This home health agency has the worst customer service and communication. The first time I called,…read morethis lady answered the phone while she was driving and I was trying to get information on their services and availability. This same lady called days later saying Bayada can't provide services, after I had already clarified availability and made sure they can provide services to a specific part of Kauai.

My son is quadreplegic, and requires 24/7 total assist. Hands down the worst Caregiving (employment…read moreagency) providers we've had...in 14 years we have had many many nightmare caregivers, but Bayada wins as the WORST EVER! Meds errors by their RN Howard Wilson that landed my son in the hospital. Night on call staff like Kelly Robinson who leave you a message that there is no caregivier coming in to care for your son then turn off their phone!! Caregivers show up (or not) whenever they feel like it. Director Christina White addresses NOTHING, and denies anything is wrong. If you go to their website, be advised that they are the EXACT OPPOSITE of what they tout themselves They are horrible, unsafe, unsanitary un un un...

My husband was diagnosed with stage four cancer in January. Navian hospice came after the news and…read moresupported me for three months until my Randy died. I had no idea how these companies worked and was somewhat uncomfortable at the thought of strangers coming into my house at the worst time of my life. They changed my life. They supported me 100% throughout the end of his life. I don't know how I would've managed without them now. This weekend part of the goodness of their hearts they put on a memorial at Calvary by the sea Lutheran Church. I cannot say enough about this company. They are still supportive and I thank God he blessed for him and I with their goodness and support.

Outstanding care givers from communication to the physician and everyone in between. We are so…read moregrateful.

I found Malama Ola via a quick Google Search for hospice agencies for grandpa and was impressed…read morewith their 5 star rating (on Google AND Yelp). After grandpa recovered from a mega life event/ illness, I informed grandpa's inpatient medical team that we'd like hospice care with Malama Ola and they quickly assisted us with coordinating care with them. I am VERY GRATEFUL for everyone at Malama Ola for taking EXCEPTIONAL care of grandpa, myself and my family during our short encounter with them. Everyone was truly wonderful. So many people to be thankful for (please forgive me if I don't remember everyone's names, there were MANY phone calls throughout grandpa's care and transition). But thank you to Marche (our patient advocate), Christian (our admitting nurse), Danny (our spiritual counselor who played his lovely guitar for grandpa), Jay (our social worker), Jorge (our nurse aid), and Brad (our LPN). And everyone and anyone who may have checked in on grandpa but I missed. Truly thankful for each and everyone one of you, and for all you do. The team at Malama Ola actively listens to families wishes and also strongly advocates for patient comfort and quality of life during this time of their life. Highly recommend this agency for your loved ones hospice or palliative care needs.

We recently lost my grandma but prior to her loss we had the privilege of care from Malama Ola. The…read morequality of care and understanding we received was amazing! All the staff members that we encountered down to the delivery and setup drivers were exceptional! They were patient and caring. Taught us everything we wanted to know so we could assist our grandma in times their staff weren't around. Everyone that came to our house we felt like we knew them forever, like we were family. Our family greatly appreciates everything the staff of Malama Ola provided us with. We highly recommend Malama Ola for care giving of your loved family member!

Queens hospital connected us with Islands Hospice and we truly appreciate the excellent service,…read moreprofessionalism and compassion.

We've used them for both my dad and mom as they transitioned out at different times. From the…read moreinitial intake nurse to the nurses and CNAs who came to the house, we felt very supported. Any questions or concerns were addressed right away. They helped us get the medical equipment we needed to assist us in keeping my parents at home. When the end came, a single phone call brought the nurses to the bedside who helped us thru the process. We were assigned a chaplain at the start who called to offer any spiritual support and would visit. Appreciate the sensitivity and support we received from Islands Hospice. Mahalo !

BAYADA HOME HEALTH You are the worst agency ever and I am doing whatever I can to get you to close…read moreyour doors and leave Kaua'i, there are many people here receiving your (non-)care, half assed care, my son included whose lives are being put at risk by your LAZY UNTRAINED UNDISCIPLINED CAREGIVERS AND STAFF.

Bayada provides unparalleled compassionate care & quality individualized services on Kauai and all…read moreislands of Hawaii as well as across the United States. Recommend them to all...they have a great staff who embody the aloha spirit in all that they do.

Stay At Home Healthcare Services, located on the island of Kauai, offers home health care…read moretreatments by health professionals that are as effective as those provided in a hospital or skilled nursing facility. Stay At Home Healthcare provides support to individuals who wish to stay at home and may need home health care due to having: * A hospitalization for a recent acute episode * A recent injury due to an accident or surgery * Complications from multiple diagnoses * A high-risk disorder with frequent hospitalizations * To live alone without any outside support * Treatments requiring ongoing care such as catheter changes or tube feeding * A need to monitor chronic problems by a professional * The need for administration of special medications intravenously or by injection

We were on Kaua'i for a month, house sitting for a friend, and my wife has Parkinson's and I needed…read moresomeone to be with her while I took some time off. These folks totally filled the bill - easy to setup a schedule and do the paperwork, and the gals they sent out were over-the-top. Skilled, intelligent, compassionate, and energetic. I was totally comfortable taking a few days off to explore the island, go shopping, etc, knowing my wife was in good hands.

The staff endeavor to administer the best care for it's residents with respect and patience.read more

Let me just say - the CNAs here at Garden Isle are so inspiring and welcoming! Both to new staff…read moremembers and to new patients. So many of them are experienced and it just shows through the level of care of provided! Love, love, love the CNAs here! Ill also applaud the nurses here, many of which are locals to Kauai. Its nice to see so many of Kauai's residents thriving here at Garden Isle. I did dock a star because there are a handful of upper management (mainly nursing managers) that do not convey the same love as the CNAs and nurses. Very snappy and unenthusiastic in helping others on the floor. Garden Isle does a good job with their daily activites for their residents as well as maintaining a happy floor staff. Would recommend this place for families looking for long-term care or even rehab. services.

The communication with staff is not the greatest. They made my mom wait long periods when calling…read morestaff on the call button for assistance or anything could of happen on numerous times/days. They really don't follow Doctors orders or read their notes for different shifts. She would sit in soiled diapers or could of fell or any type of emergency and no one would know due to long periods of wait times. Wait times varied from 15minutes or up to 1 hour while I was there. Kept her phone near told her to call 911 you might get help faster or try to yell for help if emergency. Also, was not made aware if discharged earlier than planned discharged would not be able to file appeal if needed to. Would be nice if communicated this, patient and family could reconsider to planned discharge. Nothing was stated when request made for earlier discharge one day prior. This would be really beneficial for future clients too. Food could be better and temperature. Not very sanitary. Need more cleaning and steam cleaning of their bedding and curtains and use of gloves all the time.

First of all with a senior father in law, we're being proactive and looking into care for him…read more I have called the facility, and for weeks, nobody in admissions has answered the phone, nor returned my calls. Knowing this, would I consider having my loved one in a place like this, where nobody returns my calls? Absolutely not! All I wanted was information and a tour of the facility. My father in law should receive the best care, and if calls cannot be returned, phones can't be answered in admissions, it's a BIG INDICATION of the care that he would receive while there. Disappointing!!