I will be transferring my records . The staff is very rude and not at all efficient…read more 1. I have never had a physical as required by Medicare and have never had more than blood pressure, prick for sugar and stethoscope placed on my chest and back. 2. They do not distribute pain medications with no explanations as to why. I suffer from arthritis, fibromyalgia and am 79 yrs. of age they wanted to put me on a mood-altering drug. 3. There has never been a follow-up to scheduling an appt. for blood work for my conditions, other than a finger prick at the office for diabetes. The Staff for Dr. Baker-Horn does not follow-up. They never gave me orders for the necessary blood work for cholesterol, triglycerides,liver functions, etc. It's been over a year since my blood work has been tested. and never contacted me personally regarding these tests. They still have not been scheduled nor ordered. 4. The front desk is rude and does nothing to explain problems. I was referred by my specialist for my neck fracture for a shot of Prolia and was told they didn't give those shots. Not until I got angry did the receptionist sarcastically tell me it should either be administered by Dr. Kellis himself or a Rheumatologist. It seems that they do not have the patients best interests at hand. 5. The care I received from this office I could have gotten from CVS pharmacy.

The physicians, if you can get in to see one, are terrific. However, the University Hospital system…read morehas turned out to be bureaucracy at its worst. First, their front desk staff are rude and overzealous. If you are ill, you can be expected to wait 2 months for the next available appointment or go to an urgent care, when your physician might have squeezed you in. The scheduling only seems to allow for well-patient visits. This may be because UH requires that each visit last only for 15 minutes, putting pressure on physicians to be caring, accurate, and able to diagnose and treat every single thing in 15 minutes. This is not the fault of the practitioners, but rather the system. And is reflected in UH's low abysmal ratings. But really, the front desk staff is reliably awful at this location.

They are always quick to respond and very sweet! I have a lot of health conditions and they help me…read morewonderfully!

My review is specifically for the UH Outpatient Specialty Care Infusion Center but they apparently…read moredo not have their own google review spot, but these ladies need public recognition. They have always gone above and beyond for my husband at his appointments. I'd specifically like to recognize Carol, Nevah, Tammy and Miranda who all had to assist us during the infusions but there were so many more staff members who helped, assisted and checked on my husband. We could not be more grateful for the attention and care we receive!

This is a review for the Tri-point birthing center only, not die-point ER. The new birthing center…read moreis amazing. I have seen a few other birthing rooms in CLE which are small, cramped, and gross. Tri-point has huge rooms & very clean, but the selling point is the staff. I am a "don't see the doctors unless on death's bed" bc I have never had a good experience with doctors or nurses, that is until now. I gave birth here, and although birth was absolutely horrible for me, if I were to have another kid I would want it here. The nurses were so kind & down to earth. I loved my OBGYN and all the nurses that helped me through the worst experience of my life. They are caring & kind and I felt super comfortable with them. I wish all nurses and doctors were just as great as the old lake west tri-point team.

The people of Ohio are lucky to be getting Dr Patrick Boylan. He is leaving Wilmington NC in June…read more2013 to practice there in Ohio. I was sent to him by Workers Comp.. He was terrific! Caring, professional, and very knowledgeable. Ohioans can consider themselves lucky! Mark P.

Dr. Mark Barcelo and Dr. David Keep, while pathologists at Lake Health Willoughby, Ohio Hospital,…read moretortured and killed my daughter, Lori Ann Reigert, when they diagnosed her with the wrong cancer. A medical expert has confirmed that they were incompetent, careless and committed medical malpractice. John Reigert, father

Went to urgent care for stitches in my middle finger. They wouldn't see me and told me to go to ER…read more ER just stitched it. Not sure why this urgent care facility is her for if they can't care for basic care. DO NOT WASTE YOUR TIME. GO TO A DIFFERENT URGENT CARE FACILITY!!!!

Wouldn't recommend going here for a couple of reasons. I visited this UH urgent care on 5/28/2024…read moredue to hurting my back. First, I've never seen an urgent care that won't see a patient if they haven't met their deductible and they require you to pay the full cost of the appointment up front if you haven't met your deductible. Which for me this wasn't a problem because I've already met my deductible, but I saw several people come in and struggle with this issue and this could be especially problematic if you have other claims pending where you may essentially end up overpaying your deductible then fighting for your money back. However, my main concern as the results of my X-ray came back in MyChart while I was waiting for the nurse practitioner to come back. The X-rays showed a mild case of an issue that could get worse if untreated, but the nurse practitioner came back and told me everything looked good. When I asked her about it she said I'd need to show her what I was looking at as if she didn't even read the results in detail. Then the nurse practitioner told me to follow up with my PCP, but it's troubling that if I wouldn't have noticed it I wouldn't have known about it. Would definitely avoid this location and go to another hospital systems urgent care.