When we initially had the internet set up the man that came to the house was rude. He didnt want to…read morehave to run the line, then argued with us about where we wanted the wifi placed. He was angry It would be more work on his part and demanded it be placed in a bedroom, which greatly affected the ability to get wifi in the rest of the house. When I finally canceled years later and went with a different company, they did not refund what they had been over paid. I paid the bill a couple days before canceling. I told them to cancel now, she basically said well you wont get any money back so we will just make it almost 30 days later. No, you should have canceled the day I told you, and refunded the over payment (approx 100 dollars). That is theft. I would go back to old school dial up or pedal a bike for electricity and internet before I EVER used this company again.

I am so upset as I write this. I have had problems with Spectrum sending me a bill to pay for my…read moreservice for a couple of years now. I don't know if they don't have enough people in billing to receive and debit my account or if the USPS is just extremely slow getting mail from Great Falls, MT to their payment center in Pelatine, IL BUT I don't enjoy looking at my email and seeing a note from them that says I have until the 20th to pay. Today is the 19th and I mailed the payment on the 11th. Either they have to send the bill earlier or they need to change their due date. I am NOT going to give them my credit or debit card information. Their service is sketchy and not nearly as fast as what I'm paying for. I can't wait for that new company to come in. Hopefully they'll be better.

If they had a real customer service department, I could say it is the worst I have ever been…read morearound. One year ago my father lost his business do to Covid. One month later he died from it. This company continues to send monthly bills to his widow even after be contacted several times.

The customer service rep lied to me on the phone about what package they were actually able to…read moreoffer. Luckily the technician told me that I would not be getting what I was promised on the phone and did not go forward with the install. I wanted wi-fi to stream Netflix and they were only able to offer me ethernet speed capability. I made this clear on the phone when I confirmed the install. Anyways, I told the tech that I did not want the service and a couple days later I received a bill for the service and first month bill. What a joke of a company. Customer service was absolutely a mess over the phone.

Long story short, we had almost instant "switcher's" regret when we were dazzled by another…read morecompany's internet and phone plan. We went to this Verizon location to switch back. Although it took a while for the "win-back" to go through, Dan and Danny were able to help us get everything back to normal before we left the store. We ended up walking out with a better deal than the company that tried to dazzle us. We are 100% satisfied with our new plan and the customer service we got at this location.

Verizon Corporate Store Great Falls, MT (2319 10th Ave S)…read more We placed an online pickup order through Verizon on November 4 and received confirmation shortly after that the order was ready for pickup. On November 7, exactly 72 hours later, we drove two hours to the Great Falls corporate store to pick it up. We arrived shortly after 10 AM and were greeted by the manager, who said the order was being prepared and would be ready shortly. After a few minutes, he returned to say there was an issue preventing completion and that he needed to contact operations for help. Moments later, I received an email stating our order had been canceled at 9:34 AM, something neither of us initiated. After waiting nearly an hour, I asked for clarification on what happened and about the $95 charge that was now on hold. I explained that we did not have an additional $95 to process another order, as canceled merchant transactions often take 3-5 days to refund. The manager acknowledged this but said there was nothing he could do because "the 72-hour pickup window expired." Before leaving, I checked my email again and saw that Verizon had just sent a new message saying our order was still ready for pickup and that today (11/7) was the final day to collect it, exactly as we had planned. I went back into the store to show him this, hoping for some understanding or at least an apology. Instead, he showed me on his iPad that the order had been "canceled at 12:53 AM by the customer" and repeated that we canceled it, which was simply not true. So quick to cancel the order but not very quick to find a solution. Only my 84-year-old grandfather and I are authorized on the account, and he does not have the means or access to cancel an order online. We drove two hours to complete a pickup that Verizon confirmed was ready, only to be told it was canceled by us, without any explanation or solution. When I expressed concern that if the system truly shows a customer-side cancellation, that could suggest a possible fraud or technical issue, the manager simply replied, "I don't know, I can get you to that department," only for it to be a continued wait as it was nothing he could do at that moment to connect me with someone to find an answer . The lack of compassion and accountability was extremely disappointing. We have been loyal Verizon customers for years, carrying multiple devices and paying an average of $700 per month, yet the experience today made us feel unappreciated and dismissed. A little empathy and ownership would have gone a long way, even a simple acknowledgment that the situation was unfortunate and an offer to assist with reprocessing the order. As a long-time paying customer, I sincerely hope Verizon corporate will review this location's customer service standards. Every customer, especially the elderly clientele that filled the store today, deserves to feel respected, supported, and valued, not brushed aside. This experience has left us questioning our relationship with Verizon, and we will be reevaluating our service options moving forward.

I currently have internet service with Spectrum. The equipment used to get the service to the…read morecustomers is old and outdated. The internet seems to go down frequently. Today I called from my phone, the one with the account, and was told that I would get a call back within a short time. The call never came. I called them again and now I have to wait a lot longer for a call back. I then called from another phone and was told there is no internet outage for this area. I called them back and was told the net would be back up in 8-10 minutes. It did not come back up. I called again and one phone says there's an outage while the other says there's not an outage.

I had my reservations going back to them after the endless ROBO-CALLS when i had to disconnect from…read moreSpectrum, Bresnan, or whatever the hell they were years ago, but there was no other internet service I could find that 1. Didn't have a contract 2. Didn't have data limits and/or 3. Was as fast (reportedly 100MPS). Tv: Most of the tv apps don't work. (When you try to sign on to Watch ESPN, FoxSportsGo, or record something from your tablet, it just says "sorry, not working at this tme, try back later). Granted, I was able to watch shows/On Demand on my ipad, but only certain channels. Blackmailed: when I called to cancel my cable tv and keep the internet, they said, Oh Sorry, if you do that, your Internet is going to go from $45/mo to $70 something. I said, that's funny, cuz I have another account in another town (i travel for work) that's only Internet, and it's only $45. Oh, ummm...that must've been a special or something. So, I disconnected everything and went to Directv. Am going to try another internet service provider and see how the speeds compare. Any suggestions?

Worst internet provider around here. They could not install a line properly during the winter so…read morethey told me they would come back in the spring to redo it. Spring comes around and they charge me 187$ because they claimed they never told me that they would come back and do their job right. If I ever move back out to the Fairfield area again I'll choose anything before I choose them again. WOULD NOT RECOMMEND EVER internet speeds are sub par and company does not honor their word, get everything in writing if you deal with them.

Erica was incredibly helpful with doing a device change for me. However, I was rudely interrupted…read moreby another sales person, who invaded my personal space and persistently asked personal questions making me feel uneasy. After I had told him he was annoying and to please stop he continued and got closer to me.