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    3 years ago

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    Copper View Animal Hospital - Sympathy card

    Copper View Animal Hospital

    (59 reviews)

    I rarely leave negative reviews, but our experience here was truly disappointing. We brought our…read moreanxious pup in with the goal of scheduling a sedation grooming appointment -- something we were told required an initial vet visit to establish care first. Fair enough. We followed through, paid several hundred dollars for his vet exam and other recommended services, and assumed we were on the right track. Fast forward to when I called to schedule the actual grooming: I spoke with a woman who was incredibly unprofessional, rude, and dismissive. She informed me (bluntly) that no groomers were taking on new clients -- something that would've been helpful to know before spending hundreds of dollars. When I expressed that, she offered no apology. Instead, she started sharing way too much personal information about staff members being out on PTO due to various family issues. I was shocked and uncomfortable. This is a business, not a therapy session -- I was calling to schedule a service, not hear about your internal staffing problems. Despite all this, I later received a call saying one groomer was willing to see our dog after all. Great -- we scheduled the appointment, and my husband even took PTO to be available. But the day before the appointment, we got another call canceling it because the groomer now had a personal issue. When I asked to reschedule, they flatly said no. No alternatives offered. No accountability. No care. We're now left scrambling to find a new provider -- but honestly, I'm relieved. If this is how they handle communication and client service, I wouldn't feel safe leaving our dog in their care anyway. Completely unprofessional, unreliable, and clearly not equipped to handle clients with even a basic level of respect.

    I do not recommend the grooming. I brought my dog here who has issues with his anal glands and has…read moreto have them done by the vet, so anytime I take him to a groomer I am very clear that they cannot do any expression. Well they completely ignored me and did it anyway. I then spent the following 3 days, trying to soothe and comfort my dog who was having full panic attacks and licking himself raw. The vet confirmed his glands were expressed. To me this is unacceptable and I did contact them to file a complaint. I do not recommend any place who does not take your animals needs seriously.

    KC Clips - groomer - Updated May 2026

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