1. KDI Services

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Federal Way, WA

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KDI Services

5.0 (5 reviews)
Closed • 8:00 am - 6:00 pm

Services - KDI Services

Auto brake repair

Auto engine repair

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3 years ago

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3 years ago

Customer service was great! Had my transmission repaired in a couple of days with no issues afterwards.

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2 years ago

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2 years ago

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3 years ago

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Firestone Complete Auto Care

Firestone Complete Auto Care

(87 reviews)

My visit was one of the best experiences I've ever had at any mechanic…read more Jeremiah was incredibly kind and very attentive thank you so much for helping make a frustrating day much better! Great value and ast service !

Visited Firestone after my brother's brand new tire developed a metal chip. Over the phone, staff…read morestarted the hole was too large to repair and a new tire was required. We agreed to proceed based on that assessment. A pickup the vehicle already had a new tire installed, but the original tire was not initially available for inspection. Upon requests, staff brought out our old tire. However, the metal chip had not been removed and raising concern about how the determination of an unrepairable hole was made. Staff then removed the chip in front of us, after new tire had already been installed. The next day, we visited Les Schwab, where technician confirmed the original tire was repaired with a patch and removed a new tire installed by a Firestone. Contact firestone manager to request and a refund of over $300 and return of the tire. Manager agreed. Upon returning to Firestone, manager started he believed the tire from Les Schwab was new, not repaired and reported he could not locate the patched area, implying our account was inaccurate Returned to Les Schwab for documentation confirming the tire was patched, not replaced. Returned again to firestone with the documentation, however, another staff member located the patched repair site, and the refund was issued. While appreciative of receiving the refund and returning the tire, the overall experience was frustrating, marked by a lack of trust poor communication, and repeated statements from the manager suggesting disbelief of our account. Final resolution was satisfactory, but the process significantly impacted the confidence in service and customer care!

KDI Services - autorepair - Updated October 2026

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