. She told us she could have the jeweler polish the engraving from the bracelets and re-do the job at no charge, and they'll be ready in one week. We are now in February 2025, and she hasn't yet started on the re-engraving. I have received ZERO phone calls as follow ups and she continues to promise "they will be ready next week." When expressing my concern that it's almost MARCH and that I didn't expect for this to take several months to be completed, she had an attitude and failed to express any concern, empathy, or accountability, or an apology at the least. We just picked up the bracelets yesterday with no engraving. The jeweler has polished the gold down to almost nothing, and the bracelets are basically no good.

Outstanding experience from start to finish. Chris and his team are always professional,…read moreknowledgeable, and make the entire process easy. Communication is excellent, everything is completed on time, and the quality continues to exceed my expectations. It's rare to find a business that genuinely cares about its customers, but that was evident throughout my reoccurring experiences. I would highly recommend them to anyone looking for great service and will definitely be returning in the future.

I miss David!! He was amazing. New owner needs to be aware…read morethat GEORGE is going to destroy!! The good name that David worked so hard to build. This has been the WORSE customer service, I have ever experienced. Will NOT COME BACK. Over priced is one thing! But lazy, unreliable and uncaring employees like GEORGE!! Will be Sadly the end of ALL STARS good name. I don't even want to give one star!!

Hey how you gonna have a business and not be open???????? By the looks of it looks like they…read morehaven't had business in awhile. I don't even want to give it one star.

Back when I was a teacher here in a local high school, Trophy Works was our go-to outfit to honor…read moreour students and those we worked with. More recently we have had two occasions to order from Trophy Works, and both times they came through solidly. We appreciate the quality of their work, customer service, and professionalism. We highly recommend these hometown heroes.

I purchased a Boos cutting board for a wedding gift and wanted it engraved. I took it in to Justin…read moreand not only did he do a beautiful job, he had it ready for me earlier than expected. I couldn't be happier. Thanks again!

Optimum Advertising is hands down one of the best printing businesses in California if not in the…read moreUS. Ged offered excellent customer service and walked us through the whole process, make sure we got exactly what we wanted. We put in an order for 30+ T-shirts, hats, decals, and banners for our golf tournament and he was able to make the turn around time very quickly. I would highly recommend Optimum Advertising and will definitely be coming back for more.

On 2019 I came to this place, I for got the man's name that did my dad's funeral banner. He did a…read moreawesome Job on it.

When I stopped by the store at 2:40p today, Friday 2/21, the store was closed. There was a phone…read morenumber written on the glass with instructions to "text for assistance". I sent a text asking for their hours, and a couple of minutes later, a young woman showed up and unlocked the front door. She walked into the store and began locking the door behind her, but before she completely lock it, I caught her attention and asked for the store hours. She proceeded to tell me that the store was closed, no one was there, and she was the only person in the store. She said she didn't know the hours because she was an "just there as an intern", she didn't work for them, she was "only doing community service", and she had "nothing to do with them". She was a bit dismissive and what makes matters worse is that, 6 hours later, I have still not received a reply to my text message! Thankfully, I happened to come across another business a couple of doors down that does custom laser engraving. Their name is Archer Creative Designs and they were very friendly, attentive, inexpensive, and thorough, and they'll get the work completed within 3 days! I highly recommend them, instead of Tracy Awards & Embroidery.

No star rating. Not even worth your time coming to this place anymore. Under new ownership and…read morethey're a joke. No business ethic and not professional at all. What kind of business does not keep a history file of your loyal customers for years. The big lady in the front is rude and and laughed in my face when I informed her what was messed up and you can physically see the embroidery they messed up on. She then proceeded to tell me she was here last year when I brought my item in but then does not have any measurements or any file history nor do they have the same font and plates but she can fix it. She then proceeded to tell me the building is under new ownership and nothing transitioned over smoothly for customers. Her words not mine. That right there says it all folks!

Really I would give them no stars. Let me tell you my experience with this company. My son went to…read moretheir summer camp at the Antioch In Shape and it was awful. They didn't do any arts or crafts the children did not learn about nutrition, like it stated in the hand book or on the web site. Also my son and other children who went to the camp were bullied by older children. My son was hit multiple times and punched in the head that left a mark. My son was called names and none of this was brought to my attention by the camp counselors. The counselors did not communicate what was going on in the camp or with my child. It was only after we got home that my son would tell me what happen. I believe this camp is unfit to take care of children and that the staff is not trained to deal with the children. I have had to pull my son out of this camp because of this.

Did the World Events Summer Camp in Concord and my son was injured the first week and they couldn't…read moretell me what happened. There were multiple no shows for extended care with no notification leaving parents stranded. Bare minimum coverage, much of the time one caretaker for up to 10 kids. The kids took naps and ate on a racket ball floor. On top of all that, the owner and lead coordinator were unapologetic and didn't follow through things administratively. Do not do business with this company. Even their basketball program was a bare minimum event...only two teams, no provided coaches.