Crooks. They broke my AC last yr and tried to charge me $400 after I had to hire another company…read moreand install a new system. I protested and settled with paying $200 just to be done with them. A year later, they are sending me a bill for almost $400. Wouldn't trust them or hire them to water my lawn.

Reliable and friendly customer service! We have been customers for several years now. They show up…read morewhen they say they are going to show up and they let you know when they are on their way. Any minor issues that we have had have been handled promptly and favorably.

Without heat and it was 27 degrees, I called Yates and they were here quickly. The technician was…read morevery polite and had the problem solved and fixed in no time flat!

If you want to be ignored and not get the Energy Star rated efficient system you asked for and were…read morepromised, then this is the call you should make. The expensive $13K+ HVAC system installed is NOT ENERGY STAR RATED and has always been problematic, delivering extremely high energy bills in winter months, using the EXPENSIVE electric heat strips CONTINUOUSLY! Another year has passed with my home being very uncomfortable in cold temperatures causing me to resort to using space heaters....NOT WHAT I WAS ASSURED OF! Now I'm constantly ignored by the company I put my trust in to do what they said they would do- but didn't. Call someone who does the right thing is my advice.

These guys are great. They care about their customers and their follow is first rate. They called…read morethree weeks after the purchase to be sure we applied for the warranty. We hadn't and they took the initiative and did it for us. I will buy from them again

These guys are on point. It's awesome to work with folks who want to get you back up a running and…read moredon't spend the entire time trying to upsell. They answer the phone when when you call, are friendly and helpful. I have scheduled same day appointments more than once. Techs are knowledgeable and friendly. Pricing is fair. These guys are the real deal.

Clayton and Todd are fantastic folks. They are fast to respond and always resonable & honest. They…read moreare the go-to company for our family whenever we have HVAC issues.

Excellent service! My a/c quit working called my home warranty company and who they scheduled to…read morefix it wouldn't be here for 6 days. Someone recommended Brad's to me. Scheduled an appointment with them. They came out earlier than expected and had it fixed before I even knew they were here. I highly recommend this company!! Very friendly people also. Price was good too and they give a military discount

These folks are amazing people! From the phone call for service Miss Kayla and Miss Kathy are…read morefriendly, caring, attentive, and fast. The owner and Technician, Brad, is professional, polite, and has a respectful tell it like it is approach. Brad explains the problem in a way that is understandable, offers multiple options, is mindful of your budget, and cares about your situation and how he can best help more than profit. This is a small family business that invites you to be a part of the family. From routine maintenance to system replacement these folks do what it takes to earn my trust!

Nice people but don't know if I will ever use or recommend them again. Had them come out to service…read moremy AC unit because it wasn't cooling. They told me all off the parts that need replaced were still under warranty. I though that's great because it was financially not a good time for this to happen. They said labor and freon were not under warranty. They charged me over $1500 plus a service call to come out. Most companies waive the service charge if you use them to do the job. They hit me with all they had. Everyone one that I have mentioned it to says I got screwed since the parts were under warranty. That would be like having your car manufacturer have a recall or warranty part replacement charging you to fix their faulty equipment.

Rip off artists. Our heat went out so we called them to…read morecome look at it. They hit me with an $87 service fee, then the tech left and never called with an estimate to repair or replace. Meanwhile, it's January and our heat is out. I called and asked them to just refund the service fee since they never did what they promised and she said the owner Donnie refused because they did come to my home. In addition, we had the inspect the unit before buying the house (about a year before it went out) and they said it was fine and looked great. One year later they're telling me it needs replaced. If you wanna get ripped off, give old Donnie a call and he'll be glad to take your money and provide absolutely nothing.

I had to replace a 4 ton HVAC Package Unit. Sub Zero had the best price of the estimates I…read morereceived and also had the highest rated package. They worked tirelessly in a driving rainstorm (the most rain ever recorded for an August day in Little Rock). Because of the location of the unit, four of them had to physically lift and move the unit to get it to the pad. Austin and Kasey are hands-on owners and were both present to do the job. Kyle was very engaging and helpful.

The company is so fast and quick to be contact, and have a great service. The work is so clean and…read moredetailed. They installed the AC System perfect. Highly recommended!!!

I had to have my Central Air Conditioning serviced. My serviceman, Carson was very knowlegable and…read moreafter examining the system, found that I had a clogged hose, and that was stopping my unit from cooling properly. He had to climb into my hot attic as well as checking the unit from the inside and outside. He found the clogged pipe and also was very patient with all of my questions. He did a fantastic job. By last night the system had started cooling the house down just as he said. I would work with this company again, I highly recommend them for their prompt service, accuracy in diagnosing and repairing my central air unit. Thank you Carson, through Precision Service Company.

Came a day early to save us from what felt like the depths of hell after our A/C went out…read more Personable, knowledgeable, punctual. Highly recommend.