I have used this store over the years buying gifts from oils, burners, body products & many a massages & have enjoyed the numerous visits there & products I have received from my children, husband & family members as gifts. Sadly my last experience leads me to leave this negative review as I am apalled by the lack of good will they are interested in showing their long term customers. I had a gift voucher which my husband & sons had purchased for me as a Christmas gift & it had expired as I thought it had 12 months duration on it so I called to ask if they would still honor it as it was a legitimate over sight on my behalf & the lovely young girl said it would be difficult. I explained to her that I had been a customer for all the years that they had been in Chatswood Chase had supported them & would really appreciate if they could honor this voucher as a good will gesture. She was very empathetic & explained that she would speak to the manager & would call me back. She did touch base with me hours later to inform me that nothing would be done & that it was my oversight the manager had decided regardless of the fact that my full details where on their file with the money I had spent in store over the years they would not help. Obviously the so called "Manger" is not in tune with how busy life is today & that we all try to juggle so much ........Sadly they have lost me as a customer, all my family & friends who have also supported them over the years & I will also continue to retell this story as It's very sad that in this current climate a business of this level IS NOT prepared to look after their customers!!!! read more