My first solo visit to a service center- generally I was accompanying someone...I drank coffee and ate the snacks and judged while the car was attended to... lol... but this time I had to listen, ask questions.... I don't believe I asked any though .. hmm ...Samuel made it easy. He was the service expert assigned to me. The car was checked and it was up for its 5 year annual maintenance. He explained all the things they were going to need to check, gave me a detailed list so I really didn't need to ask specifics. He also explained the process, the time it would take and that I will get updates on my phone. I had just gone there for oil change and thought would be back in 30 min, but this was going to take time. I was wondering what to do and was offered a shuttle service to get home and back again. The total charge with all checks, servicing, oil filter, etc came up to close to $1800. Later found out that they have a movie theatre set up with recliner chairs and everything, and you can wait while watching a movie- thats soo cool. Well, I couldn't benefit from it but anyone out there planning to visit for a service that could extend for a few hours- know that they have a theatre with popcorn cool drinks and everything.... There is a dedicated toddler play area as well. Full inspection and maintenance was done in the time committed and I got a video, detailed inspection message , cost incurred , and recommendations right to my phone. Was little bit disappointed with the car wash though. There were visible car wash stains which I noticed when I took out the car at night. Other than that, I was pretty satisfied and would give a shout out to Samuel and Shannon. Good overall experience. read more

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DO NOT GO HERE. I'm a first-time buyer, and I don't give a DAMN -- I'm taking it there because people need to know how this place operates. The finance manager, Manuel, never told me the add-ons were optional. He just kept sliding paperwork for me to sign without explaining anything. The day after I bought the car, I told them I didn't want the add-ons. Instead of helping, Manuel and Destanny gave me the complete runaround. Every single person in finance refused to assist me. I had to contact my lender directly to get the add-ons removed because I refused to deal with anyone at this dealership after how they treated me. My lender confirmed that optional add-ons can be removed even after signing -- they are NOT permanent. Destanny also tried to push the newest Corolla on me even after I clearly said my budget was under 25k. She ignored my budget completely. When I said I couldn't afford the unnecessary add-ons, she told me to "bring the vehicle back altogether." The vehicle isn't the problem -- the add-ons and the dishonesty are. I don't care who reads this: take your hard-earned money elsewhere. This dealership does not respect first-time buyers, does not disclose optional products, and does not help when you try to correct their mistakes. read more

I traveled from San Diego to Houston to visit my mother-in-law and happened to find an excellent deal on a Toyota Tacoma TRD Off-Road in exactly the color I wanted at Keating Toyota. Since I spend a lot of time vacationing in Oregon, I decided it was worth buying the truck in Texas and driving it there. Overall, the buying experience was outstanding. The only challenge came later with the Oregon title and licensing process. That's where Jessica in the title department truly went above and beyond. She patiently walked me through the process, explained how everything was supposed to work, and when an unexpected glitch came up, she stood by her word and worked hard to make sure everything was resolved. In today's world, it's easy for people to say, "Sorry, there's nothing we can do," or not follow through on what they promised. Jessica did the exact opposite. She took ownership, fought to make things right, and delivered exceptional customer service from start to finish. Keating Toyota should recognize how valuable Jessica is because employees like her build trust and earn lifelong customers. Thanks to her dedication and professionalism, I wouldn't hesitate to buy another vehicle from Keating Toyota again and again. read more

False Advertising, told me the car that I wanted was on the car lot of Keating Chevrolet on 1100 I 45 S Conroe, TX. I uber there and of course the car wasn't there. It was at there other office way on the other side of town. The sales person Jasmine text me the details and needless to say she disappeared and two other managers tried tell me I needed some other car. If your black don't bother going there lies and more lies, I am glad I didn't buy with them. Corrupt people. David and Jasmine get a life of truth social. read more

Very disappointing experience. I contacted the dealership about a specific 2026 Toyota Camry SE and was serious about purchasing it. I drove a long distance to the dealership based on the vehicle and pricing we had discussed. After arriving, I was told that the vehicle I came for was not available. I had specifically driven there expecting to see and negotiate on that vehicle, so this was a major waste of my time. I then spoke with the sales manager, Matt, about pricing. Instead of simply discussing the numbers professionally, the conversation became argumentative. I felt like I was being challenged about how I came up with my target price rather than being treated like a customer who was genuinely ready to purchase a vehicle. I came prepared to buy, but the overall experience was frustrating and unprofessional. I would not recommend making a long trip to this dealership without getting confirmation in writing that the exact vehicle is physically available and that the pricing is still valid. read more

This dealership is very unethical and have no remorse after falsely claiming they had a car on the lot that they did not. The management here trains people to lie and lure people in and upsell them and in the process trap them into buying overpriced vehicles. I called them based on their web declared inventory, verified with them the exact VIN and that it is a car in the lot. I told them I was coming from a long distance (1.5 hrs away) away and will be bringing an additional driver so we can purchase the car and drive back. Once I arrived at their dealership I was told the car has been sold within the last two hours. While I was texting them throughout about how far I was. I also asked them if there is a way I can guarantee that car will not be sold and they simply said "just come to the dealership". Then at the dealership with a straight face and no remorse, they tried to sell me over priced vehicles I was not interested in. Their modus operandi is to over price the distributor installed options by 4X and rip off unsuspecting folks. They should be reported for their practices to both Toyota management and other relevant organizations for consumer protection. read more

Called the dealership Monday right before leaving my house and was told the vehicle was available. Drove an hour to get there and was told it sold Saturday two days prior. Not sure how to prevent this from happening again maybe ask to FaceTime and prove the vehicle is indeed available. Never again Keating turds! read more

Get ready for a gaggle of Dealership reviews. On this day we hit 5 different dealerships, test drove 3 cars, and this was a the second attempt for a Toyota dealership as well as our last stop of the day. Oddly, The Toyota was the only car we were not able to test drive in either dealership we visited. Keating was by FAR a nicer dealership than most we visited this day. It was VERY busy on a Saturday at 2p. They are located a little bit away from all the other things, and has a spacious lot. It's a new looking axe, well kept. It is currently surrounded by construction, so that's a bit of a nuisance, but not their fault. Expect some way finding issues.until that clears up. We were greeted at the door and escorted to the wait area. They don't have any table or spaces available for customers, so we waited a wee bit for service. It happens, first come first serve. 15 minutes later we were sat, and as we tried to converse with our salesperson, we were constantly interrupted by the customers on the other side of the privacy wall. Our sales person was apparently juggling more than one set of customers. This became more evident and aggravating the more it occured. Once we discussed what we wanted to see, our person had trouble finding the model we wanted in their inventory system and went back and forth a few times, saying he'll be right back. After another 25 minutes, he came back to let us know that they did not have one on the lot. Overall, I feel like that could have been a much faster and easier process. I would've appreciated a quicker understanding of their situation rather than a longer stay twiddling my thumbs and 45 minutes of no productive activity. I understand it gets busy and people want to make a sale, but a smoother intake process is clutch. And don't come grab us off the lot just to leave us at a table while you help other people. Finish with them, then take on more. Neither group is getting the best service the way it's being done. You could call ahead as well, but I had expected them to have at least one of their flagship hybrid RAV4 models available. My mistake. Nice place, maybe go towards opening, it might be a better experience. And check their inventory before the journey. Long drive to not have something to test drive. read more

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aution! Be extremely careful buying from this dealership. I found a vehicle I liked in the color that I wanted. The price was advertised and was close to what other dealers were advertising. I was upfront and told the salesperson that I would not be interested in any additional care packages or extended warranties; I would only pay for the price of the vehicle, their doc fee, state taxes, and registration. Even so, the salesperson was adamant that he was required to offer the care package, so I sat through his presentation anyway. After a severe guilt trip, he finally passed the paperwork over to financing with a very helpful hint: "Be very careful in financing and watch the numbers closely because he will add the package even though you don't want it." I have top-tier credit and had a down payment that was well over half the value of the vehicle. The finance guy sat me down and was sugary sweet, fast-talking, and tried to learn as much about me as he could while he was printing the paperwork. Again, he tried to sell me the same $7,500.00 care package that the salesman had already tried to sell me. I told him in no uncertain terms that I would not be buying any additional care packages, VIP service, or extended warranties, and that the price on the sheet was all I was paying for the vehicle. He presented the paperwork with the correct numbers, and I looked them over. They were correct, the payment was correct, the length of the loan was correct, and the rate was correct. This is when it gets very interesting and borders on fraud. He looked a bit confused and said that the care package was already on the vehicle, and that if I simply paid $200, I would keep all of the perks that came with it. He reprinted the paperwork and asked me to sign. He tried to distract me with conversation, quick movements, and shuffling of the documents. However, I insisted that he give me the packet and found the finance page again. The payments had gone up well over a hundred dollars a month, and the term stretched the payments out for another year. This guy had reprinted the paperwork, added the $7,500 care package, and tried by sleight of hand to get me to sign it. I couldn't believe that I was buying a brand-new, sixty-thousand-dollar vehicle and that I had to catch a con artist's sleight of hand. I was livid. I told him to take it off, don't say another word to me, and print out the correct paperwork or I would immediately walk out. I was disgusted. If I hadn't been hyper-vigilant, that dealership would have scammed me out of $7,500 financed over 7 years. I could have signed the paperwork, walked out, and only found out later. It would have been difficult to prove that I had been scammed--after all, he would have had my signature. Long story short: you cannot trust them. As an aside, I had them evaluate a possible trade, and they stole an item out of my car. It was right there in the picture of the appraisal that they showed me, but gone when I got back in the car. Just a bunch of thieves. read more

Service of family member's Toyota was excellent. Their costs were reasonable. Disc brake replacement was excellent.

Keating Toyota The head manager there so rule, we didn't agree on the price. So we left the dealership the manager run out after us and screen and yelling at me and my kids at least 30 minutes and talking trash, . So unprofessional. I read a lot bad reviews about this dealership but never experienced any like this in my life. We have right to go negotiate if you we don't meet what you don't have to sale you don't have to so unprofessional about this. I never meet one unprofessional manager like this in my life . What is the deal? I Would never came back to this dealership again. I am writing to submit this review, which occurred in December 2026, but was still pending in my inbox. I am now sending it to you. read more

My wife brought our 2018 Avalon in for a "tune up and routine maintenance". She spoke with the "service advisor" which is a function they don't really perform. When she was called to pick up the vehicle she was provided paperwork to sign. They do a 12 point inspection report that said the lower control arms need to be replaced, but brought it two other places that said they don't need replacement and we have no symptoms with the car either. They said they did tire rotation, but the tire I marked was in the same location when all was said and done. Also, charged $200+ for wheel alignment when there was an active sale for $89. When I pointed this out the mgr said he would honor the sale price but never provided the credit to my card. BEWARE!! read more

Oh where do I began. I had a very disappointing experience at Keating Toyota that went on for about three weeks. I was working with a salesperson named Mo while trying to buy a new Camry for my daughter. We looked at several options, and after a week I picked one. When I brought my daughter in to test drive, she decided she wanted a black one. I negotiated a price of $26,000 out the door for a new black Camry. Mo even texted me earlier saying he had sold a brand-new Camry for $25,000 out the door the prior week, so I was negotiating for the same kind of deal. He told me a new shipment was arriving Monday and that he'd hold one for me in the back. When he called to say the car had arrived, I went in -- only to find out he was trying to sell me a used Camry with 22,000 miles on it, claiming it was "new off the truck." The car had scratches inside and out, wax stuck in the cracks, missing seatbelt clamps, no floor mats, a cut in the carpet, and a loose back seat. When I pointed this out, he was caught in his lie and then had the nerve to say, "I can get you a good deal on this car." At that point, I said goodbye and walked out. I went to another dealership the same day, worked with an honest salesperson, and got a great deal -- no games, no lies. Keating Toyota and Mo were completely dishonest and misleading. Save yourself the headache and take your business somewhere that values honesty and integrity. read more

For full review, visit Keating Toyota's Facebook page, as this platform only allows a minimal number of characters. Keating Toyota - Deceptive, unethical, and illegal business practices. They listed a car for $23,394, but once inside, presented a contract for $26,100 containing hidden "finance fees." That violates the Truth in Lending Act (15 U.S.C. § 1601 et seq.) and Texas Finance Code §§ 348.005 & 348.102, which require full disclosure of finance charges. They claimed a service contract was mandatory--a direct violation of Texas Occupations Code § 1304.006, which forbids requiring a service contract as a condition of sale or financing. When we refused, Calvin Redmond ended the conversation, saying we couldn't buy the vehicle. Andrew Haines then contradicted himself, saying first the lender required it, then the dealership did. Those are lies and violate Texas Bus. & Com. Code § 17.46(b)(12) of the DTPA. Their tactics amount to bait-and-switch advertising, prohibited under § 17.46(b)(9) and the FTC Act § 5 (15 U.S.C. § 45). General Sales Manager Luis Toledo became defensive when confronted the following day. He removed the illegal contract but refused to revert to the advertised price, citing an "advertising fee" instead of the earlier "finance fee." Under § 17.46(a) and (b)(12), those shifting explanations are false and misleading. The honest numbers were: Price $23,394 | Tax $1,462 | Fees $1,227 | Amount Financed $20,083. Instead, they inflated it to $22,958.43--an unlawful markup violating TILA, Texas Finance Code, and DTPA § 17.46(b)(11). We will be filing complaints with the Texas Attorney General, FTC, and Texas DMV Enforcement Division for these violations. Do not buy from this dealership. The deception here is deliberate and systematic. read more

To Whom It May Concern, Last week, I accompanied my daughter to purchase a vehicle at Keating Toyota in Manvel, Texas. Unfortunately, our experience with the salesperson, Boss, was extremely disappointing and stressful. My daughter clearly communicated the model and color she wanted. Although the black vehicle she preferred was not in stock, instead of providing helpful information about availability, he dismissed her question and continued to push her toward purchasing a white vehicle. He also repeatedly pressured her to purchase a window tint package. Despite both of us stating multiple times that she did not want or need tinted windows, he continued to insist he would "throw it in for free." However, when we reviewed the paperwork, there was a $2,500 charge listed for that same package. When I questioned the charge, he removed $1,000, but we should not have been charged anything for something we were clearly told was included at no cost. Additionally, my daughter asked about financing for 84 months, and he refused to even explore that option, stating he "didn't want to push it," instead securing a 72-month term without properly discussing her preferences. There were also moments where his tone and behavior were inappropriate and unprofessional. When I stepped outside to speak with a tow truck driver regarding my daughter's previous vehicle, he followed me and sternly instructed me to return inside. His manner was controlling and disrespectful. Even as we were leaving, he aggressively tried to pressure me into coming back the next day so he could "help" me purchase a vehicle, despite me clearly stating it was not in my budget. The overall interaction felt rushed, dismissive, and intimidating. I spoke with a manager that day to express my concerns, and when I returned the next morning, another manager appeared to dismiss my complaint entirely. This experience felt more focused on securing a favorable customer survey than on providing honest, transparent, and respectful service. Purchasing a vehicle should not feel like a battle. I am requesting that this matter be reviewed seriously and that appropriate action be taken to ensure other customers do not have a similar experience. read more

The negative Yelp reviews are true. They will do what they need to do to make a sale even if it's immoral. Don't fall victim to it. Be willing to walk away. read more

Your husband leased a Toyota Tundra in November 2024 at Keating Toyota (Manvel, Texas). Later you discovered: ~$11,000 in additional products/services were added. Two service contracts were included that you were not aware of. One was $1,400 (they offered to cancel). One was ~$6,300 for "anti-theft." You believe it was electronically signed with the finance manager's name. The total financing became $67,943 with Toyota Financial. read more

We went there to look at the Toyota RAV4s. The salesman showed them to us but none of them applied to us. He said a truck would be arriving soon with one that would be good for us. When it arrived it was filthy and dirty. We checked it out and thought it may be allright. We had arrived at a price of around $37,000 "out the door". When financing finished with it the amount was $60,000. Warranties and other "miscellaneous" had been added that we had not agreed to. We drove it home and we inspected it further and it had etching or deep scratches that looked like acid had attacked it. We brought it back for them to fix them and an hour or so later they come and said it's "fixed". We drove home and checked it again and they had not taken the scratches of, so we went back and I told the salesman that we did not want the car or anything from Keating read more

Recently I purchased a truck from Keating Toyota. I can't say that I walked away feeling like I got a fair deal. If you go in thinking you can get a fair price with the dealer discount and the $3000 rebate, be careful. They basically use that to get people in, but in reality they bump up the cost of the vehicle and say they are offering a $2000, $3000 etc. vehicle discount. Regarding the $3,000 Toyota rebate, that also is deceptive. I went in with a pre-approved loan from my bank, but they try very hard to convince you to go with their financing, this is so they can get a cut of the money from your loan. You can't get this rebate if you use Toyota finance, the sales guy won't tell you this, my sales guy didn't. Negotiate your final drive our price without the rebate if you plan to use Toyota Finance. The Finance office is where you get screwed. They don't explain all the numbers, unless you ask. Even when you ask and they explain, they are not through and the numbers are not straight forward. They don't make it easy. It's like trying to make sense of your telephone bill. If you must buy from here, make sure to ask them to explain all the numbers. If it doesn't make sense, be ready to walk out. There are lots of Toyota dealers in and around the city and beyond. read more

Keating Toyota - Location of Keating Toyota - Car Dealers Near Me - Manvel, Texas

This was one of the most frustrating car-buying experiences I've had. Before visiting the dealership, I had a clear phone conversation with both the sales manager and sales representative regarding the price of a specific vehicle and the value of my trade-in. Those numbers were confirmed multiple times. Based on that agreement, my wife traveled over two hours so we could finalize the purchase together. When we arrived, the terms changed. While the base vehicle price appeared correct, the add-ons and trade value were not. What followed was a prolonged negotiation where numbers kept shifting after we were repeatedly told they could not change. At one point, we were told that call recordings showed the trade value included tax savings--something that was never discussed--and those recordings were not provided when requested. As someone who values honesty and follow-through, this experience was extremely disappointing. Customers should be very cautious and insist on written confirmation before making the trip. read more

I don't usually leave reviews, but my experience with the General Sales Manager here was disappointing. I initially came in to sell my vehicle and possibly purchase a Tacoma. I worked with my salesperson, Rod & Francisco, and everything went smoothly from the start. He was professional, helpful, and respectful throughout the process. However, once I stated that I was not purchasing that day, the situation changed. Rod involved the General Sales Manager (I believe his name is Luis or Toledo), and that's where the experience went downhill. After sitting at his desk near the main area, he asked a few questions about how to move forward, then proceeded to slam energy drinks while visibly shaking and eating two Chick-fil-A sandwiches directly in front of me. I found this extremely unprofessional and rude, especially when dealing with a customer for the first time. Once he realized I was only interested in selling my vehicle, his attitude completely shifted. He became pressuring, dismissive, and rude, to the point where it felt like he no longer wanted my business simply because I wasn't buying that day. To make matters worse, I was seated next to another couple who were complaining about the same treatment--they were also being pressured and made to feel unwelcome because they hadn't decided to purchase immediately. The sales staff seems to carry a good reputation, but unfortunately, upper management severely tarnishes the experience. This dealership is not what it used to be. I would strongly recommend choosing to do business elsewhere. read more

Melvin did a excellent job , he is nice , kind and professional . Highly recommend him to anyone need a new or used car read more

Keating Toyota - Car Dealers Near Me - Manvel, Texas

Run, don't walk! Incompetent and ignorant! Horrible service, just save yourself some stress and time-consuming phone calls. No one cares. It looks like I was begged to give a great review from the beginning of my car purchase, no one was able to actually earn it. read more

Beware of warranty policies automatically included on your contract. I did not read the contract as well as I should have and thats on me. So I am warning everyone else, read the contract for items added on that you.did not sign up for. My signature is in the contracts and title work but when it came to the warranty docs my name was conveniently added electronically. Had those been with the papers I signed i would have refused the warranties and saved some money. I was able to cancel one of the policies for a refund that I am expecting to be applied to my loan. We will see if that happens and how soon. Trying to get a second policy canceled but was told that it had sales tax and could not be canceled. ??? If I buy an item and return it and I paid a sales tax that gets refunded as well so I am not sure that that doesn't apply to a warranty cancelation. I will not buy from this dealership again. If their management wants to reach out to discuss the situation I will be more than happy to discuss. I have reached out to a finance Mgr via email and have not heard back. Also left a voice mail this morning to the Finance Director.​ read more

I would never count on this dealership for anything they are untrustabe. They are liars. They manipulate you managers work together to win your trust and then flip the script on you. Send someone in hiding and changing numbers they do not keep prices on the car so they can lie to you about it against i would not recommend. I feel like I got robbed twice when I bought my truck and I got lied to about all the stuff that the truck was supposed to have would not recommend not even for an oil change. They sold me dent insurance. I got a dent they said it's not covered so that's another lie. The general manager told me I would not recommend anyone in this dealership. They are all full of lies and then block me from the apps when I told them trust me if you want an honest deal go to Baytown Community Toyota I regret not going back there read more

From 1/17/25 -I called ahead and asked that a sales person be ready and which car I was coming to buy, when I arrived I was met by David within 10 minutes of being there. The dealership was busy on a Friday night. I bought a used Mazda CX-50 suv from David Jackson at this location he was helpful and answered all my questions and got me in and out in a quick time manner upon my request, AL in finance was also awesome and funny . The dealership is very clean and looks brand new, there's a huge waiting area near the service side with comfy chairs with charging plugs at bottom of the chair, and an enclosed small child play room, nice restrooms and a small cafeteria area and a small store in rear of dealership on the left side of showroom floor there's a second seating area with a tv. Right when I went to leave I noticed a part on the window trim had been damaged in the car wash since I test drove it. David spoke to a superior and they ordered the part and it will be installed later. They also gave us gift cards to cafeteria bc it was dinner time and we were just starting to work on a car deal! Everyone at dealership was helpful and nice. 2/19/25-We visited the dealership today for a quick service on my car service side got the car in and out quickly, also my mom looked at a Toyota sienna and Andrew helped her look at the van and then helped me correct a digital feature with my car all the people inside and service are super helpful also and completed what I needed them to handle! This dealership will always hold a special place in my heart my brother passed away 1/24/25 right after being with me at this dealership to buy my car the people at the dealership nor my sales know anything about this but are so sweet when I have had to visit. Thank you for just being amazing every time we've been. read more

Keating Toyota - My brother and I and my new car! - Car Dealers Near Me - Manvel, Texas

Please avoid this dealership at all costs. Chase Baxter and the sales manager are slick crooks. I'm fighting to get my $500 deposit back after finding out they tried sneaking in $1,000's into the deal. Went to BBB website and found out that's a tactic they use with a lot of people. BEWARE! read more

UPDATE (9/2/25): The dealership called and told my husband a check was written and for him to pick up today. Seems there was an error in communications. We do appreciate Keating for reaching out and the manager came through with a check. Maybe with proper training, customer service can improve with their sales department. The management team needs to monitor the used car mechanics more closely on their repairs. -------------------------------------------- YOU'RE BETTER OFF AT ANOTHER TOYOTA DEALERSHIP! WORST CUSTOMER SERVICE! I recommend reading ALL reviews on ALL platforms on this place and BELIEVE THEM. We gave Keating a try regardless of the negative reviews and wish we had gone to another dealership. The "certified" used cars are not inspected properly and sold my kid a car that leaked oil. They told her that was normal because it was an older car. They offered to exchange the car for another one, and the one they had in mind was sold to another customer. Since we weren't getting anywhere with the salesman or the manager for repairs or exchange, we used our own mechanic and spent roughly $300 to get the repairs done which was mainly an oil filter they didn't replace. We explained what happened to the manager, and offered to reimburse us. Still no check in the mail. The salesman, Jonathan, blocked us from contacting him. I didn't really believe in crooked used cars salesmen and managers until coming to Keating Toyota. I don't recommend this place AT ALL. You're better off at a more reputable Toyota dealership. Shame on you, JONATHAN TYO. read more

Do yourself a favor and go to an honest, reputable dealership. I was shopping for a vehicle for my daughter and was assisted by a salesperson named Kai. He showed me two vehicles, and I expressed interest in one. I clearly communicated my bottom-line offer, which the sales manager declined -- fair enough, so I left. However, Kai called me over the next two days, going back and forth on pricing. He eventually asked if I would return and complete the purchase if my offer was accepted. I agreed. When I arrived, no one could find Kai, and I was told he had to leave suddenly due to an emergency. Another associate stepped in to help, but after making me wait for nearly an hour, he returned and said the sales manager had responded to my offer with a firm "hell no." At that point, I left again. For a dealership of that size, I expected a much higher level of professionalism. From the disorganized communication to the lack of respect for my time, the experience was disappointing. To top it off, when I first arrived at the dealership, a couple was arguing with their sales associate. The woman turned to me and said, "Don't do business with them -- they lie." In hindsight, I should've listened. read more

Update: management finally reached out and was very responsive. Tina helped me get a charger. I came in on a Thursday and Alex was able to stay late to help me finalize my paperwork for a used Chrysler Pacifica hybrid plug in. The car didn't have a charger so the manager on duty told me he would send me a charger instead of reimbursing my uber ride to the dealership. A week later and still no charger, Khan (used car manager) told me he would call me at 9pm with an answer on the charger (either he can find it in the shop or buy me a new charger). I waited and waited and he did not call me to update me. I would've given them a better rating if they were more responsive. read more

After test driving with David, he took us to Shawn Nawaz' office to discuss pricing. We agreed to a price of $39,038.00. He shared that it came equipped with an APEX GPS. We told him we did NOT want that. Shawn told us they were installed on every vehicle since Covid & they don't know where they are hidden in the vehicle & thus not removeable. He also said there was no cost to us. We said we wanted to pay cash, but Shawn said we would get two years of free maintenance if we financed (this was also a lie), so we agreed to finance. Shawn printed a sale contract for us to sign. When looking at the right side of the agreement, I noticed the finance charge was really high for being quoted 6.99% financing. He explained that wasn't important since we said we would be paying it off quickly. He redirected our attention to the left side of the paper & said that was the 'important side', as it had the purchase price. I asked for line 13 for $2,920 to be explained. He stated it was tax, title, license, fees, etc. At NO TIME did he mention there were any additional charges for the car above the price of $39,038.00. Once we signed, he said the finance dept would discuss our warranty options. We were given many warranty options, none of which had any pricing. At the bottom was a handwritten number of what our monthly payment would be with the options included. We agreed to the bumper-to-bumper warranty, but declined the rest. While not rushed through the document signing, never at any time was it pointed out the amount we were actually financing. There was no breakdown of ANY costs. Once we got home, my husband started to scrutinize the finance paperwork feeling that numbers didn't add up to what he thought they should. He discovered that we had actually paid about $9,000 more than we expected. We returned to the dealer. Michael printed out a piece of paper (a near duplicate of what we had signed) showing us about a $9,000 difference between what we thought we paid & what we actually paid. He asked if anyone had explained that to us as he pointed out line 14 'dealer adds'. We told him NO! We asked him to explain what those 'add-ons' were & he said 'it was for tinted windows & stuff'. We asked for a copy of that paper & he refused. He offered us $3,000 back against the contract & we said that was unacceptable. Michael said we could come back Monday & speak with Shawn Nawaz. Returning Monday, we had to wait another 1.5 hours before they would see us. Shawn came in complaining they had lost money on our trade in & he didn't feel obligated to return anything to us. We accused him of fraudulent practices & stated the paper we signed didn't list any amount for line 14 like their copy did, & the amounts on line 13 were different as well. The finance charges on the right side had also changed drastically. He pointed to the sheet we signed on the right side at the bottom that showed an "unpaid balance" of $45,698.01 & indicated we had agreed to pay that for the car. We let him know that neither himself, or Michael had said ANYTHING about any additional costs above the $39,038 we had agreed. Shawn pointed back to that number, said we signed it & that it wasn't 'his responsibility to point everything out'. We also noticed that line 13 which was $2,920 on our signed copy was only $541 on their copy. When asked about the difference, Michael stated that was actually for 1 year of APEX GPS, (which we had been told wouldn't cost us), & that the $541 was the title, transfer, etc. We again asked for a copy of their internal paperwork showing that $8,980 difference under line 14 & line 13 differences, & they refused, so we took a picture of it for proof (attached). We feel strongly these show deception on the part of Shawn & the dealership. Shawn left the meeting & we continued to talk to Michael who agreed to refund us just under $4,600. We accepted. We also found out Ben Keating owns APEX Protect, the GPS installed. A nice high profit item they force you to buy. read more

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Paid off car in February. Sent Title to some address I don't live at. Then says I need to go to the DMV to take care of it. Utter nonsense. read more

The OLD BAIT and SWITCH are alive and well at KEATING TOYOTA, ABSOLUTELY NO INTEGRITY! I'll preface this story by saying I had hoped my first experience with this dealership would be positive rather than negative. But here goes, I visited the dealership in good faith on 13 February 2026 to purchase a used vehicle for $75,000. It was my first time there, and my salesman was Mr. R. Skipper, and his manager was Mr. S. Young. While looking over the vehicle, I was told it had two keys and that the cosmetic damage I identified on the hood would be repaired. After three hours being there, we finally closed. As I was transferring my personal items from my traded car, which had two keys, I was awaiting Mr. Skipper to bring me the second set for the purchased car. After 5-10 minutes, I go searching, and I find him inside the dealership, about to depart for the evening. I ask him where are the second set of keys? He then tells me that, after 3 hours there, he was sorry, but there was no second set. He then proposes to make it right. I needed to pay half the cost of a second key, and the dealership would pay the other half. Obviously, I would not agree with this, and had I known from the start that the second set was missing, I would not have purchased the car. I made them aware at the beginning of my visit that I was not going to waste anyone's time with foolishness or, surely, any lies. Mad as I was, I was then promised that someone would contact me on Saturday, 14 FEB 26, to arrange a date for the second set of keys to be given to me and repairs to the vehicle. As you would expect, no one called, even after I called the dealership Saturday myself and left a message for Mr. Skipper to return my call. Ladies and Gentlemen, please keep my experience in mind before visiting this dishonest dealership. read more

Don't take my word for it stay clear of this place they are moral less, bait and switch experts who will do anything to get your money! They will not follow up with you and you will not be getting any refunds so don't give them a dime until all the paperwork is signed. You have to be crazy to ignore the reviews from the last ten years on yelp. Google reviews are fake! If you have already been a victim in anyway please reach out to me because I have attorneys that can get us paid! read more

Late yesterday morning I called Keating Toyota and asked if they had a 2026 Toyota Grand Highlander Hybrid Max my wife and I might test drive. I was connected to salesman Joseph who set up an appointment for my wife and I to visit and text drive a car he said he they had on their lot. He said he sent me the specifics for the car. After an hour long drive from Galveston my wife and I learned from a subordinant salesman who was sent to meet with us they did not have such a car. No apologies were received from Joseph for our two hours of wasted time and long drive. Beware of this dealership! They are unethical! read more

I live in FL and while searching online for a used FJ, I saw that Keating Toyota had a 2010 4WD with a manual transmission and a Clean Carfax. Since the FJ was discontinued in 2014, I'm talking about a vehicle that's 10+ years old. I was looking for a fun family vehicle that we could use to take the grandkids to the beach, fishing, etc. Note: The FJ doesn't have carpet so that's a plus! I also currently own a 2023 Tundra Platinum and have owned many, many Toyotas over the last three decades. Never had a problem with a Toyota dealer prior to this. Having said that, this was my first purchase of a Toyota vehicle sight unseen (online). I started texting with Lee about the 2010 FJ. Lee sent me a video of the FJ. The FJ was quite dirty in the video, unlike the pics on Autotrader, and had writing on the windshield and driver's side glass. Lee said the FJ needed to be detailed. In his video, Lee pointed out a scratch on the passenger side front fender and said they could take care of it. Lee said, "no real major scratches that I can see I mean outside of this..." I didn't have a problem with the scratch, the vehicle is 14 years old! I wasn't looking for perfection but I told Lee not to have the scratch repaired-I didn't want any paint work. Lee also told me "No we don't do that" when I asked about any paint work on the FJ. Based on the information I received from the dealership, I decided to proceed with the purchase. I completed the paperwork via email and signed more docs that were sent to me overnight. Yes, the docs included the words "AS IS" and I also signed a "Nothing Additional Promised-We Owe" doc and my wife and I joked that they do owe us the vehicle. Being that this was a Toyota dealer and they knew I was relying on the information they were providing to me in order to make my purchasing decision, I trusted them and signed the documents. The vehicle was then to be transported to me from TX to FL. When the vehicle arrived on Easter, I immediately noticed a damaged windshield and some serious paint work on the passenger side. I'm not referring to the scratch that Lee pointed out in his video or any other scratches; I'm referring to paint work on the passenger door that Lee didn't point out in his video. There was also primer overspray inside the passenger door. Was this vehicle in an accident? I texted Daniel Montoya within minutes of delivery and he said he would get back to me on Monday, he didn't. I ended up speaking with Terry Sinclair when Daniel didn't respond. Terry told me he appraised the FJ and it was "almost perfect." When I asked him if he noticed the paint work and the damaged windshield during his appraisal, he would not comment. It doesn't matter if the damage and paint work occurred prior to them taking the vehicle on trade or if they did the paint work; either way, it should have been disclosed. The age of a vehicle doesn't matter, damage and paint work should always be disclosed to the buyer. (I wanted to post the video to this review; however, there is a tag on the front of the vehicle and I don't know who it belongs to.) I contacted Toyota Motor Corp to see if they could provide some guidance, they assigned a case number and said they would contact Keating Toyota. To sum it up, Keating isn't doing anything for me. This dealership believes their contract is iron clad and that's what they're sticking to. I wanted to return the FJ to them or at a minimum be compensated for the loss in value due to the undisclosed paint work on the passenger side. In addition, the damaged windshield has to be replaced and my insurance won't cover it since it was pre-existing damage. In my opinion, Keating Toyota suppressed material facts about the actual condition of the vehicle. As a result, I have now experienced a financial loss. Being an out of state buyer, the dealership knew I was relying solely on their word. Pointing out a single scratch in a video and skipping over a damaged windshield and paint work is wrong. Trusting them has proven to be a huge mistake! Keating Toyota turned my "fun family vehicle purchase" into the worst vehicle buying experience I have ever experienced! I would have most definitely made a different decision about this particular FJ had I been told about the passenger side paint work and damaged windshield. I was clear from the beginning, no paint work. read more

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Outstanding Service at Keating Toyota! I recently traded in my '23 Grand Highlander for a 25' Hybrid Camry and the entire experience exceeded my expectations! From the moment I walked in the staff was friendly, professional, and genuinely helpful. Many thanks to Manager Shawn and Finance Manager Al Ruiz. A special thanks to our Sales Rep Omar Alqaisy. Omar answered all of our questions, provided honest advice and made sure we felt comfortable every step of the way. Thanks, Omar! I highly recommend Toyota Keating to anyone looking for a reliable dealership. read more

TOTAL SCAM OF A DEALERSHIP using THE OLE BAIT AND SWITCH!!! Last Friday I began speaking with Manuel regarding a Porsche Macan (stk# KLB30684P) that they have in inventory. He was somewhat pleasant and helpful we just couldn't come to terms to make a deal so I continued my search. I woke up two days later to an email notification that the price on their Macan had dropped and I was immediately a buyer. I sent Manuel a text to call me when he got in this morning and let's wrap it up. He was kind enough to do a FaceTime walk around with me when he arrived this morning to show me the car in full detial and I agreed to purchase. That's where things went HORRIBLY south. I asked him to send me a buyers order so I could give to my credit union as I was paying cash for the car. He later sent me a text and told me I could only buy the car if I financed with THEM. I thought this was a mistake and called him to which he verified that was the case. He put the used car manager (Ben) on the phone and he told me that he had to make money on the backend with financing. WTF!!! I'm 52 years old and have purchased a LOT of cars in my lifetime and this is a first. It really rubs me the wrong way, that I can't buy a car at their advertised online price if I intend to pay cash. There is no disclaimer on the listing or their website stating the price is only available if financed with them. Sadly zero stars isn't an option or that's what I would be giving them. read more

Keating Toyota - Car Dealers Near Me - Manvel, Texas

BBB gives this place an F!!! Had I known that prior to coming here I would have never gone. The only reason I'm giving them 1 star is because before my car hit 100K miles I had had good results with the service dept. Then came the last appt. All of a sudden it needs all this stuff. Ok, it's got a lot of miles I get it. VERY expensive repairs and got me in there promising 15% off. When the repairs were completed the message on the phone was 15% off.......up to 150 dollars. Say what?? on 5K of repairs that's not a lot.....repairs I wouldn't have agreed to if they had been honest up front. It was like a bait and switch. Prior to that my husband had gone to look at a car and they were incredibly condescending to both of us, low balled his trade in, and then almost didn't give him his keys back to his own car when we decided not to buy or lease from them. Absolutely horrible customer service in sales and service dept. My husband ended up going to Echo Park and getting 3 x's the amount, for his trade-in, that Keating was going to give AND an amazing slightly used car for a great price!! Avoid this place at all costs. If you are buying - go to Echo Park! read more

They forced you to buy Apex GPS service for $6,000 when checking out. 1. It was fine the dealer added about $5,000 (accessories, etc ) more than MSRP because the other Toyota dealers did as well. We agreed with the deal. 2. The Keating salesman helped us to trade in our old car, and change the insurance policy for the new car. 3. They waited for everything finished (trade in and insurance policy were done). The Keating finance told us there was extra $6,500 (Apex GPS system, contract and windshield protection) must be came with the total amount. After one hour negotiation, we were forced to accept $2,100 discount to finish the deal. We did feel like "Keating" is "Cheating". read more