The mobile van and the phlebotomist were all great and I like to give blood to help others out…read more The reason for the 3 stars is not because of anything to do with the process or my experience of giving blood, it's because of the constant barrage of phone calls to give more blood. I block the number ever time and I still get 2 or 3 calls a week from different numbers. It's ridiculous and just short of harassment. STOP the spam calls Vitalant...

First, my appointment was on time and everyone was friendly at St. Peters Lutheran…read more I have given blood before and have never had an issue with either arm. I chose the right arm, though either was available for use. She did not even look at the other arm if she thought it might work better for her. The phlebotomist was not capable. I should have known when she asked 3 separate colleagues if her "marks" on my arm were good. After turning my arm up/down/sideways etc...after my "poke" she asked the colleagues again what was wrong. I assume the staff has adequate training? Ultimately, my right arm is 3 shades of deep purple and my intended donation was not completed. I'm disappointed with Vitalant.

Great place!! Great people courteous .... professional they a great crew wouldn't go anywhere else…read moreclean place fast efficient!!! All around. Win win!!

Love this place! People are so nice and caring! Very clean and quite and well kept,best place to…read moredonate!

Been coming to the Longmont location for over 2 years now. The donation process has gotten a lot…read morebetter in that time. Instead of long wait times to get started, you can pretty much sign in and be seen within 5 minutes. The staff is incredibly friendly. Once you get settled, they're always checking in you to make sure that things are going well. If any questions are needed to be answered, they are able to do soaks if not, they will find someone who can within minutes. I enjoy coming to BioLife Longmont and can see me continuing to do so for quite some time. If you're considering donating plasma, this is the place to go.

If your black don't come to this location they treat like your time isn't as important as everyone…read moreelse more than once after they seat me in a chair that will seat people after me and they quirks stick them first making my donation longer then those who came in after me can't wait till I find another center to donate at again if you black don't come here

The manager Mika was cold, and rude. I filled out my paperwork on the phone app. She asked for a QR…read morecode, I've never received a QR code before. I didn't have one in text or in my email. I used their app and their form. I was pretty sure the QR code went to her/the office. She didn't look but said it didn't. I searched the app for the code. I found out later the code is sent directly to the office. So it was within her system. It was also part of my donor card which is a scan code, like a supermarket code. As a manager she should know that. My time was wasted.

1- Staff's ubiquitous nose rings and tattoos are a big turnoff…read more 2- Some techies are unable to locate a blood vein. 3- I detest the clickbait promotions, esp those that say "No Catches!" and then the fine print lists a half-dozen catches. 4- Look up the salaries of Vitalant's board of directors sometime. They're in the multi-millions of dollars. Not hard to justify when Vitalant's overhead costs are pretty small, due to unpaid donors, lowly paid and unqualified staff. and even not having to pay rent for many locations that are donated (libraries, churches, etc.) 5- Someone needs to investigate and audit this so-called "non-profit."

Employee attitudes were mediocre at best. I didn't receive the rewards that I signed up for. Still…read morehas not been resolved after 3 phone calls.

I have been donating blood since my 20's. I am now 76. I donated on March 13, 2025. I just…read morelearned today that I do not qualify for the tshirt promotion that they have been plastering all over Facebook and phone messages. Why? Because I did not donate my blood at their Vitalant building. What a crock of crap. I donated at a blood drive that they held at Kaiser on Franklin. Blood is blood and I should be getting the Shananigans tshirt. This is not a way to treat your blood donors. You are not the only blood donation center in Denver. Treat your donators with respect.

Nice and caring people. They do a fine job…read more However it is not called Bonfils. It's called Vitalant Blood Donation.

I used to LOVE the staff at Bonfils and their website was amazing to utilize. Then...Vitalant…read moreruined it. The employees are more stressed, which doesn't help giving blood. No working website (I was just on it). Everytime I try to book an appointment it pops up as UNAVAILABLE, yet they keep calling me to "help with the shortage". Makes no sense and frustrating. I normally donate every 54 days! It's been months...4-5 since I've donated and I can't get in. I asked them to stop calling me. I try! Why can't they go back to Bonfils? It was smooth then....

I've gone to CSL in Arvada on and off for about 7 years. I've also donated at Biomat and BioLife at…read morevarious times over the years. They all have their pros/cons. Let me first say that Robert, who works at CSL in Arvada has ALWAYS been friendly, professional and kind and does a great job. He's been there for years and is my favorite staff member of ANY of the donation centers that I have ever been to. I just started going back to CSL and both Robert and the manager (her name escapes me) both remembered me after having not been going there (going somewhere else) for the last two years. So, that is a major PRO and both of those people deserve kudos for that level of service to a previously very loyal donor. They both get 5 stars...hand down! Also, a positive is that CSL updated their plasmaphoresis machines a couple years ago and the newer ones (Rika) are much faster than the older ones and the filter doesn't clog like on the old ones which slows down your whole donation process, so the new machines definitely decrease your overall donation time...that is also a huge PRO. I can usually get through my full donation (over 800 mL) in under 1/2 hour. The older machines (still used at Biomat) take me about 50 minutes on average and can clog in the filter which slows is down even further. Here is why I only give CSL as a whole 3 stars: CSL still has the same issue they've always had...no designated front desk staff to answer the phone and manage the new donor process and too few people doing screenings to keep the line moving at a steady pace. So, instead the screeners and/or nurses have to do their job AND float back and forth to the front desk to answer phones, do walk ins, manage new donors....and you can see/feel the stress they are unnecessarily placed under to handle all of that as well as the stress for return and new donors who have to wait...and wait...and wait, sometimes for unnecessarily long. Every other donation center I've ever been to ALWAYS has at least one if not two front desk staff at all times. There is no reason CSL can't, too....for the love of god pay them more if you have to...it is highly unprofessional for a medical center of any kind to be run that way. I'm sure that has less to do with the staff who have been loyally doing their job there for years and KNOW full well the limitations and stress this system places on all of the staff, and more to do with corporate BS preventing this place from paying more and getting a few QUALITY front desk staff. So, no criticism of the current staff...but total criticism to CSL corporate....DO BETTER! My last criticism is the occasional screener (not all of them, but some) who takes WAY too long to do a simple screening while everyone else in line is pulling their hair out in frustration while the screener and donor chit chat for 10 minutes. It should only take about 4 minutes per donor to do a simple screening, and I've seen the occasional screener take twice that long on every single donor or longer...which means if you're the 8th person standing in line, you're going to wait an extra 30 minutes just to get screened. Of course, how bad of a problem that is depends on how busy it is and since CSL does a walk-in only, no appointment system you may walk in one day to no line at all and get through pretty quickly and another day to a line that goes out to the door. That can be very frustrating because you can't plan your day around not knowing how long your total donation time will be. That being said, a huge criticism of BioLife is that they DO use an appointment system but they don't limit the number of people who can sign up at any given time. So, you show up on time for your scheduled appointment and you're still the 10thh person in line and it takes just as long...if you're going to use an appointment system, then LIMIT how many people can sign up in any 15 minute time slot. Otherwise, what is the point???? If that time slot fills up, then you have to sign up earlier or later and that will spread people out enough so that the line doesn't get too long. I HATED that about BioLife. Go read the reviews for them and you'll see countless reviews stating that criticism.

I had left the former negative review, but that was truthful, about this donor location. I actually…read morereturned twice after that review, and it seemed the manager lady had some sort of vendetta-- maybe she was angry at my truthful review. I'd advise NOT going to this location to donate. The RNs are good, most of the staff on-site are nice; some phelobotomists ARE NOT so be careful to avoid those (see my first review). The Manager seemed to wait until my donation was completed, had already promised to provide $75 for my last promo donation, but only provided $68, so she didn't follow through, and this was twice after I had asked her directly. All I know is I'd Not recommend this donation location or try BioLife. Avoid this location. Avoid this place altogether and go to BioLife.

Awful! Don't trust them . Only talk to a manager. I got ReeceUnfriendly and unprofessional. She…read morelied multiple times contradicting what managers have told me personally. When I confronted her she double down and said "It's always been that way." Although I was there for almost 3 hrs. Everyone EXCPET Reece was professional.

For the most part, my experiences donating here have been really good. I used to only trust Noah…read moreenough to poke me but the staff now is really competent, confident, and comforting. I talked to TJ yesterday and he was really funny and good at what he does. The nurses here always follow up with me after a bad experience (pull being too fast, needle moved around too much, etc.). They provide me water and a snack after appointments like this, and have even called me around when I said I'd be home to see if I'm feeling better. You can't teach someone to care truly care about their clients like this, so it's amazing they hire people who are compassionate and just good. The only catch here is the wait time, but that's to be expected at any plasma center you go to. You wait when you donate plasma, blood, an organ, whatever. I don't mind it and I take the wait into consideration when scheduling my appointment time, which I am thankful people do here. I have been to other centers and even with a similar line, it takes significantly longer because they do not schedule staff according to how many people will be there, as they have no idea. Another thing: coupons are personalized and sent to your email now. If you are returning, you'll get one for extra pay after about 4 months. The staff was not able to tell me that. If you want to know specifics about pay- speak to a manager. The staff does not know about these things and has assumed and given me wrong information.

Staff is very friendly and informative. Makes sure you comfortable. Process does not take very…read morelong, and they make it as painless as possible. I like the feeling of helping others and with their blood mobile that comes to Windsor, it makes it very easy to make appointments around my schedule without the drive. I like that they text me when my blood is being used. Gives me a great feeling and glad I donated for that person in need.

Super nice people here! Donating blood is crucial to help many people, if you are willing and able,…read morethis location is professionally staffed and comfortable. And when you finish, they have snacks!