I was so excited to be a repeat customer here until showing up one day only to have my stylist running behind by OVER 1 HOUR!!!! As a stylist, YOU KNOW when this happens and you should be on the phone (or have the receptionist on the phone) letting your upcoming client's know ("heads-up" & offer alternate options), NOT telling them when they walk in, and then just looking stressed while finishing the new client who lied about how thick & curly their hair was, while your new happy honest repeat client sits waiting and frustrated for an hour!!! I was in a bind for the holidays and that is the ONLY reason I stuck it out for an hour!! I finally got up and walked over to the stylist and terminated the relationship and communicated my thoughts with stylist and the lying client (fyi, those where the salon's words, or excuse, regarding being late and about client)! read more