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Biloxi, MS

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Keesler Medical Center

1.0 (1 review)

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7 years ago

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Merit Health Biloxi - I just wanted to say what a wonderful experience we have had here. The Drs are very professional and caring.

Merit Health Biloxi

2.0(45 reviews)
2.1 mi

The food here is good, but bring one dollar bills for the vending machine if you miss the cafeteria…read morehours. Below is my letter to the CEO. "To whom it may concern, Today, my boyfriend's grandfather is being discharged from your hospital. This was our first time here, and we wanted to tell you how impressed we are with your staff. You have hired a truly excellent team of nurses and doctors. We have been very proactive at renovating Grandpa's house to make it more accessible to him, but he managed to fall in the shower and break his neck. We were stabilized at Ocean Springs and they wanted to transfer us to Pascagoula, but our experiences there were less than safe and we would only go there if it was our last option. Grandpa was put into ICU so that a halo could be put in place. My boyfriend and I expressed our concerns to Dr. Terry Smith that Grandpa really doesn't do well in hospitals, and that when his mental status declined, we would want to be at his bedside around the clock. The ICU charge nurse said it would not be best for the floor if we stayed with him in ICU, so Dr. Smith arranged to move Grandpa to Orthopedics within a few hours of the halo being in place and deciding that his position was stable. That was Friday, May 15th. We have now spent four nights in your hospital. Despite the sink not working, and the sound on the TV being broken, we are incredibly impressed. Because those things don't matter, especially when the staff made sure that we didn't want to switch rooms and did their best to accommodate us. Your staff is incredible! We would like to recognize two nurses in particular - Sarah and Cody, of the orthopedics floor. Both nurses gave meds on time. Sarah has worked with us on three day shifts. She is a true patient advocate, and was happy to explain anything we didn't understand. Sarah talked to us and made sure we were involved in Grandpa's care. Cody worked the night shift with us and he was proactively watching the room camera and came in to see if Grandpa wanted pain medication when he started fidgeting - before we woke up and noticed that he was hurting. Cody would come in every two hours with assistance from techs/nurses turning Grandpa or getting him out of bed, and we were confident that he could handle the weight. He also took instruction from us when we told him how Grandpa best responds to directions - something many healthcare professionals choose to ignore. I hope that you will consider becoming a part of the Daisy Award program, or that you will find some other way to recognize excellence in your staff. This is the first e-mail I have sent to any of the hospitals we've stayed at; we are so very impressed. Thank you for the care of Grandpa Jack."

If I could give this place ZERO stars I would. I went to the ER in the middle of the night. Told…read morethe receptionist that my pain level was a 10 and I felt like I was going to have an aneurysm. 10-15 minutes later they took me to triage. The nurse took my temperature and blood pressure. That's it! I sat in a room for one hour and fifteen minutes without seeing ANYONE. I politely went to the nurses station, cut my wristband off and threw it in the trash. I went back to my hotel and started taking more aspirin. Then one month later, I received a bill for over $1,000... These people are hilarious. Please shut that hospital down. Under the guidance of my attorney, I advised them to leave me alone or I would be taking legal action.

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Coastal Family Health Center Biloxi

Coastal Family Health Center Biloxi

1.0(1 review)
2.1 mi

This review is targeted at the business practices of CFHC. We have used CFHC for an elderly family…read moremember before and had satisfactory results with the health care provided. However, when I needed an office visit for a prescription refill consultation that the VA did not cover, I called and asked about the cost of the visit. I was told it would be about $50. I went, brought in all of my documentation/records, and the visit lasted about 15 minutes or less. No lab, no exam, no drugs, just history taken. I exited to pay my bill WITH CASH and they told me it was not ready yet and they would send it to me. The visit was in July. I received my first bill in September. I paid my bill one day after receiving it at the CFHC office. The bill was for $165 and the statement said it was 60-90 days over due. WTF? I called, waited for 25 minutes on hold and the bookkeeper told me 1) they should not have given me a price of $50 when I called, 2) their billing company sends out the bills two months later, 3) they work off of a sliding scale and it could be as high as $160 for a visit. I trusted these people from a previous experience with them billing Medicare, and so when I moved I tried them out instead of Merit who charged me $40 for the same thing (a mile down the road) when I moved to a new TINY town. So lessons to be noted: MAKE SURE you have a set price BEFORE you do business with these people. Bring in your proof of income because if you don't, they will charge you as much as they want to. Don't expect that they will even tell you how billing works--they did not tell me. If you don't have some sort of insurance and are not very low income, you could be paying about $660 an hour like I was charged. God only knows what they charged Medicare, and being a disabled veteran you can't bet on these folks to be very ethical or honest.

Keesler Medical Center - medcenters - Updated October 2026

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