My father passed away at South Granville Park Lodge earlier this month. Kearney Funeral Services was their preferred funeral home, so that's why I picked this funeral home initially. It didn't take long before someone came to the care home to pick up the body. I requested a funeral director who could speak Chinese as well as most of our guests spoke Chinese. I was delighted to see Alex Huang as he helped with my mom's funeral previously. He explained my options regarding the funeral and worked within my budget. He always replied to my messages in a timely manner. He really took the stress out of this difficult situation. At the funeral, I was pleasantly surprised by the Chinese calligraphy brushes and the brush stand as part of decoration near the guestbook as my father loved Chinese calligraphy. The place was beautifully set up. My father looked great!! Alex conducted the service in both English and Chinese so all of our guests were taken care of. The service went well. I just got my father's ashes a week later. Thank you Alex and everybody at Kearney Funeral Services Vancouver. read more

We met Mr Methrew Palmer on Friday, February 2, 2024 for the funeral arrangements for our dear mother Mrs. Yin Kuen Lee. My brother Patrick and I were greatly appreciated for his excellent knowledge, patience, compassionate and professional customer oriented manner in assisting us during our most stressful time after the passing of our mother. on behalf of everyone in our family, thank you Mr. Palmer! read more

My uncle passed away back in September and we were referred to Kearney Funeral Services through the Father of his church. We had limited time to do his funeral since our flight back to LA was in just a few days. Christina was so accommodating and so sweet to my family and I. She honored our wishes as well as my deceased uncle's wishes. From paperwork to having my uncle arrive at the church on time, even to cremation, my family and I are very thankful and grateful for the time and the extra effort she put into every step along the way. She is very knowledgeable on how the law works when a person passes away in Canada and she really explained the whole process to us in detail. Since we had limited time, she did everything in her power to expedite the process. She even offered her help to my aunt after the funeral. I highly recommend this funeral home to any family who just suffered a loss and needs a funeral home. They are a very caring and considerate business. read more

I have nothing but the best things to say about our experience dealing with Kearney and their wonderful team. It's unfortunate that we needed their services especially over the holidays, but dealing with them and having their support during what is a very difficult and emotional time was invaluable. I was tasked with finding a funeral home as we knew our family member was going to pass soon. I talked to two different funeral homes and the first one I called was Kearney. I was passed to Megan, one of the funeral directors and she handled my call with all the care you could hope to expect from a business that deals with people passing. She offered sincere condolences, explained the options that we may need, but I never felt like anything was being pushed and the call was in no way rushed. I then called another company as I have no experience dealing with these things and had the complete opposite experience. Apparently the other company was a large chain so I was told someone would call me back later. After a few hours, someone did, got my name completely wrong, and it was a total sales call. She said "okay, I guess you're looking for rates and services then?". It was a quick maaaaaybe 5 minute phone call, insincere, rushed, sales oriented and at one point she basically also asked for future business by registering another member's vital stats as "we might as well". Shocked. Kearney was an easy choice and we are so glad we chose them. From the passing, to the transport, decision making meeting, communication via email and phone and the actual wake and service, everything was handled with the utmost care. Athena is the Operations Manager, and she was the one handling everything for us. She has the most amazing memory and attention to detail. She led us through all the decisions and options without forcing anything on us. We felt in control, but focused. It's crazy to think of all the pieces that have to come together to prepare for a funeral in such a short amount of time, but Athena and Kearney eased so much of the burden off of us that things didn't feel as rushed as they might have. Given the holiday time, there were a few days in between where things were closed and she knew they wouldn't be able to secure answers right away, but we trusted Athena to follow up and find alternate options and she never let us down. I would hope that I won't have to use their services again any time soon, but if I do, I wouldn't hesitate to use Kearney again and I would definitely recommend them to anyone in need. We can't thank them enough for making sure this process was as seamless as possible and handled in the best way we could have hoped for. read more

Over the years many in our family have called upon Kearney's when a member of our large family has passed away. I have five siblings and when our mother passed away in February it was a natural decision to call upon Kearney's. It was the first time, however, that I had been responsible for making all of the the arrangements and decisions. Athena at Kearney's could not have been more empathetic and yet professional to deal with. From the first call to arrange to pick up the body from the nursing home everything was handled efficiently and with a personal touch. We were having a traditional church funeral, reception and cemetery burial and the Kearney team was able to assist with every detail, large and small. From flowers, printing programs and guest book handling to arranging for a soloist and limousines, the Kearney's team assisted us every step of the way. They coordinated their services with our church and with the cemetery so everything went seamlessly. I could not be happier with their approach as they provided efficient, timely, personal, professional service that was greatly appreciated by our family and friends at a sad time! Thank you Kearney's! read more

We are grateful for the care and support given to me and my family. We have used your services 2 years ago when my father-in-law passed away. Your staff Christina Koh has helped at that time. She has a excellent way in helping a grieving family through a detailed process. So we chose to use Kearney again. It is a huge relief for the second time. I am giving her five stars for her services. Not forgetting to mention the Kearney team were so compassionate and kind to me and my family. We were treated with much kindness, efficiency, compassion. My family highly recommend Kearney's services. Sincere appreciation and thanks to the entire team at Kearney Funeral Service read more

In October of 2020 our brother was admitted to the hospital in Vancouver and passed away a few days afterwards. Can you imagine no family members in Vancouver all of us here in Ontario, the covid pandemic preventing us from being there. Our bother warned us do not come it is not safe. "I will worry about you.' We are a big family from Newfoundland originally and we were with our brother through conference call right to the end. I did a google search and was looking for a family owned funeral home. I checked the reviews and got a good vibe. After discussing Kearney with my siblings and children we went Kearney. I called Kearney and was connected to Matt Kaiser. He immediately offered his condolences and offered to help us make those last decisions for our brother. Little did we know what a wonderful connection Matt Kaiser would turn out to be. Kearney and Matt did an incredible job of making all the arrangements. Long distance removes the personal touch that you get form being there. At this difficult time, Matt represented our family and made us feel like we were there. Matt you went above and beyond to help us. We will not forget this. From the bottom of our hearts Don Corbett's family thanks you. As Newfoundlanders we offer you this "if you find yourself in the Province of Newfoundland at some time in the future, please let us know in advance as an arrangement will be made to have you made an honorary Newfoundlander". Thanks you so much Matt. read more

Death is never an easy thing to deal with, but Kearney's made the death of my father even harder to handle. I live out of the country and it took a while for the Trustee to locate me, but once I was located I immediately took over my father's estate and in turn, his body. The funeral director I dealt with was wonderful at first, then the problems began. I was notified via email that Kearney's had put my father in the wrong casket for cremation (they left him in the one the Trustee had scheduled to burry him in) and that they changed my signed contract to reflect the price difference and that I owed them close to an additional $500. Yes, that's correct, they changed a legal document signed by both parties and tried to have me pay for their mistake. That did not sit well with me and I responded to their email with refusal and advised them that I would be accountable for our originally signed contract. I received no response from them. A week later, my cousin tried to pick up my father's remains for me and was told that they were not ready. Kearney's had the cremated remains for a week and a half. All that I had requested was that the ashes be put into 2 bags in 1 temporary urn, and I was told by my funeral director that this had been completed almost a week before my cousin went to pick it up. I finally made it to town and went to Kearney's to pick up my father's remains. I was rushed into a small room and waited about 10 minutes for delivery. My request of 2 bags in 1 urn was not honored as I received 2 urns (I was shocked that they didn't try to charge me for the extra urn). I asked for another bag as it was awkward to carry 2 urns in 1 bag and waited for another 5 minutes for a bag. Thank goodness they took their time bringing me the bag because I realized that they didn't bring me the Death Certificates! I actually had to ask for the Certificates! I finally received all I needed and left. I was in Vancouver for a week (I went to Kearney's on Monday) and the experience was still bothering me Friday. I called to speak with a manager or owner, but apparently they are not in the office often and I was told to call back. I called back Saturday and spoke with a manager. I was just looking for an apology, but I had to beg for one. The man I spoke to didn't see anything wrong with my story. How could not giving the next of kin the Death Certificates not be an issue? I have waited several weeks to write this review and I am just as revolted by Kearney's today as I was the day I was there. I feel confident that you will be able to find a more ethical and moral place to handle the death of your loved one than Kearney's. read more