I have not had one good experience with Kay's. My husband purchased my wedding and engagement rings here in 2012 and every time I go to get them cleaned or sent away to be dipped, there's an issue. They can never find the account, even though I bring the original receipt and documents every time. I usually always spend approx. 45 min or more waiting for my account to be pulled up, rings to be inspected or cleaned. This has been happening 2x a year for 8 years. Two weeks ago I sent my rings away to be cleaned and dipped, spending 47 min in the store to get this done after an employee started helping me. Today I called to check to see if my rings were back and the employee went to look and came back to the phone and said they were there. I go to pick up my rings (a 30 min drive btw) and another employee tells me they haven't come back yet. I mean seriously, can anyone at this store get it right. That was an hour of my time wasted because of incorrect information. I am unfortunately stuck with getting my rings inspected here since my warranty is with them so corporate need to do something about this because it has been and still Is a horrible experience. read more