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    Katherine L Dec, MD

    1.0 (1 review)

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    15 years ago

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    Pivot Physical Therapy

    Pivot Physical Therapy

    2.2(6 reviews)
    1.1 mi

    I'm only giving one star because 0 is not an option…read more Recently, I had a very unpleasant experience with the 6049 Harbour Park Dr location in Midlothian VA. I was disappointed because this office came highly recommended by my doctor. I had made an appointment for physical therapy to treat my neck pain. The first available appointment date was two weeks out from my initial phone call. I completed all of the necessary paperwork online and submitted my x-ray reports. I also received texts verifying my appointment date and time. Two hours before my appointment time, they called me to cancel the appointment claiming a 'scheduling glitch' in their system. They were not able to reschedule me until the following week, 7 days later. No apologies or offers to fit me in at an earlier at another office. I would have understood if they had called to change the time or asked me come in the next morning, but to set the appointment the they canceled a whole week out is unacceptable, especially when it had been on the books for 2 weeks. I found this very unprofessional and shared with them that I had been experiencing alot of pain and was looking forward to being able to address this issue and had waited two weeks to be seen by them only to have them cancel the appointment the day of. I was able to reach out to another provider that could see me. Patients beware! This is my 1 star ( I wish it could be 0) review.

    They made mistakes billing my insurance and 3 months later I get an unexpected bill because of…read moretheir error. Their billing office never contacted me that there was an issue. I called Pivot's billing and they blamed my insurance. My insurance said it was Pivot's error and they initially submitted under the wrong provider name.

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    Ivy Rehab Physical Therapy

    Ivy Rehab Physical Therapy

    3.0(2 reviews)
    2.3 mi

    First of all, I requested to be referred to PT following other medical treatment…read more I had made enough progress to be discharged, with my original PT, Shannon, in my opinion (scored 87/100 on my progress exam. Goal was 65.) I was transferred at about week 7 to Angelica B. Angelica B. was completely checked out of my treatment and just made me do the same stuff every day while she paid more attention to her other patients. "Umm, do your stretches. Do your squats like last time." She refused to discharge me multiple times over multiple days in an attempt to continue charging my insurance. I politely asked several times to be discharged and was refused. I stated continuing to attend PT would severely affect my job (the job that gives me the insurance she was charging). She still refused. It got to a point where she refused so many times it was getting awkward. Ella and the others were staring or pretending not to listen. But no one said anything to help resolve the situation. On my last day, I came in during lunch, before my appointment and told her my sessions were over, and to please discharge me. I overheard her asking Emily if there was a way to charge my insurance for my "visit". They chatted about several ways this could be possible. The "visit" in question was me coming in (as a courtesy) to tell them I would no longer be coming in. Due to previously being refused discharge. Multiple times she tried to get me start my session that day or get me to do something she could charge my insurance for. "So are you gonna start on the treadmill?" After I had just told her I'm no longer coming in and to please discharge me. Before I left, she stated she would update my at home workout plan (so she could charge my insurance). She never sent it. Not that I would use it as I'm fine now. She also stated she would cancel all my other appointments. I left several voicemails after receiving a reminder about my uncancelled appointment. The call was not returned. I called one last time from a different number and Ella picked up. My number was clearly being screened. She finally cancelled my last appointments. Sorry that your office could not charge me $50 for a "no show". I was polite during all of these interactions despite the outright refusal to discharge me, someone who was voluntarily referred in the first place. It was extremely awkward and so obvious that they just wanted to charge my insurance any way they could. When I was walking out after finally being discharged, Emily told me to ring the bell. I just walked out because it didn't feel like anything worth celebrating after my interactions. Angelica laughed as if I couldn't hear her. I was ready to write a good review based on my first 6 weeks with Shannon and the progress I made. But the last two weeks here were phoned in by Angelica and she made it so awkward and uncomfortable for me. I had pleasant interactions with everyone leading up to asking to be discharged.

    10 STAR REVIEW for the entire staff at Ivy Rehab!!! Summer and Haley work front desk and do a…read morewonderful job welcoming every patient! I worked with Emily and Angelica during my sessions and they are simply the best! They've cheered me on every step of my recovery journey and made the whole process feel less like "work". Not only do they bring so much knowledge and encouragement during each session, but they've also given me at-home exercises and tips so I can keep building on what I've learned. I'm so grateful for their support, positivity, and genuine care! It's made all the difference in my recovery. Facility is clean and entire staff is friendly! Happy to be done, but sad I won't see them every week! Keep up the great work guys! You truly are helping a lot of people! Y'all are the best!

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    Katherine L Dec, MD - sportsmed - Updated May 2026

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