Fantastic experience from start to finish. The staff was professional, the pricing was fair, and…read morethey kept me updated throughout the entire process. Top-notch customer service!

Kind and efficient. Knowledgeable Technicians…read more Major computer system problems, Tech did an excellent job troubleshooting and diagnostic. Technician were well trained

If you go here, the one running safety checks is foul-mouthed, likes to make fun of customers and…read moremake all his co-workers laugh at your expense. You will get your safety check but be ready for this.

Probably my new go-2 for safety checks from now on. Wasn't sure if It was because I was there early…read more(9am) but they were really fast and professional and even better none of that by appointment only BS like every other place.

Way way over priced. Charged me $60 labor to change wiper blades, apparently it took them 20…read moreminutes. Charged me $120 to change two air filters! Not including parts!! 40 minutes labor to change two air filters?!? Come on. The lady at the desk was so rude too. No aloha. Been going to this shop since the 90's. Never going back. I miss Kevin's auto.

So far, so good. I will be back to update after I pick up my Jeep…read more From the get-go Kaitlane has been very helpful; recommended a tow truck to come get my Jeep when it over-heated and stopped running. The communication w Kaitlane has been exemplary. She explained what their inspection found, with clear explanations when I asked questions. I used to take my cars to a shop in Puhi- they were great. I now live in Kapaa and asked friends/neighbors who they recommend. A lot of people (many know cars) said: Professional Automotive in Kapaa. Give Kaitlane a raise!

A friend recommended Wayne's shop. He got my AC system diagnosed and fixed at a reasonable rate…read more Went back recently to diagnose a radiator fluid leak and he showed the same great service. I will continue to bring my car here when I need someone I can trust.

Wonderful service that is friendly, honest, and efficient. Wayne is super nice and very…read moreknowledgeable. The prices are fair too. I am so glad I found this place. Couldn't be happier with the service. Best on Kauai!

Walk in appointment for safety check, very helpful and good conversation. Family owned and…read moreoperated. Service alone will bring me back for any auto issues. Thank you!!!

Great job by Glenn to fix my Honda! Best repair shop on the Island and honest prices plus easy…read moreaccess for parking

I came here after another shop told me that they couldn't do a safety check for my car…read more Soriano took me in right away and we're honest, helpful, and fast! Huge thanks to these guys!

Came in for a safety check without an appointment on a Friday afternoon, they were able to take me…read moreright away! in and out in less than 20 minutes. The team is super fast and friendly, will def be coming back :)

These guys are the best. I had been there before for some maintenance but today I got a safety…read morecheck. After being turned away by a very rude man at a nearby shop, the guys at Twins got me in and out no problem in less than 10 minutes without even having an appointment.

I have been a loyal customer of Twins for a long time and normally give them 5 stars for…read moreeverything. They do an amazing job with oil changes, tire rotations, car detailing, and rust protection. They are my absolute go-to for standard maintenance. However, they recently started offering brake repair services, and unfortunately, this is where things went wrong. I recently had them service my brakes, and shortly after, I had to completely pull over on the side of the road because my brakes were shot and making a terrifying noise. When I looked, a wire was completely wrapped around the spring hardware, and the brake drum was warped. I took it back to Twins to have them look at the issue, but they gave me the classic "we couldn't hear the noise" line and sent me on my way. Twins guys, I still love you and I will absolutely continue to bring my car to you for oil changes and detailing. But please, leave the brake jobs to the specialists. If you need standard maintenance, they are great, but I cannot recommend them for brake work. Now I have to get new breaks from some place.

The customer service crew and sales crew are very personable, respectful and knowledgeable!read more

Service dept is terrible, first in Oahu and now in Kauai. Scheduling is only done through the…read morewebsite or an AI bot. It takes months to get an appointment then if you have to change even a small thing, the scheduling bot requires you to cancel your appt and isn't able to reschedule it. This is the most recent frustrating part of this service company. On Kauaʻi, they definitely discriminate against Subaru owners as I have had been in line and had the service attendant take in four Toyota customers ahead of me until finally one of them stopped him and said, she was here first. I've spent thousands of dollars fixing a problem with the data control module and was only able to get it fixed after finding the technicians instructions to fix malfunction online and speaking directly to manager. Both locations were aware of the issues with the module and just kept telling me it was fine even though my battery was dying multiple times a day and it killed both my radio and window motor. The communication is terrible and if they find something which needs to be replaced, for example, a window shield wiper, they don't call or wait until it is time to pick up the car, which doesn't allow you to actually get the problem fixed. If it isn't something easy, you then have to make another appointment, weeks to months out, and bring the car back in. Different versions of this have happened to me multiple times but for many issues, you have to go to the dealer to get them fixed leaving you no choice.