Only because you cannot put zero Stars. I called at 8:00 this morning and asked if they had a…read moreheater that would work for unfreezing water pipes. They told me they had one specifically for that and it was $25. So I find a way to have someone go get it for me and they do not have any and it was 30 for one that was not even for what we needed it for. So we just paid for nothing. Still have frozen pipes. Save yourself the trouble n go to lows or tractor supply

From the owner: Hardware store in Marion Center, Paread more

After five trips and problem solving along the way a miracle of sorts took place enabling me to…read morehook up a pocket hose to my faucet. i will forever be grateful

Brought a box of screws to checkout. Clerk 1 unable to ring it up. Clerk 2 says not every item is…read morein their system yet but will be on their paper copy. Item not on paper copy so Clerk 1 asks if I remember price. I said $10.99. He says I think it's actually $15.99 and you're just saying $10.99. Ok, so someone should go check the price. Neither clerk went to get price so I went back to check. It was actually $10.39. Told clerk 1 it was $10.39 and he rang it up. First, I didn't appreciate being called a liar and second, one of those two clerks should have checked the price, not me. I remember a long time ago service at Bortz was outstanding, I won't be back.

This hardware store is attached to a now-vacant grocery store. You will need to go down steps of a…read moreramp to get to the front door. (There are also some other businesses on the upper floors of the building.) The people who work here are great -- friendly and helpful. They also know what they're doing, and don't try to upsell or make you feel dumb for asking a question. The store has a wide variety of items, and a lot of things in a semi small space, but it doesn't feel messy or overstuffed. It's a very clean store, but not in a sterile untouchable way. I definitely recommend this place

Seriously the best place ever! I'm the person that always goes in with a broken part in my hand and…read moresimply says, "I need one of these" and they always have what I need! The clerks are very helpful. Thanks for being awesome!

From the owner: independent retailer stocking household tools, supplies & more (many family-run or independently…read moreowned).

While visiting home recently my Dad needed to buy a new battery for his riding lawnmower. He had…read morecalled around to several different businesses and multiple locations to find if they had it in stock and he could come pick it up. He had called a different Lowe's location, but we ended up coming here because we were already in the area. We walk in and were helped immediately. The employee from the area helped to the best of his ability. I know not everyone is going to know everything about every item in a store, I was in that position once in my life as well. But it felt like an eternity here going over the batteries available. My Dad had a little bit of a hard time with the price. On the phone, remember, this was not the Indiana location, he was quoted a price that was not reflected on the shelf. He brought this up and was flat out told they wouldn't match a price from another location. Understandable, but what wasn't understandable was the reasoning this 'manager' gave us. I put manager in quotes because I don't think she really was and was just pulled over to make it seem that way. The reason she gave us was that other locations run different promotions. -_- Ah, nope, that's not how a national chain works. This isn't an Ace or True Value where you franchised with them. Lowe's is a national chain that runs the same sales at every single location. Girl, that didn't even make sense. I perseverated on that the rest of the day. The only good thing was that they had the battery, they took the old battery, and something about a core charge. I think I was disassociating at that point and not paying attention. I just wanted to get out of there. ...different promotions...get out of here with that...

Do not give any business to Lowe's in Indiana PA. They refuse to connect you to a supervisor when…read moreyou ask. You have hours in wait time for customer service. They pile way too many deliveries in one time slot which makes ALL the delivery times later than the window. I ordered a fridge and had some trouble disconnecting the water. I moved all the furniture and propped open the doors. I looked up on youtube how to shut off the water. I thought it was shut off. The delivery person was over a half an hour late. I ended up getting help from a neighbor to get the water shut off and disconnected. The deliver person pulled out as it was disconnected. He was there less than 20 minutes. I did not ask him to connect the fridge. I did not ask him to plug it in. I called to complain and was told the manager would call me back...after being disconnected 3 times while on hold. The manager never called. The warehouse/delivery scheduling person called and said they could deliver sometime on Friday. But could not give me an exact time. I had already taken time off work on Wednesday so I could not do it Friday. I asked to speak to the warehouse supervisor. She also stated she could not get it to me at a specific time on Friday and I said to cancel it. She said "fine." They next day i get a message stating they are delivering my fridge on Saturday. The one I cancelled. I called the store and they cannot cancel it. I have to refuse delivery. I chatted online with customer service and registered a complaint about the delivery driver AND the store manager. I was told to expect a call from corporate within 48 hours. No one contacted me. I was also told they cannot leave the fridge unless someone over 18 signs for it. And I was told they cannot charge me unless I receive delivery. I was not at home when they tried to deliver it. And now they have charge my credit card for a fridge I do not have and do not want. Lowes has shown me nothing but disrespect. DO NOT SPEND YOUR MONEY HERE!

I'm a single woman homeowner and the service at Eastwood Hardware is invaluable to me! As soon as…read moreI walk in, there is always someone to listen to the repair problem I have, takes me to the section that has what I need. I never get that service at a big box store. Eastwood's prices are comparable and the products are better, in my opinion. I will always go there first!! Great store.

This is a small hardware store, located in a small plaza with a Giant Eagle, a pizza place, a…read moreChinese restaurant, a jewelry store, and a few other places that come and go. This location used to be a dollar store. I was heading out to the grocery store the other day and needed just a few items for our new house. It could have waiting, but I figured I'd give this hardware store a try, since I was right there. I was looking for three things: numbers for our mailbox, a silver light switch cover (we were one short), and a plastic piece to go over a vent. Surprisingly, I found all three at this little gem. The only downside is that the switch covers only came in brown, cream, and white...no silver for a double switch. No worries. Since they were something like $1.39, I bought one for the time being until the next time I head out to Lowe's or Home Depot. On the down side...unfortunately, I don't think this place will get much business. It's in a bad location and really just can't compete with the bigger box stores. However, I hope it sticks around. The employees were more than helpful and I got a great big smile from the cashier. The prices are obviously a little more expensive than a bigger store, but they were not outrageous. For me, it was worth it to just have to drive a few miles down the road.

Great place has most anything you could need including great buys on windows. They also have a…read morehotdog/sandwich vendor in their lot nearby. Great food.

Got my windows here! Competitive pricing! I absolutely Love this place. I will continue to shop…read morehere for years to come.

Great little Amish town store. Great location for outdoor poly wood furniture. Very reasonable…read moreprices. The staff is always very helpful.

This was my favorite shop of the day on my little trek to Amish country. They had a little of…read moreeverything that the other shops had, and they had T-shirts that said "Smicksburg", just what we were looking for. I was also happy about the hot chocolate, as it turned out to be a very cold day. The woman at the counter was very sweet, and she made small talk with us as we shopped. We ended up bringing home some edible Amish goods, one of which was Amish popping corn that I made for some of my students. The pumpkin butter was also quite amazing. This is a must-stop if you are heading to Amish country and want some gifts to bring home.