I have been shopping from this business via the website for at least 3 years. I have never had any trouble whatsoever - although I did think they were actually in Japan which they are not. I thought that because the shipping is slow (faster recently). This business has a terrible BBB rating and yet I honestly have never had an issue. I order from them a couple of times a year. They have a lot of freebie giveaways with your order, so I will go in and buy a couple of things whenever that happens and I like the giveaway. Keep in mind that most everything they sell is on the small side. They have primarily stationary goods with the theme of cute/kawaii Japan. read more