I wish I could give zero stars. I graduated from Ocean County College and American Institute with my CMA. With that being said, I have knowledge on facilities, and have dealt with financial aid for other schools. This facility is one of the most unaccommodating and professional schools I have been enrolled in. I attend the Ocean campus but most of my complain is regarding staff members at the Union Campus.
To start off, I have tried to contact the financial aid office for varies reasons. The answers I received were little to none, and this is only if I went to the person in office. I had tried to step into the office to speak to someone and they told me she would be in later. I went back later and they told me she is now working from home? I sat with the admin while she spoke to the financial aid advisor and was the messenger between us; this was very unprofessional. I had paid for my year in full (fall and spring of 24&25), and I checked my account status weekly if not daily to review it and make sure there were no changes. Over winter break of 2024, they had randomly charged me $642.00. I had reached out to the financial aid department to ask for some clarity over these charges. At this point I had already received my refund for the fall semester so I was very confused how this was not taken from the left over money I had in my account but instead placed onto my account over winter break once the semester was officially over. The fall semester now being over is still debting me with this charge, and I had yet to receive an email back from the department. The charge does not have a title, an explanation, or any clarification other than, "tuition."
Secondly, I am enrolled in the education degree program. Once I got my student teaching placement I found it odd since it was the opposite of what I asked for. It was early on that I received my placement so I figured I would reach out to the lady in charge to ask about this placement. My email to her was friendly, respectful and very professional. Her response to me was, "Your placement is your placement." I am assuming she had zero answers to any of my questions regarding the placement since she lacked the ability to answer them. The email back to me was also after I had to follow up with her from my first email since she never responded to that either. I mentioned in the email that I understand that placements are difficult to set up and I acknowledged the hard work she put into it, and my main issue was not trying to change the placement but instead get a professional response from this staff member. From then on, I went to my classes and heard about everyone of my peers being happy and satisfied with their placement since it was exactly what they wanted or asked for. I felt unseen and unheard as my classmates were all exactly where they wanted and I was still trying to get an email back. I also had asked for a meeting with this lady or anyone above her since my questions could not be answered through email, clearly. I have yet to hear from this lady, (K.Grove of Union Campus).
I had a meeting with one of the supervisors of the education department, which was mandatory for each student and not the meeting I was asking for in my emails. I had informed her of my issue and explained that I can and will go into my student teaching placement in a positive matter but now my issue just resides in the fact that I give this university thousands of my own dollars and they cannot even hire staff members who will be professional. She told me that K.Grove had not informed her of the emails or the issue and should would be speaking to her. The issue was not resolved as I am still waiting for an email back! I have never felt so unheard, and unseen as a student. I have compromised a lot of what I wanted and at this point would just be happy with a simple email back. I have been researching new universities and collages even if that means being behind but giving my money to a place of such immaturity is not going to happen. If you are planning to attend this school, GOOD LUCK because you will need it.
I also wanted to mention Clinical 1 and Clinical 2 for education students of the senior level is mostly a set schedule. They give me my mandatory classes and I have no say in the days or times since it is all they offer. The only thing I can decide is the two days I will go to my site to student teach and they let me choose from Tuesday, Wednesday and Friday. Anyway, The courses and times they offer for my mandatory courses include, Monday and Thursday 12:30-3:15, and 4:15-7:15. Next I am on the site for 8:50am-3:30pm on Tuesdays and Fridays. My only other options include Wednesday and the weekend, and if I am filling those days will work I will have no time for homework, studying, hobbies ect. I am now running around trying ot find an early morning job or late night job. I am tired and broke:) read more